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June 2024 by Sara Eguiluz
My dog is not easy to groom. Lindsey does a great job! She always makes sure I’m happy with his haircut despite his craziness.
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June 2024 by Matty B
Excellent service and wonderful grooming team .
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February 2024 by Shaunna G (The Belle and the Beard)
Always a great experience for our girl.
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February 2024 by margaret mcqueen
Very Happy with the services
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February 2024 by Karla Gonzalez
I asked for a haircut several times and they didn't do it.
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November 2023 by Elaine Sanford
The girls there treat my baby like she is part of the family. My baby is actually excited to go back and get her nails done and even fusses at them if they don't speak to her and give her lovins.
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September 2023 by Courtney Glidden
I was very pleased with how my dog looked when I picked her up. The groomer was very nice and seemed to treat my dog well.
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July 2023 by Carolyn Carden
The groomer understood the assignment, especially since PETSMART traumatized my dog last year by shaving him completely. She needed to shave just a little and she called me first and we talked about it.
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July 2023 by Cheri Berman
Buddy never looked better!
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February 2023 by Lamar H.
Absolutely Horrible customer service. I was waiting for 30 minutes at the fish for assistance. The associates danced around to everybody else completely ignoring me even though I was there 10 minutes before anyone else. Plus the phone ringing off the hook didn't make for a peaceful shopping experience.
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October 2022 by Cameryn D.
Please do better with taking care of the animals. Yesterday I arrived at your store around 5pm. 3 hours before closing. The ferrets cage was FILTHY. It had around 20 flies swarming inside and poop smeared all around the cage. I called the store and was told it just gets that way. No it doesn't. If you clean it regularly like you're SUPPOSED TO it does not. If you cleaned it earlier that day there would not be almost 30 flies harassing the pet. There would also not be dried up poop smeared around the glass. That's a big cage, and it was dried up for awhile. As a company as big as PETCO I would expect better. That's not normal, and an employee should not tell me that it is. It's actually neglect to the animals. I will be checking up regularly to see if anything changes. If not I'm reporting and taking photos to the higher up. Do better. It's sickening.
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September 2022 by Sarah B.
I visited this shop a few times while preparing my bird's habitat. Nearly every visit I have been greeted by employees in the store with offers to assist me. On my most recent visit a wonderful employee named Beth ( Matilda) greeted me in the store and also assisted me at the register. I was purchasing the final toys for my cage and my new conure . Beth could have just rung me up but she took the extra time to introduce me to the Vital Care program. She helped me navigate the app/website, showed me how to load my rewards, and located my coupons for the vital coupons which include 20% food and toys every time while enrolled in the program. I have spent so much money on all of my other pets and setting up my new cage, in this store before and this is tHe first time anyone has helped me learn more about this program. When it came time to collect my new feathered friend, Beth was so gentle with my bird Freddi. Speaking in a calm and soft voice, she really cared about making a comfortable transition for the pet. She gently wrapped the bird in a towel and offered to check and see if it needed their wings clipped. I declined but appreciated the offer in case I did want it. She gave me one of Freddi's old wooden toys so she would have something familiar in the cage. And explained that she would have to toss it because it can not be sanitized. Which means they have some sort of protocol for pet change over. Overall, I was so impressed and happy with my whole transaction.
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December 2021 by NoirBella QT
Ashley, paid attention to what I wanted..My Zoiee came back to me happy , gair with body and shine and most of all smelled Fabulous!! Thank U!
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December 2021 by Temple Pearce
Same-day appointment. Nail trim and buff done while I waited (15 minutes). Happy dog---happy mom! Thanks Petco!
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December 2021 by Courtney Stacks
We have had bad experiences at other places...but Ashley was wonderful...she was patient and caring...I think I finally have a place I can trust
