-
March 2024 by Julia Moore
I use UPS for shipping a lot and this has been hands down my favorite store location. Everyone on the team here is always friendly and I leave with a smile every time. Thank you!
-
March 2024 by Berna Keen
Convenient location and well run operation. I truly appreciated Elias’ help, great service!
-
March 2024 by Mark Anastasia Makevit
Very professional location and helpful staff! Big thanks to AJ for helping me with my large package! Appreciate you very much!
-
March 2024 by Claudia Escobar
Elias was able to help print a return lable after the firewall would not allow access to the lable. He was able to get around it. Great work!
-
March 2024 by Rashid Munir
The owner explained Amazon's policy verbally, which he did not know; when I showed him in writing, he had no answer. Anyway, I left and returned the same box at another UPS store, no questions asked. He lost business for no reason and in the future, too.
-
February 2024 by Sara S
Elias was super helpful. He was prompt and kind. Will come back for sure!
-
February 2024 by Barbara Rayder
I don't even want to give one star!! My package was lost and the store gave me a link for a claim and washed their hands of any responsibility. The claim was processed and they said a check would be received in 3 -5 business days. Here we are 2 months later I still do not have my refund. The store says I have to deal with UPS Capital and UPS Capital says I have to deal with this UPS Store. I continue to remain on hold and no one seems to want to help me get my refund!!!!! Extremely frustrating and unacceptable.
-
February 2024 by James Hadley
Excellent customer service
-
February 2024 by Anmarie Kallas
I am a frequent customer at the Union Mill UPS location. Elias is great! He goes above and beyond to help customers. Recently, he helped me with a very large (and heavy)box without hesitation. I truly appreciated his assistance and excellent customer service. (I’m not sure how I would have gotten that box from my car to the store without his help!) He is an asset to this store and to UPS. We need more people with his work ethic and professionaism.
-
January 2024 by William Vaughan
This UPS location is my go to for all my business and personal shipping needs. They are always helpful with anything I bring to them. They also have me covered when I'm in rush for stamps around the holidays and don't want to wait in like at the post office.
-
January 2024 by Yama Ariaye
This UPS Store at Union mill (Clifton) is my go-to place for all my shipping needs.They have friendly staff, quick service, and they always make sure my packages are safe and secure. Plus, they offer a variety of services like printing and packing supplies. Overall, I highly recommend this store for all your shipping needs! ???Thank you Mr.Abdul and UPS team?
-
January 2024 by Chu Ko
Owner and proprietor is unhelpful and extremely rude. From now on I’ll go out of my way to another location.
-
January 2024 by Julie Lee
I want to start out this review by saying this review is simply directed towards the manager of this store, Abdul Azizi. I am a frequent customer of this store and today was the day that I have had just about enough of this man and his horrible customer service and bad attitude. Each and every time I am being helped by Abdul, he has been rude, unfriendly, and simply unhelpful. As I have read other reviews of this store, it has been interesting to see comments such as how helpful he’s been or how he’s even taken the time to help bring in packages from a customer’s car. Today I was carrying 3 packages and one was a bit heavy. As I entered the store he was assisting another customer in front of me, so I set my packages to the side while I waited for my turn. Once it was my turn, he instructed me to bring my packages over to the scale, which I did. Then he made comments about how I need to put each package on the scale one at a time because he needs to be able to scan each one. You can go out of your way to leave your store and help customers bring in packages fromtheir car, but you can’t reach 5 inches to help move a package that’s right next to you to the scale which is also right next to you on the other side? Then he accused me of throwing a package on the scale and told me to be careful because the scale is sensitive. I did not throw the package and I am pretty sure the stainless steel scale is not that sensitive and packages aren’t gently placed on the scale each and every time. I have never had this bad of an experience with any of the other employees at this store. In fact, they have all been very helpful and friendly. I have heard other people complain about Abdul as I have walked out of the store before, so I know I am not alone in feeling this way. Abdul seems to pick and choose who he wants to provide good customer service to based on some of these reviews. I’ve visited other UPS stores in the area and have never had this type of issue with their managers. I hate to say this, but I can’t help but to think he’s a bit racist. I truly hope he adjusts his attitude and can treat all customers equally. It leaves a bad taste in your mouth when all you’re doing is simply returning a package, and this is the type of customer service that’s provided by someone who manages the store. I want to give a shout out to the other store employees who have always been helpful and kind when treating customers.
-
January 2024 by Min Dauer
My husband and I are regulars at this UPS store, and we can't say enough good things about it! Abdul, the owner, truly takes pride in his store, and it shows in the excellent service we receive every time.Abdul has been super helpful with our notarizing needs, making the process smooth and stress-free. Whether it's dropping off packages or getting passport pictures taken, this store has become our go-to for all things UPS-related.A special shoutout to Elias as well – always kind and friendly, making each visit a pleasant experience. It's the kind of service that keeps us coming back. Highly recommended!
-
January 2024 by Cory Molina
Outstanding customer service, Kind owner & kind employees. Their mission is to help.The owner is always ready to serve.One of his team members, Elias, is a pleasure to work with.