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July 2024 by Benjamin Shank
6 people in line one teller working at 11 am it's past time I close my accounts with Wells Fargo
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May 2024 by Steve Shepherd
Very slow service. Not enough employees to keep up with customer needs.
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April 2024 by Sarah Rinella
This place is the worst. The people they work there need to decide what the rules are and stick with them. I have an account there, only cause it’s a pain in the butt to have my benefits moved and they run out in a few months anyways, so I’m not gonna mess with it. I needed something notarized with my name and my son’s name. He does not have an account there. I went in they told me they could not do it because I’m the only one with an account. However a month ago I went into get some papers notarized that the Army needed and I had all three of my kids who needed the paper notarized with my signature and they did it just fine. I personally believe they just don’t want to work sometimes and pull these fake rules out. Make up your mind, and stop changing the rules on a day to day basis.
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February 2024 by Abbey Adams
Elizabeth in the branch went above and beyond to help with banking issues. She stayed late to take care of all our needs.
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August 2023 by Sabrina Burton
Both atms were down. Clerk was unable to do her job without a managers assistant. 4 people in line took 20mins to get through. Wells Fargo is a well known bank but can’t pay to have enough employees
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March 2023 by Ronchelle Randall
I came in the other day to make a deposit. There was only one banker and she was helping a customer. So I'm standing there waiting, and waiting and waiting. I'm the ONLY person in line just waiting. She helped this guy for the longest time. ABSOLUTELY NO acknowledgement that I had been patiently standing there waiting. She didn't even look my way. Saying "I'll be right with you" would at least make me feel better than just standing there and NOBODY saying anything. I left and went to colonial heights
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March 2023 by John McCrimmon
Very friendly and courteous environment.
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February 2023 by Gloria H.
I have been a member of Wells Fargo bank for roughly 8 or nine years and up until this last year they were not charging me a fee for my checking and savings and now they charged a $12 fee which is outrageous because I have always put money in there, and I have never had to use any other broad things for anything like that! Because I don't have a lot of money left in my savings. They are charging me $12 by checking mostly goes in every month direct deposit which I thought was one of the requirements. I actually have two checks going in there every month but I have to use the money for my bills. What else would you put money in the bank so that you can write checks in there online service is great, but they charge way too much now that I don't have a lot of money left in the savings and checking accounts each month they charge me $12 a month
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September 2022 by Elizabeth T.
Although they are one of the largest banks in the world, they do not offer standard signature services to account holders. A few months ago I needed a medallion stamp, which they have stopped providing. They also refused to sign an employment document that requested a bank professional's signature this week. Will be switching banks as soon as possible after my experience today; their account/credit card terms are not better than any other bank and they are way behind in customer service. Wish I could give 0 stars.
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September 2022 by Russell Slate
Good clear direction
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February 2022 by Paul Phillips
They don’t have people to open account or they don’t like new customers
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October 2021 by Chelsea Jackson
Desmond was very helpful today even through my frustration I had coming in thank you so much
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March 2021 by Plutonium 239
Fast and easy service!
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December 2020 by Eddie val
Great service, Staff very helpful with your transaction
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June 2020 by Deja Celestine
This branch literally has the most amazing people I’ve ever encountered. The service is always great. I always feel welcome. In a short amount of time, they can make you feel like family. Absolutely love them all.
