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March 2024 by jennifer pendergrass
Edit: It is March 13th, we are still waiting for a full resolution but the employees have stepped up and done their best to get things corrected since the original review. This is still more hassle than any customer should have to go through and I've had to make several more trips to the store and looks like I'll be making another since nobody will answer the phone.Since December 21, we have been in this location no less than 8 times trying to get our bill corrected that they royally screwed up. A manager is never there, every employee has told us something different. We have tried calling Verizon and they believe the employees at this location are thieves that are possibly taking the products we returned or never received and reselling them. However, those products are still on our bill and Verizon is refusing to do anything about it. Our bill should be around $200 and is now over $1000. Nobody wants to help us and we are at our wits end. I don't recommend anybody ever steps foot in this retailer unless you want to lose your ever loving mind!
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March 2024 by James Riley
Had the pleasure of working with Ezeh today. Remarkable young man.
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March 2024 by Denny Quaiff
Ezeh was very helpful
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March 2024 by Michael LaBarge
I came in to purchase a new phone. The service was quick and they were very capable in answering all of my questions and helping me with everything I needed.
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March 2024 by Lois Johnson
Go see Heather
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December 2023 by Jessica Ramey
Ms Gabrielle was very helpful! I had questions about transferring all my information to a new phone, and she was more than happy to explain the process. 10/10 great service!!
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December 2023 by Richard Fowlkes
Spoke with the country fella von. I tell you what the guy could sell an iglo to an eskimo . 10 out of 10 hands down, great customer service kind and work towards customer needs.GO SEE VON! will definitely be back soon
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December 2023 by Nadira Johnson
Gabby was awesome! Very knowledgeable and excellent customer service. She had me in and out.
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December 2023 by Sharra McKesson
Javon was amazing. He took hours making sure I was all straight. I appreciate his patience and superb customer service.
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December 2023 by Pam Pastor
Heather Holston provided great customer service. She was very knowledgeable about the pros and cons of each device that helped guide my husband and I in making the right choice for us. We're definitely coming back to this store for all our Verizon needs.
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December 2023 by Steven Pastor
Heather Holston was a tremendous help in assisting my wife and I with the purchase of our new phones. She was very professional, courteous and knowledgeable in helping us pick the right phone plan for my family.
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October 2023 by S. Chiles
I went back the store frustrated about a brand new iPhone 15 pro I just purchased yesterday. Expecting the worst, however. Gabby was extremely professional & very patient with me. Just wanted to say as a long time customer. It’s a relief to be able to go into the store & receive such great care. Again thank you Gabby & to all of the salespeople at this location. keep up the good work
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October 2023 by Sarah Mitchell
Esah was amazing! First time purchasing an iPhone for myself and my son. Was immediately greeted upon entering the store and was being helped within 5 minutes. He was professional, efficient and was able to help me with all of my questions and needs for a successful visit. He and the other male associate were also fun to talk to throughout the process. I will be going back to this location for all of my future Verizon needs! Highly recommend.
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October 2023 by Melinda Bothe
Dear Verizon Managers,This afternoon, I had a great experience here at your store on Branders Bridge in Chester, VA. Fortunately, the store wasn’t crowded and I was assisted by Gabby (Gabrielle Jackson). She was very customer courteous and efficient. Gabby’s pleasant manner and understanding of the technical aspect of Verizon products made my purchase of a new cell phone very easy.In a very short time, she ordered my new cell phone and let me know she would transfer my data from my current cell to the new one. When I purchased my current cell phone, the representative said that I needed to transfer the data myself. He may have handed instructions to me. Fortunately, I won’t need to transfer the data this time.Sincerely and Respectfully,Melinda Bothe
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October 2023 by Lorraine Kosobucki
Lexi was awesome in providing U.S. assistance with our issue with our sons older phone. She not only troubleshooted the issue with the old phone but looked at our account and provided us new phones with greater service for around the same price. She was a pleasure to work with and hope more employees were like her. Thank you Lexi for your help
