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April 2024 by Alan
Knowledgeable staff, quality product, reasonable price! Completely satisfied!
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February 2024 by Laura Smoke
H & R block is, most definitely, the best place to get your taxes prepared. They are always courteous and friendly. And always have prompt service once you arrive for your appointment.
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September 2023 by Dustin Moore
Fantastic!!
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May 2023 by Erin Thompson
This review has little to do with H&R Block as a whole, but EVERYTHING to do with Mr. Thomas Wallace. I would highly recommend NOT using him for filing taxes!!! We made an appointment with him and he seemed genuine at first, promising that there was nothing to worry about, and that he would have our taxes done before the deadline, or would file an extension for us. WEEKS LATER we have still yet to hear from him, and H&R Block said that he doesn’t work here on the off-season. He WASTED our time and probably will cause us to have to pay a penalty, which he should be liable for. He could have at least gotten in touch with us to let us know what was going on. Instead, when his clock timed out, he punched his card and left, NOT CARING ABOUT HIS CLIENTS or the positions he’s put not only families in, but a local business as well. He should be ashamed. Highly unprofessional.
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April 2023 by kayla cooper
if you are debating on going to H&R Block for your taxes, DO NOT! i highly recommend you save yourself the headache and go somewhere else. would leave 0 stars if possible!
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March 2023 by Cade Milam
I actually did not get my taxes done here, and for good reason, but not because of the service. There is a tax consultant there by the name of Susan, and within 15 minutes of talking to her, I knew that she is the kind of person everyone should strive to be. Kind, empathetic, reasonable…just to name a few of the incredible qualities this woman possesses. Most importantly, she has awareness to others situation and does not cast judgement. She truly is a gem and, no matter what the tax circumstance you may have, she will be kind enough to guide you in the correct direction. Susan, my partner & I truly appreciate you.
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March 2023 by L A
We would give zero stars if possible. My husband and I attempted to do a very simple, straightforward return here today at this location (Christiansburg/Spradlin Farms). Which apparently was too much to ask. The individual we were placed with, SANDY, was clearly inputting information in to incorrect fields. Over the course of 2.5 hours, we received 4 different return totals, all vastly different from each other. Sometimes it would say we owed the state $2,600, and other times it would say the state owed us upwards of $6,000. Seriously. She would call for assistance from a co-worker, Joe, several times. Joe would ask us if this “looked right” to us, to which my husband responded, “This is why we are coming to ‘professionals’, it’s not our job to know what looks right here”. Disgusting, awful, unprofessional experience. Do not go here. Do NOT. After a conversation, we came back and asked that they not submit our return and we will get a second opinion. The incompetence displayed here today is sickening. This is not a matter that should be toyed with lightly. This is a very serious problem that I hope this branch remedies for the sake of others who bring themselves to trust their employees.
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February 2023 by Frankie Underwood
Tom Wallace has always given me excellent service.
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September 2022 by Dustin Long
Very helpful
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September 2022 by Bobby Ousley
joe the preparer
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September 2022 by DOGE I will bite you
Great customer service
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September 2022 by Kathy Lowe
confidence
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May 2022 by Melissa Manigault
The ease of completing our taxes with excellent care.
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April 2022 by Ian Snair
I had 1 w2 with no dependents/ retirement or any other forms very simple some would think.. originally I was told a price not far off from last years standard package, a call came in that they were prepared and payment was due (TO ANOTHER LOCATION). As I arrived to this one I was "eagerly " waited on by "tentative" staff members, once rushing me on the phone to come in I'm sitting for 25 mins while they find my return.... come on! Than above all after signing some forms and preparing my wallet BOOM! 5 TIMES THE ORIGINAL AMOUNT! Now it costs me a 20$ fee to get a copy of last year's taxes so I can file elsewhere.... Maybe in a few months after all these late fees I will finally see some relief from this greed and inflation.
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March 2022 by Charles Thomas
Fast and efficient. Excellent customer service.
