-
September 2023 by Dhruv Varshney
A good place to buy shoes. Definitely a must to check out the clearance section.
-
July 2023 by Chrissy Walk
Has a large selection of just about all name brand shoes out there, if you can't find a pair of shoes here your not looking!!!
-
July 2023 by daniel healy
Great selection and courteous staff. Cheaper prices than the competition. Always have a sale going on.
-
May 2023 by Fred Paris, Jr
Great selection, and decent prices.
-
April 2023 by Crystal Stowers
Every time I shop here I always have a good experience. Reasonably priced shoes, helpful staff and a great variety.
-
March 2023 by EddyG
It has shoes, but limited sizes in inventory
-
December 2022 by Wendy Stapley
Nice variety of shoes. I like the self-service style. I prefer to be able to just try on any show without needing an employee to retrieve the size I need.
-
September 2022 by HaRrY
We been buying from this location for last few years. Our yesterday’s visit was great among all.Miss Katie greeted us as soon as we entered the store. She helped my teen age son to choose two pairs. She was very helpful and knowledgeable. Mr. Derek was very helpful during checking out process. Thank you Katie. Wishing her and the store very best. I will certainly recommend this store to everyone.
-
September 2022 by my raptor tv
Great selection of shoes and great prices
-
May 2022 by Harry Patodiya
We been buying from this location for last few years. Our yesterday’s visit was great among all.Miss Katie greeted us as soon as we entered the store. She helped my teen age son to choose two pairs. She was very helpful and knowledgeable. Thank you Katie. Wishing her and the store very best. I will certainly recommend this store to everyone.
-
April 2022 by Rick B
This place has about every shoe imaginable just the price is a little higher than most places that I can even own online for just a little bit cheaper but great shoes good customer service
-
March 2022 by Chrissy Cochran
*Editing to add a buyers beware: We have been told by multiple customer service reps that this happens sometimes and is a known issue.*Rack room shoes in Christiansburg VA stole $100 from us. We chose to go to rack room shoes to buy a couple pairs of shoes. The total came out to $96. We paid but it came back that it was declined. Confused, I decided to use our other debit card. When we walked out I checked my bank account to see why my other card was declined. That’s when I found that they charged me. We walked back in and was told by the cashier that this happens sometimes and I should have our money back by the end of the day. She gave us a number to call in case we didn’t. We waited and did not get our money back. My husband called the next day and was told we would receive it in one day. He has called multiple times since then and is always told that it will be one more day. It has now been over a week and we are still out $100. We can’t get any straight answers from customer service and supervisors have also been no help and keep lying. I wish I never shopped there. We budgeted $100 for shoes and ended up spending $200 on $100 worth of shoes and at this point I have no hope of getting our money back.
-
March 2022 by Stephanie Hogan
I visited this store on 2/24 to purchase a few pair of shoes. My cc was initially declined. I entered it again and it was approved and I went on my merry way. Fast forward a few days, I was reviewing my online banking charges and noticed my card was charged twice for the same amount at Rack Room. I called the store to advise of the situation and request a refund. The clerk said she couldn’t help me and gave me a toll free number to call and submit a request for refund for the duplicate charge, which I did call and request, they said I should see the refund in a few days. It’s now 3/16, still no refund amount showing in my bank account. I called the toll free number once again to check on the status and was advised it was approved yesterday and I should see it back in my account in 3-5 business days which will be almost a month since I made the initial purchase! This is absolutely terrible customer service when they mistakenly charged my account twice and still no refund showing in my bank! Never shopping at rack room again! This is shady!
-
February 2022 by Kimberly Lester
Great selection. Clean store. Staff did not acknowledge us until checking out.
-
December 2021 by Sait Tunç
Stay away from this place until the current manager changes. The previous manager was nice and helpful, but the current manager is a rude and disrespectful lady, and she has no idea about how to appropriately talk to customers. If you want a piece of mind while shopping for shoes, shop elsewhere.
