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July 2024 by Alan McLucas
Great people, who do quality work at fair prices.
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July 2024 by Jon Cole
Took my truck here for an alignment, when I got it back it still wasn't right so I left a review about my experience here. Not long after I posted my review the district manager contacted me and apologized and asked if I could take the truck to their Salem location so they could make it right, they nailed it. Alan at the Salem location took great care of the truck and went above and beyond to fix the problem! Only reason I'm not giving 5 stars is because this location did drop the ball on the first go around but if you ever have any problems make them known and they will make it right!
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May 2024 by Ammar Wahid
Very organized ,friendly people,im glad to find this repair & inspection shop close to my area..Recommended!
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December 2023 by Cecilia Barton
Update: General Manager contacted me & went above & beyond to correct the issues at the Salem VA location & also provided additional services.
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October 2023 by Marilyn Schwartz
They have an actual, good crew here. Took the time to account for a multitude of issues I've been having for months when I asked them to, fixed them with efficiency-my car can be difficult. Have been very helpful and I appreciate the professionalism.
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August 2023 by TSFPOSSIUM42 tsfpossium41
Left the outer tie rod end loose took the nut off with my fingers. They don't know how to check lower ball joints both were bad. Dad's truck he is 78. If l was not with him today he probably would have wrecked.ok he went there today to confront them and they said they didn't take that loose. Ok you changed a lower ball joint and upper control arm and didn't take the outer tie rod end loose. Even if you didn't wich you have to do. You don't check to make sure all bolt and nuts are tight?Service: Steering & suspension repair
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July 2023 by Shawn Burns
Always take our vehicle's there for inspection and recently had some motor work done. The price was very reasonable and the work was done quickly.
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December 2022 by Raven Craven
They are very thorough and polite i would definitely recommend this business.
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September 2022 by Laura Mason
Great customer service and Brad is a great mechanic!
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September 2022 by Shane Duff
I have been doing business with these folks from way back when Scott Prince was the manager in Roanoke and then Eric and now new ownership. They have always been fair and trustworthy. I still use them and recommend them to folks all the time. Honesty and integrity keeps these folks growing in my opinion.
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August 2022 by jo mama
Did a fast good sevice and a good rate.
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June 2022 by Charles Collins
Amazing customer service. Time after time I go to these people thinking I'm going to spend and arm and a leg and end up barely spending anything. I've had good experiences with Salem, Roanoke and Cloverdale locations. Highly recommend
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April 2022 by hokecro
I hope they did not toss out my transmission pan, this filthy one did not come off my vehicle. The leak is beyond belief, 24 hours after service.I assumed the national org., techsomething, would have details specific to vehicles as they didn't want to hear what I knew. But, no, if this could be worse, I would not have made it home. As bad as it gets.Service: Transmission
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December 2021 by tyson duff
I have been doing business with these folks from way back when Scott Prince was the manager in Roanoke and then Eric and now new ownership. They have always been fair and trustworthy. I still use them and recommend them to folks all the time. Honesty and integrity keeps these folks growing in my opinion.
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November 2021 by norezen
Generally a good place to go for run-of-the-mill repairs with OEM parts. I have been here several times over the last 5-6 years. I don't drive a lot so I am not a frequent visitor of mechanics. Anyways.I needed a brake overhaul (all pads & rotors), some light exhaust repair, a new starter, and a headlight bulb installed.Problem is, I had already purchased the bulbs I wanted installed in my car because the one bulb burnt out 200 miles from home in the middle of the night.They unequivocally refused to install the 2nd one despite the fact I had about another $1000 in repairs to do.Now I get the warranty issue with the bulb. But there is like $50 at stake here. Even if I damaged the bulb or whatever and persuaded them to install it, all they have at stake is around $50. And they could just say, we will warrant the work, not the part. Problem solved.Instead, they insist on selling me a different, inferior bulb at more expense to me leaving me with a $50 ornament and mismatching headlights.Basically, if I had followed their rules and advice, I would have had a substandard repair for more expense just regarding the headlights. What hope do I have for the rest of my repairs?Later the same day they refused to provide me with service I did find another mechanic who did install the bulb at Ultimate Kustoms. This is not necessarily an endorsement of Ultimate Kustoms but they did complete the job according to my specifications (along with the rest of the repairs I needed) that Blue Ridge refused to do.Services: General repairs & maintenance
