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October 2023 by Sara Van
My pedicure looks great, so there’s that, but today was my first “mom’s day out” in over a year after having a baby & I REALLY needed a decent massage & stone treatment, which was severely lacking despite the fact that I ordered that package & paid extra for it. It was less than a minute with the stones, maybe 2 minutes total massage, and all products came as finger scoops out of a large jar. Not personalized portions, and I question the sterilization processes. Towels were tattered, etc. The environment was nice, building is modern. I just really needed that hot stone treatment & massage to be better, and the lotion products to be higher quality.Service: Pedicure
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June 2023 by Amanda Reoch
This is my regular salon of choice. When ever I have to stray I always end up back here getting Katie to fix my nails. Reasonable prices, very friendly staff and beautiful establishment. Highly recommend Katie at the Lily Pad but all techs are great!!!Services: Nail extensions
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June 2023 by L TYLER
Great customer service. Very polite and did a good job on pedicure.
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May 2023 by Lori Patton
Iv been a customer for the past couple of years , the BEST nail salon in Chester. Lily and all her staff are fabulous !!! AMAZING !!!Services: Gel manicures
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May 2023 by Kay Honey
My experience was horrible I paid for service and did not leave a happy customer my feet were half way done it’s no polish on my pinky toes and my polish on my big toe is buckled. I expressed my concerns to the owner and they weren’t addressed. Also I asked for a natural looking nail set and dip was put on my nails. I asked for clear French tip and the bottom looks grey. I experienced to the owner I’m disappointed owner only offered to put regular polish over my dip which would have made it even more bulky refusing to redo my nails. I do not recommend and will never come back!
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April 2023 by Gabriela Sullivan
They are all super friendly and very helpful when it came down to me choosing colors.
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February 2023 by Jennifer Whittle
I would not recommend this to anyone. The first red flag was when the nail technician pulled out used equipment and did not sanitize it. After she used the cheese grater (which they’re not allowed to use) she just swished it in the water and out it back without sanitizing it. She pulled the side of my toe nail off and now my toe is so swollen I can’t even walk on it. I received a foot fungus, most likely from the lack of sanitation. My nails smeared as soon as she put the top coat on, and she didn’t fix it. Then to top things off at the end, both the technician and the front attendant said my only way to tip was to take out money from the ATM. Why would I pay an ATM fee because someone wants cash under the table.Service: Pedicure
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January 2023 by Brian Lee
Liked this place and got a great pedicure but basically didn’t agree to get gel and then they did a gel pedicure. I won’t be going back.
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December 2022 by Andrea Caufield
Friend brought me for my first mani and pedi, staff was wonderful. Nails look great.
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October 2022 by Lauren Kelly
I have been here many times to get my nails done and stopped going for a while because the nail tech said I would look prettier if I were skinnier. I came back to get my nails done last week and I wanted a French set with a mickey mouse head on one finger each hand. The design was poorly done and so was the acrylic set. She did not push back my cuticles (the acrylics started to lift after two days of wearing them) and she left my fingers looking like they did when they came in with the exception of the acrylic nails put on top. It was nothing but rushed work and I paid full price for trash. I HIGHLY suggest going somewhere else.
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October 2022 by Jessica Harris
I’ve been here a few times for both myself and my daughters, each time I’ve had a good experience but today was hands down the best mani and pedi with Tyler! He did an amazing job, I can’t say thank you enough to him. I’ll be back to see him from now on. ?Services: Pedicure
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October 2022 by Jessica Stotler
This place is so nice, clean and inviting! Tammy did an amazing job. I’ve finally found somewhere that I want to keep going to!Services: Pedicure
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July 2022 by Michelle Wing
Overall this is a nice nail salon. Clean, friendly, many colors and services to choose from. Pedicure was perfect, massage that comes with it needs some work, mine was very rushed. Manicures and fills are top notch- depending on who you get. Otherwise, expect uneven fills that are unnaturally thick.
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May 2022 by Sharron Smith
Let me start by saying as a returning customer I was like all the other satisfied customers, the cleanliness, friendliness and most importantly the great nail services that I normally received. UNTIL!!!! I came in one Friday to get a fill-In, 2 days later a single nail came COMPLETELY off..Next day(Monday) now a total off 3 nails literally lifted off like a press on nail…..mind you, I wasn’t even upset, after all that was the first time I had an issue with my nail services @ Lilly Pad (Chester)…. I was more than confident that I’ll go back to have them replaced/redone with no issues, being that their Always friendly, professional, and personal, calling you “Baby this n baby that”…BOY OH BOY!! was I deceived!!!…. Stopped in Tuesday( 4 days later) with nails in a plastic baggie, just knowing that I was going to have my nails replaced/redone free of charge ….Instead, I soon found out that Lily is a hustler, she doesn’t care about CUSTOMERS it’s OUR MONEY!! She tried to charge me another $60 dollars to FIX the mishap!! Just wow!! Clearly they lifted off, no breakages, looks like press on nails as I mentioned…Expensive $60 dollars ones what makes it bad??♀️ I walked out to never return, sad bc I really enjoyed having a nail shop in my own neighborhood..Services: Eyelash extensions
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May 2022 by Darlene Winston
I went here because I used to go to Lily's shop years back when she was located across the street. I was thrilled when my daughter told me that Lily was back in business. I went in without an appointment and was seen right away by another young lady. I was so pleased that I booked a future appointment with her.
