“Great customer service! We opened up a checking account here when we moved into the area and our banking rep, Sharon was A++ Being a member of a credit union is nice because you get more personal service as opposed to being a part of a big corporate bank and when they make errors (if they do) they are more accountable for it. The only issue I have about VACU is they aren't as up-to-date on technology services like for example, Navy Federal, which in all fairness, is a much larger worldwide credit union. Their website is rough and their mobile banking is not very efficient to use, IMHO. Like your deposit under $200 would hit right away with Navy Fed but with VACU, you won't see it until maybe 24 hours later after 9am. VACU is just local to Virginia and all we needed to qualify for membership is be a resident of Richmond. But in any event, I have to give a shout out to Sharon for helping me notarize a document using e-verify, which neither of us had done before, but she was cool and patient with the process and we got it done and this service is free as a member of their credit union.”
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“Great customer service! We opened up a checking account here when we moved into the area and our banking rep, Sharon was A++ Being a member of a credit union is nice because you get more personal service as opposed to being a part of a big corporate bank and when they make errors (if they do) they are more accountable for it. The only issue I have about VACU is they aren't as up-to-date on technology services like for example, Navy Federal, which in all fairness, is a much larger worldwide credit union. Their website is rough and their mobile banking is not very efficient to use, IMHO. Like your deposit under $200 would hit right away with Navy Fed but with VACU, you won't see it until maybe 24 hours later after 9am. VACU is just local to Virginia and all we needed to qualify for membership is be a resident of Richmond. But in any event, I have to give a shout out to Sharon for helping me notarize a document using e-verify, which neither of us had done before, but she was cool and patient with the process and we got it done and this service is free as a member of their credit union.”