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October 2023 by Carollynn Dowdy
The wanna be male office manager took 4k of my money and Refused to fix my car, then lied to my insurance company and said he fixed everything that needed to be fixed on the vehicle to the adjuster on a recorded line. I will be suing for damages directly caused by the shop and wrongful death in the event the front end falls on the ground which also would be caused directly from the negligence of the shop. The shop rotated tires they weren't supposed to even touch and said he fixed the front end. When I told him that moving the tires didn't fix the popping clicking and grinding in the front end he asked me well why wouldnt it he pushed down on the hood that didn't even make a spring move and said I don't hear anything. I said well the vehicle didn't move so what do you expect to hear? so I asked for him to put the tires back so the back ones didn't wear like the old ones that were on the front did. I told him I didn't want to pay for four tires when I only need two but i couldn't put the new tires on the until after he fixed the front end. He said he was done with the vehicle finished or not that popping clicking and grinding was nothing to worry about. I was totally mortified to the potentially deadly lie he was telling so I left. The office chair warmer then proceeded to chase me out of the office across four lane driveway in front of the two bays they just use for car storage, across half the yard and ten foot up the road dragging his eightish year old son the whole way yelling and screaming across at me making a scene for everyone to see and know how aggressivly violent he has to be to keep total physical control and so he could train his son how personal relations work according to his mega alpha controlling philosophy by TRYING to threaten my life, screaming and cussing verbally abusing me because I wanted him to fix HIS screw up that I paid for. Prepare for violence and a death trap of a vehicle when you leave.
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August 2023 by Tangie Perry
Very professional and fairly priced I came to the shop due to a/c issues was taken right in and told my service would take about an hour so myself and my 2 young sons sat in the lobby while we waited to which we were made to feel at home...George went out of his way to make sure we were comfortable and my son was entertained it's nice to be somewhere family oriented! C&k will handle all my car needs from now on and I will recommend them to everyone
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August 2023 by Fay Baker
Travelled down from NY after just having a service at Mercedes who said I had some life in my brakes - red warning light comes on - called MB who told me I had to wait a month for an appointment ! Called C&K who said they could do that day…and for roughly one third of the price of MB. Dropped car off at 10am and collected at 4.30pm. All good with the repair - these guys dug me out of a hole
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August 2023 by Vernon Seawell
One of my dearest friends had a car towed approximately 5 miles and initially charged $1400 ,when explained that insurance was not going to be involved c&k graceiously cut the bill in half to $700. I call it stealing.The bill was paid, so put yourself in this situation and make your own opinion.
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June 2023 by Jim Hayes
Used C&K Towing multiple times . Wes works great with my StateFarm agent and is very prompt on your rescue effort. He hooks to your vehicle with the care of it's his on vehicle.
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June 2023 by Hannah Riley
Such a wonderful shop! Good down to earth folk.Service: General repairs & maintenance
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May 2023 by Tony Pittman
One on one service couldn't be better. Most importantly, they are HONEST AND REASONABLY priced!! That's becoming a rare commodity in the automotive repair field these days! They take care of my personal and business vehicles and I've had no issues to complain about with their work or their prices. They're the real deal
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April 2023 by Devin Whittaker
Called them about a head gasket repair on my 95 Wrangler. They quoted a fair price. I requested they tow it in. The tow truck showed up (really nice Ram rollback) within the time frame I needed. Driver was right on time and the driver communicated via call when he was close (always appreciated). While I had the jeep there, I had them do an axle seal, water pump, and thermostat along with the head gasket. Turn around on the job this time was 2 weeks, a lot faster than I anticipated. Everything looks good and I’m back on the trails. I wasn’t offered services I didn’t need. George was super friendly and professional. Everyone on sight was friendly too. Definitely recommend this place. ????Services: General repairs & maintenance
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April 2023 by Ken Parent Jr
Great owner! I was on my way from Roanoke, VA to Beckley, WV towing a vehicle behind my truck, when I blew a coolant hose. I was picked up, stopped at a local auto zone for the part and was back on the road. Very friendly, great knowledge, prompt service, highly recommend.
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March 2023 by Emma Ruby
Can’t say enough good things about C&K! I brought my car here after a collision because they were the shop with the earliest availability and they knocked it out of the park. The body work looks great and they went above and beyond while they had my car. They were waiting on a part for several weeks and not only kept me up to date, but also repainted the entire front of my car with the leftover paint they ordered, reclipped a piece of my rear fender that was not involved in the collision I brought my car in for, and power washed my engine. My car battery died while it was in their shop (manufacturers error, not theirs) and Kevin called me right away and advised me on how to proceed without pressuring me to buy a battery from them. When my battery was covered by warranty and we brought it back to replace it before taking it home, Kevin came out to help us after the shop had closed. If any friends or family need auto work, I would definitely recommend C&K.Services: General repairs & maintenance
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February 2023 by V Boothe
I really like this business. George really knows his stuff about cars. He and his employees are all very nice. Will always take my vehicles here. Thank you George .
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January 2023 by Kelsi D.
This place is absolutely the WORST and I do not recommend by any means. My mother had a car accident on November 22nd and Kevin informed her that the vehicle would be ready by December 17th. My family was expected to travel to Michigan to visit me for Christmas and Kevin guaranteed that the vehicle would be ready by then. He also guaranteed that the vehicle would be returned in pre-accident look and operation condition, but this was absolutely not the case. He also quoted $4,800 for all parts and labor. Now fast forward... the car was NOT ready by December 17th and he kept giving excuses as to why the vehicle was not ready, to include telling my husband over the phone that he was trying to find parts at a junk yard. My family was supposed to arrive in Michigan on December 22nd and on the 22nd, Kevin told my mom that she could pick up the vehicle on the 23rd. She picked up the car on the 23rd and the car was an absolute mess. Kevin tried to charge full price for half service (which is illegal). The hood didn't align, the door wasn't aligned, the alignment pulled to the left, parts on the front were missing (the license plate holder was not on the bumper which it's illegal to not have a plate on a vehicle in VA), and the windshield wiper fluid pump would not work. My mom ended up having to rent a car on the 24th to travel (which Kevin refused to even pay for considering the circumstances). Kevin agreed to pick up the vehicle from enterprise and finish the repairs and have the car returned by December 28th which was false as well. He didn't return the car until January 10th (he dropped it off in front of the neighbors house at 3am and didn't even say anything to my mom which is sketchy) and the vehicle was still a total mess. Many parts didn't line up, parts were missing, he didn't replace the tinted window (which he said he did), and he didn't even provide an invoice for all costs. My mom has been going around in circles with this shop for over a month and this has been such a headache. Now the vehicle needs to be sent to a certified mechanic to ensure that the vehicle is even safe to drive at this point. This place is just looking for a quick buck with crappy service. Please do not take your vehicle here, it will be a nightmare
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November 2022 by Latoya Coleman
This place is amazing !!!!! Car broke down fri I thought it was a fuel pump ! As a women I could have easily been taken advantage of but I was not . Turned out it was a simple fix and their prices are extremely fair ! This is my first google review and they deserve it . Will def take both my cars here for now onService: General repairs & maintenance
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October 2022 by Nikki B.
My Insurance provider called them to tow my vehicle and 3 hours later my vehicle is still sitting and they are asking if they can tow it tomorrow. Absolutely the worst service around!
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September 2022 by Hannah Becker
Thank y’all so much for an awesome and efficient experience! I felt very welcomed. As a young woman I always have my guard up when it comes to getting car repairs. They showed me everything that was wrong and explained what was going on without making me feel small. Plus the prices were great! I will definitely be returning and telling all my friends about this place!Service: Brakes
