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June 2024 by Katelynn Wilson
I had a great experience yesterday! Gabe was very helpful.
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March 2024 by Madison
David is great. He made the transition of upgrading my current phone super easy!
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October 2023 by Stacy Estes
They have 2 people working. And about 15 or 20 customers waiting in line usually have to stand a hour or too, they're very rude. They take forever doing things when you walk in. They just sit there and stare at you. They sit and talk to certain customers for a very long time when they could be helping someone else. Went to the one in Fairlawn and had great service.
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September 2023 by Heather Price
Even thought I chose not to activate my phone or account with US Cellular after a nightmare with their online and phone customer service; I have to give credit to the guys at the store on Market St. in Christiansburg. Gabe, Chris, and David made a stressful situation much better with general conversation. Thank you Gabe for holding on the phone for over an hour with your customer service peeps to get my refund and everything setup. Like I said US Cellular won't be getting my business anytime soon but I could go with out recognizing the great customer service I received at this location. Thank you!
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August 2023 by Katrina Dunlop
Bo was nice and helpful.
Thanks Bo!
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March 2023 by Eric E.
You should have had 5G towers in place before saleing 5G phones. Service sux.
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January 2023 by Greg Green
Changed over from verizon to us cellular, my mother had been long time customer of us cellular. Set up for 2 lines, bill is $100 over what was quoted to us. Will be dropping them soon
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December 2022 by Jennifer Dowdy
The guy that helped my daughter and I(can't remember his name 10/30/2022) was amazing with his customers service. Although they had closed while we were still waiting he took the time and attention we needed. He did not rush us and made sure we understood everything before leaving. He was so knowledgeable and helpful. We were 100% satisfied with all he done.
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October 2022 by Daniel O'Lowry
Service was rude, unprofessional, and did not seem to want to help. Store waiting in store for over an hour, even though there was only two customers ahead of me. When I finally did get help, guy seemed to want to take advantage and rip me off more than help me flirt what I wanted. This is not the first time I’ve received this type of customer service from the Christiansburg location. I’m leaving us cellular completely based on my experiences with this store.
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September 2022 by Kathryn Dowling
Will Hunter is a tremendous asset to Cellular sales. He put this non savy senior citizen at ease and clearly answered all questions (There were many questions.) He gave me good advice without any sales pressure. It was a very good sales experience.
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August 2022 by christian andrew
always helpful in any situation
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August 2022 by Steve “Captabyrd” Byrd
The cell service is terrible here in SW Virginia. The money you are saving over Verizon is not worth it. Call drops, lack of coverage in to many areas, and 5g service isn’t worth talking about. It’s a great thing that my work cell is Verizon. After my time with this carrier My personal cell service will be going back to Verizon. Ask yourself before you sign with someone … what’s important to you! Look at it because the few dollars difference isn’t worth losing a cell service especially when you really need it.
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August 2022 by Bobby Jones
Fixed my mess up very quickly
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August 2022 by Adrian Vazquez
Well attended
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August 2022 by Cara Bryant
We had the option to upgrade our phones and were given promotional credit each month on our bill to cover the cost of the new phones. We thought it was a great option, but it’s turned out to be a nightmare. Since December, every month we’ve had to call to have our bill corrected. Then deal with several rude representatives that have talked to us like it’s our fault and that the bill is correct. It takes several hours each month to finally get someone to figure it out because it’s such a mess. Never again. We’ve kept them because it’s the only service at our recreational cabin but now will be looking into other options.
