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October 2024 by Staci Parsley
There were 2 ladies in the store that I am reviewing. The lady that ended up being able to help me was very understanding and explained the normal return policy which I 100% understood. The shoes I had purchased were anything but slip resistant, which I needed for work. I knew that returning worn shoes was not typically allowed but I could 100% not wear these in the kitchen that I worked at. She understood my concern and said she would honor this 1 time exchange. I was very appreciative of her for this. The heavy set lady there on the other hand, was not very happy that I needed to exchange these shoes. She pretty much barked at me and her facial expression definitely showed she was very annoyed with my request. She showed my husband the same attitude when he originally tried to exchange the shoes for me earlier in the week bc he is an officer in chesterfield so it was easier for him to go on his lunch break to attempt this. The heavy set lady was very rude to him as well. I am glad they have some great workers at this store to make up for the very grumpy one . Thanks again to the lady that helped me! I hope your coworker is not this grumpy towards her staff as she was towards her customers.
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October 2024 by TheCarterone
Overpriced! This place will sell you boots for well over $350 bucks just for your feet to hurt for weeks! They have many options but rarely any available in the reasonably priced section. They want you to pay more money! I wouldn't recommend this place to anyone! You'd be better off at boot barn
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September 2024 by James Love
I finally wore out my old work boots. I went back to this same store that I've been going to since 2007. The faces may have changed but the great customer service is the same. Thanks Zac for the help today.
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August 2024 by Daniel McCloud
Bought work boots from them several times and when I was diagnosed with Sciatica it was recommended to get soles so I went in and they fitted me for the ones meant for my feet and I have no regrets. I was nervous about getting my shoes cleaned as they clean them free every 30 days, that I would feel like a burden on the staff but they always just take them and smile and say I'll be right back. Great place and I love the boa no tie shoes 10/10
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August 2024 by Michael Tilman
Madi the sale rep did a wonderful job helping me and knew the products very well. Great customer service.
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May 2024 by amcgrady
I had a great shopping experience today with Zack's help. He took a 3D image of my feet & helped me with the stride analyzer--he explained every step very clearly. I probably tried on 4 pairs of shoes/boots and he really helped me make a great choice. I walked out with a pair of orthotic footbeds and a pair of 2298 boots with the BOA ratchet/dial system for the steel laces. I call on local factories and need safe, comfortable shoes & the level of Zack's help & the quality of the boots are top notch! I will be back ?
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March 2024 by Brian Bickerstaff
Zack at the Chester, VA location provided excellent customer service before, during and after my purchase of Red Wing boots!
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March 2024 by tony melvin
Very helpful and friendly
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December 2023 by Neil
Would recommend red wing to friends
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November 2023 by Melvin Epps
Great fast service
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November 2023 by speedy bailey
Very efficient and very helpful
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November 2023 by Warren Lively
The staff at the chester location were extremely friendly and helpful as usual. I have never had anything less when shopping there!
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November 2023 by Thomas Crouch
Greeted promptly, listened to what I wanted and helped me select mynoptions. Fittment was quick and I found a boot that should serve me well.
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October 2023 by Logan Smith
Was great found the right boot for me
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September 2023 by Ron Field
Came in for new work boots..Everything was clean and tidy and the associate was really helpful in fulfilling the requirements for the jobs..
