-
June 2023 by Wyman Loveless
Absolutely the best pedicure in the Richmond area. I visit this area a lot and always get a pedicure while I’m here and today while visiting a friend in Rivers Bend tried Special Nails and they were intentional, thorough, took their time and were detailed even though it was busy. Will always come back here when I’m in town.Service: Pedicure
-
April 2023 by Rebecca Taylor
So I went because I had an appointment. Walked in with my friend and someone asked if we had an appt and we could not remember who we made the appt with and asked that they check the book for us. Well they didn't check the book but they did know where my friend should be with, just not me. Well they never checked for me and sat me with a young girl who looked like she had never done a pedicure before. She did nothing at all to my feet. I was not happy at all. When this little girl started painting my toe nails she seriously did not know how and had another person come and paint my right foot while she painted my left foot. By that time I was livid. I also paid for a manicure but I told them I did not want the young girl to paint my nails. By the time they were almost done painting my nails they realized I did have an appointment with someone and she came and finished my nails. This place has so many people working there and they couldn't figure out that I had an appointment until over an hour later. I did pay for my services but I did not get what I paid for. I did go back the following 2 weeks but I was so irritated at what happened before that I know I won't go back. I went right back to the nail salon across the street. They are good people at Special Nails but professionally that should not have happened and they clearly could see the only thing done to my feet was that my toes were painted. They are always packed and not one person wanted to stop what they were doing to check the book and put me with my appointed person. Not to mention I had to tell the young girl 3 times she didn't get all my toe nail polish off so someone there had to tell her that. They clearly knew I was upset. No sorry or anything. So yeah, I won't go back.
-
April 2023 by Sean Nave
Place is great, yen gave the best pedi I've ever hadService: Pedicure
-
March 2023 by Lisa Postic
Local nail place clean and friendly. They do great work. I have been coming for years. Ann is my nail lady and does great work, she also does my pedicure along with Yein when she is not booked up . They both do great jobs and take there time with you
-
January 2023 by Cindy Lou
I just got my nails done 2 days before Christmas at another salon and they did a terrible job, so I made an appointment for 10am on Saturday, NYE, to fix them. I overslept and called as soon as I woke up to let them know I was not going to make my appointment time. She told me to come on and they'd take care of me. Once I arrived I was about 15 minutes late from my original appointment. As soon as I walked in I was welcomed by one of the employees working at the front of the salon. I only waited about 15 minutes and was taken back to Sonny's station. When he sat down across from me, I realized he used to do my nails years and years ago (in the 90s lol) at another salon. I knew as soon as I saw him my nails would be impeccable. And they were. And the hand massage he gives is so great. That alone is worth the price! lol Everyone was very friendly and the prices are reasonable and in line with what other salons in the area are charging. I got an acrylic fill with a gorgeous glittery pink gel polish. Even though the space is large, it feels cozy and comfortable. I will be going back to Sonny for all my fills, and I plan to have a pedicure next time I go as well.
-
December 2022 by Mickey
Kim is AMAZING! She does great work that lasts and looks beautiful.
-
October 2022 by Alicia Bauduin
Ann was awesome.They helped me grow out my natural nails.If you need great nail techs, Kim, sunni, Hannah, Mary, Ann, and Jack are fantastic!Thanks Special Nails?
-
June 2022 by Jazzy N
Always a nice experience when I go here. Pedicures last for weeks.
-
June 2022 by Shanda S.
Based on the reviews, I almost did not come to this salon. However, my lil cousin recommended it so I gave it a try. Back story: I moved back here 3 weeks ago & had my nails done "across the street" from this salon. I barely made it 2 weeks before I had to get another pedi/mani. So in I go. And I was assigned to "Ann". 1) She was able to perform ALL my services without pushing me to someone else, & 2) She frikkin nailed all services! I accumulate lots of dead skin around my big toes due to poor circulation & Ann had no problem getting it all off. I had a chipped toe nail that the other salon just painted over it. However, Ann quickly fixed it & kept right on going. Just a phenomenal job on my pedicure. The massage put me to sleep. Ann recommended I switch from gel nail polish to dip & she was spot on. Baby listen...Flawless!! Yes I highly recommend this nail salon.
-
May 2022 by Karen Bowen
Great job done quickly! Anyone that can make my feet look even remotely good is a winner in my book ?
-
April 2022 by Amanda Brown
This place has the worst customer experience I have ever encountered. First of all they do not speak English well and don't seem to understand you when you ask them a question. I asked for gel nail polish and I received regular nail polish which came off while I was there even after I dried it under their dryer. Before the nail tech applied the nail polish she asked me to pay my bill. Of course I was very annoyed at her request because her tone was very rude as well. I then asked to speak to the supervisor or manager and I was told there was no one on staff at the moment. On a positive note the nail salon is very clean.
-
February 2022 by Laura S.
I was unhappy with my nails, being bumpy and not smooth. My mothers looked even worse very wide, they weren't filed properly n my opinion and we will not be returning
-
January 2022 by Jessica Henggeler
I’m not sure how they’ve received such great reviews. I went yesterday to use my gift card. I got the pedicure that included callous removal which my nail tech refused to do. They didn’t have clear pink so I used their recommendation but I didn’t like the color I asked while it was drying can it be changed they charged me a $10 fee even though you could clearly see the color had several white spots and bubbles. While doing my manicure I had to ask for my nails to be cleaned the nail tech painted over dirty nails. I also had to ask for my old nail polish to be removed from my toes because the nail tech was about to paint over old polish. Not worth the $60 the customer service was very dismissive. The shop gives me you’ll take whatever I give you vibes. Normally, I dress up but I think because I had on sweat pants and an older shirt I was treated like I wasn’t good enough to be in their shop. Save your money and time.
-
December 2021 by Crystal Williams
I’ve been going here for a long time! They are always very nice. Whether I make a appointment or come in, they are very accommodating and try to get you back fast and they always no matter who I go to do my nails, never rushes and always takes their time. Henry did my nails this last and he did a amazing job!! Definitely recommend him.Service: Acrylic nails
-
October 2021 by Adiva M.
2 stars because my sets was very unlcean. This place has been hit or miss for me for while now. The only person who can do a great job with full sets etc. is Hanna or her father. I had an older gentleman do my pedicure, as you can see the tip is very thick and round not square, it's like it's uneven. The cut down wasn't very much either. My hands, have to be the one of the worst sets I've gotten here. My thumbs are barely painted at the cuticle. At least if you're going to do a bad job and it's clear that it's a bad job , at least take something off the price because I can paint my nails at home if they are going to look like this for $30! Total damage is $80
