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August 2024 by Cyndy
Chei was very helpful and patient and got my reasons for calling done quickly.
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August 2024 by Kirk Etter
I just want to put in some good words for Bolt Storage in Christianburg , Virginia We had a great experience using there storage service. They communicated wonderfully with us and. we felt very comfortable leaving our son’s furniture in unit # 9 . We totally recommend there storage company to our friends and family and any Hokies in the future.
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July 2024 by Greyson Thomas
I went there for a storage unit,got there phone number at the door and talked to Tina she was so professional and patient I will honestly recommend this storage
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July 2024 by Carrie Thompson
Customer service was excellent and rental process super easy!!
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July 2024 by Zachary Zheng
Great work
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June 2024 by Dorothy Strater
Easy check in. There was no free lock in my storage unit though.
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May 2024 by Sheila Smith
Bolt storage was very easy to set up an account. Customer service was very helpful and give all the information I needed. Was able to do everything online.
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January 2024 by Lakin Price
Really easy to book your own storage unit through their online website!
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October 2023 by Alexander Miller
Place was great. Had room to work. Best thing was Ellie from Philippines - a very very strong candidate for a promotion I should say with much confidence - helped me seamlessly. A perfectly agreeable experience thanks again to Ellie
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October 2023 by Alexis Garland
0 stars if I could give it, these business is a joke. In my opinion I would rent anywhere else possible then with them.This post has been edited in response to comment from bolt storage*The response given was a joke your company called once and because my VM box was full they didn’t try to call back at any point to inform me and then when I ask about processing a payment around the holiday I was informed by the person on the phone that you were closed. I was told by someone when asked about trying to reach out to person who bought unit that they would as if I could pay off your company with what was left and then pay person who purchased it price they paid and was told your company would reach back out to never hear from you again. Your company received hundreds if not close to thousands of dollars in my time of renting when you bought the place from Curtis. And we’re very shady about how you tried to “contact” me once! Then auctioned it off because I couldn’t “pay” on a holiday cause you were closed which was not accurate. Also after giving you a new email multiple times your company still was sending them to one that I had had stated I no longer had access to.I see all the poor reviews on here and how your business operates. There was stuff that can not be replaced in there and y’all acted like you didn’t care and at one point we’re trying to get me to still make payment acting like I could get my stuff when I called and lied about it already being sold to try and get a payment from me.How awful that’s how your business seems to operate with people.
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August 2023 by Frank Quagliata
Felt like a bait and switch. The website has great pictures of fenced in/enclosed facilities with nice gravel roads. That's not what you get here. I didn't realize the facility was not gated until I read the confirmation email. That wasn't the biggest issue... we couldn't even get in to our unit, which apparently was behind a locked roll up door which in turn was used to also access other units. We had little to no luck with the phone rep (sounded like she was overseas and not local). After gaining access to the office, the place looked like a dump and nobody was around to help. This was on a Friday morning after a 4 hour drive. The only positive was that we received a full refund. Maybe a different Bolt Storage facility is better, but this one is not worth it.
Driveway and dirt roads around the buildings are mess... place looks unkept and felt unsafe. Didn't work for us, ended up at a different storage facility just down the road.
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August 2023 by Rachel Ambler
Ok storage buildings. Clean inside. Location is really good and convenient. Entrance needs maintenance (i.e. paving/graveling) and trees trimmed to not scratch vehicles. Prices a bit high compared to other storage buildings in the area that are fenced and videoed and paved.
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June 2023 by Heather Foster
Easy over the phone service. Unit was clean for move in and complinmentary lock was in unit.
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June 2023 by Shannon Estes
Bolt Storage is reasonable on pricing. The facility is clean and easily accessible. It also has electricity so it's easy to find your belongings. It was extremely easy to rent the unit and set up auto pay.
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June 2023 by Rachel Henley
Ok storage buildings. Clean inside. Location is really good and convenient. Entrance needs maintenance (i.e. paving/graveling) and trees trimmed to not scratch vehicles. Prices a bit high compared to other storage buildings in the area that are fenced and videoed and paved.