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January 2024 by Ryan Cheplic
Went here twice for my auto accidents that were not my fault ? Glad they fixed my car like new. Staff is completely friendly! Shout out to Alexandra and Lori!!
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January 2024 by BR3D GLiZZY
Nice building ,they 'seem' to be professional. But what's up with the customer service? Walk in and I get ignored for about 10 minutes with the lady right in front of me. ?
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January 2024 by Felicia Owens
I am currently sitting waiting on a state inspection. First time I've ever experienced this much rudeness here. Different person working the desk than usual.
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November 2023 by Ricky Greene jr
Loyalty Collision
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November 2023 by Astrid Birtick-Boyd
The worst Experience Loyalty Collision actually refused to give me my car back and had someone who was on the insurance policy, but not the legal owner of the car sign off on having it totaled. They than refused to release the car back to me so I could have it back in my possession, and get a second opinion elsewhere.The worst experience, I am out of a car and No Reimbursement received from Select Auto insurance not even an official letter that Select insurance said the car was totaled, was not going to release it back to me, and that they are going to pay us for the car .I cannot go to the Toyota parking lot and take any vehicle off the lot without giving them any kind of agreement to pay, cash, financing, a check or a promise to pay because I would get charged with theft . Nevertheless , that’s what Toyota Loyalth Collission did with my car.it’s sitting on their lot right now and I the legal owner cannot even go and pick it up. I have to consult a lawyer now.
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November 2023 by malinda cooke
I been going to them for years now, all of sudden my last visit with my vehicle they wanted to switch my car battery out for an old one and now they won't replace it cause it's been over 4 months. They just lost me as a customerService: Body & Trim
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September 2023 by Donna
I brought my car to Loyalty Collision to have them repair damage from my car being "keyed". They did great work and my vehicle looks brand new, as if nothing ever happened. Communication from the business could have been better, but overall I am pleased.
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September 2023 by Tiffany Hill
My vehicles will never touch their parking lot again. It’s been almost 2 weeks to fix something minor. If you don’t want to be waiting for your vehicle forever don’t take it there.Customer service will blow you off as well.
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September 2023 by shirley pfeil
Great service. They keep me informed of the progress as they worked on my car every step of the way. I highly recommend them.
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September 2023 by Christopher Warren
I brought my Toyota Tacoma into the collision center for repairs upon a recommendation from a friend of mine. The truck had a tree fall on it while driving so it needed quite a bit of work. The estimator Michael and manager Brian were very easy to deal with in communications about the repair. The customer service rep who called was very friendly and helpful as well, I am forgetting her name though. I was very pleased with the speed of the repair even with some small parts delays that were completely out of their control. The truck looks new and I couldn't be happier with the experience. Bring your vehicle to Brian and his team, you'll be glad you did.
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July 2023 by Troy Little
Location via GPS threw me off by 1 traffic light, but the work done on our vehicle was impeccable.
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April 2023 by David Jones
Very courteous and professional staff. Kept me informed via email during repair process.
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February 2023 by Crystal Stamos
Worst experience of my life. No one ever answers the phone. Was told it would be ready one day so I take off to pick it up to find out it's not ready and that they messed up the computer in the vehicle and have to sent it to the dealership for more work. It was a brand new vehicle from the dealership and I haven't even made my first payment yet. Nothing was wrong with the computer when I dropped it off. Have had it for 3 weeks for minor damage as shown and now has to do to the dealership for another 2 weeks or more. Do not recommend. Got notification from my insurance company that the work was completed that afternoon when it definitely was not. They just wanted to get paid. Had to call the insurance company to inform they it was not done so they didn't get paid until I receive my vehicle back. Even considered transferring it to some one else. Worst experience ever.Services: Auto windshield repair
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February 2023 by Ashley Lewis
I stopped by Loyalty Collision to see if someone call look at a place on passenger side door where someone scraped it. Michael came out to look at it and sprayed something on it and it look so much better. I appreciate him taking time to help me.Service: Body & Trim
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October 2022 by Lisa Phillips
I had my Ford Focus worked on at the Chester location last month. The ladies at the front desk, Shelby and Kaelynn, have great customer service skills! They were friendly and always ready to help with any questions I had. Alex, the Customer Service Rep, was very informative when she provided me with the updates. I would definitely choose Loyalty Collision over any other body shop in the area!