Truist is a bank that offers a range of services with a focus on customer care and convenience. Due to health and safety measures, some branches now provide teller services through drive-thru lanes only, with in-person visits available by appointment and certain branches remaining open with enhanced sanitization. Customers frequently praise the friendly and professional staff, highlighting their caring attitude and quick service. Many note that they are treated well, often better than at other banks, with staff being knowledgeable and respectful. Customers appreciate the straightforward account setup process and the absence of unexpected fees, along with easy-to-use mobile apps. Several reviews mention specific staff members who go above and beyond to help, showing patience and superb service skills. Overall, Truist branches are well-maintained and provide a positive banking experience, emphasizing safety, helpfulness, and efficiency.
I was with BB &T when it became Truist. At first I was worried about it changing hands, but it seems like the same bank. A few years back I had some issues with my account and they help me resolve it. This branch has always treated me well and been eager to help me.
December 2024
I have accounts in the area and in Roanoke I don't with this bank but by far this location treats me like I'm already a member they treat me better then my own bank the ladys are very nice caring and will be switching first year
June 2023
Excellent customer service inside the bank, and this is the first bank I’ve used in many years that I’ve had no issues with. They don’t constantly charge fees out of nowhere and the app is easy to use.
