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October 2024 by Mrs. Maverick
Absolutely horrific customer service. I got double booked for a full highlight. I had just sat in the chair when my stylists second appt arrived asking how long it would be. I’m sure she was talented but unfortunately my stylist didn’t have enough time and wrecked my hair. I had to go to a different salon to get it fixed for another few hundred after spending 300+ at XO. I called several times asking to speak with a manager who never called me back. I finally caught her on the phone and asked if she would be willing to compensate me and offered to send photos of the terrible blending. I also told her my purpose of speaking to her was to bring attention to the fact I was double booked I just wanted to let her know so it didn’t happen to other customers. During my appt my stylist had said something about this being a frequent issue because of management. My money piece was half white half dark brown. My roots weren’t blended at all and I had thick strips for highlights. I told her I understood the stylist simply didn’t have time and I was sure they were talented. I told her I didn’t want to offend her at all I just can’t afford to drop $500+ on my hair overall. She proceeded to get more and more upset to the point I asked her to not be so aggressive and had to take her off speaker so my toddler couldn’t hear her. She told me the photos of the back of my hair the stylist took looked fine. I told her that wasn’t the issue it was everything in the front and my roots. I had specifically stressed I wanted natural blending and came away with 70s chunks at the root. Not only that but the original pieces she highlighted in the beginning she didn’t have time to pay attention to and they over processed, making my hair brittle and it all broke off as soon as I got home. I never have complained about hair before and was trying to be very calm sensitive and professional and spoke in an even tone. The manager proceeded to become more aggressive and yell at me. I recorded it in case she denies it because I couldn’t believe my ears. I low key want to post it to her fb. She needs some sort of accountability. In the end she very begrudgingly refunded only half of the cost and hung up on me.
Terrible customer service and absolutely awful management. Worst hair experience of my life. I feel very sorry for the stylists that work here. My stylist was sweet and simply didn’t have enough time.
P.S.
Justine at Salt Hair Collective did an AMAZING job recovering what was left of my hair! 10/10 recommend. Sweet demeanor and absolutely crazy blonding/blending skills❤️ She took as much time as she needed with no rush and was very pro hair health offering tips and tricks for getting my hair back to its best.
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October 2024 by aropeach
I've been with XO since the very beginning when it was just Ash and one other stylist in a small studio room. That was in middle school and now I'm 21 and have gone there for every single one of my hair appointments since. It makes me so happy to see they've grown so much and I trust every stylist out on Ash's floor. They're all such talented people and I always leave feeling good about my hair. Definitely recommend this salon !!
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September 2024 by Courtney Owen
Special did an amazing job on my undercut! This is the second time i’ve seen her for my undercut and I am not disappointed! I’m so glad I found her!
Stylist: Special was my AMAZING stylist!
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September 2024 by Sarah Watson
The staff is awesome and the salon is so clean. I absolutely love my Hair Stylist. Her name is Special and she does an amazing job ? They get you in and remind you of your appointment ahead of time.
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September 2024 by Li Google
I have like 4 hair tones and being active duty with hair regulations I am allowed to color it if it looks natural.
I've never seen natural hair look like this. I was originally told I could go dirty blonde at the least and got a weird platinum with blonde shades...I wanted ash blonde only.
Currently going to wear covers until I can ATTEMPT to unf***k this expensive mess with the help of Amazon.
I loved what the back looked like though and my stylist was super quick and organized.
Ladies, just make sure to stop, get up and check the mirror closely if you have need corrective lenses. Ask what the finished shade will be and if there will only be one.. I don't blame my colorist I just blame myself for thinking I can blindly let a professional take over without asking silly questions. I would've loved to be dark blonde by the way ?.
Requested style: I was able to show a picture and got cut off that it would take more than one session due to dark natural hair color which is usually explained but no other options were presented after the fact that the hair was lightened...
Stylist: Callie Dankoff. She was very quick and organized asked me if I had questions or needed anything. But like other reviewers said, the customers are not professionals and we need some explanation.
I regret not asking can we make what I originally came in for happen. Especially after we realized my natural color can be "lifted". Maybe I should have asked can you not forget my widow's peak ?
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September 2024 by stephanie whitlatch
Polite stylist! Amazing products and every single time they make sure you hair comes out exactly the way you want it and like it ! I would most definitely recommend coming here for anything from simple looks to fun crazy colors ! They are amazing at the all. They also have various stylist levels with various price categories. Definitely check them out :)
Requested style: I have been blind with baby lites and I now have creative color! They are amazing at everything !
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September 2024 by Katie Lopez
Super helpful and friendly! I saw Amara, who was able to decipher my poor description of what I wanted with my hair and give me something that matched the length I wanted as well as the style I was looking for. I had been struggling to find a regular place in the area but I’ll definitely be coming back!
Requested style: Wolf cut short
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September 2024 by Morgan Ratcliff
Christina did a great job of making me feel beautiful and giving me the exact style I wanted! The owner, Ash, is so kind and really makes everyone feel welcome.
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August 2024 by Pam Loux
Tim is the best stylist that I have had in the past 20 years. My color is perfect and your hair will look exactly like the picture you show him. I will never go anywhere else. My daughter and I are always complimented on our hair and asked where we get our hair done. Thank you so much Tim!!
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August 2024 by Rhiannon Wieck
Definitely recommend Ariana for your hair needs! You couldn’t ask for a more comfortable salon experience!
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August 2024 by Morgan Nolan
I’ve been coming to this salon for years, and although I could say you likely couldn’t go wrong with any stylist… Lauren is the MVP! From spontaneous color decisions, to old faithful highlights and cuts she knocks everything she does out of the park and always makes sure I leave happy. It’s hard to find someone who consistently does amazing, but she truly does. Every. Single. Time. I would highly recommend!
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August 2024 by Deborah Syacsure
Amazing aesthetics and staff. I’ve been going here for the last few years and have built trust in my stylist Amanda. Almost don’t want to name her because she’s too great!!!
Hair type: Curly thick hair
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August 2024 by Courtney S
I’ve had amazing haircuts from both Tim and Karmella. From the thoughtful questions on the new client intake form, to the beautiful interior, and never being pressured to choose a service or product like at other salons, I’m obsessed. My experiences here are always outstanding and this will absolutely be my go to salon in the Hampton Roads area.
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August 2024 by Jessica Hernandez
I always have a warm friendly welcome. Catherine is incredibly knowledgeable and always leaves me looking incredible! I have nothing but great things to speak about the staff from the front desk to the assistants.
Requested style: V-cut with layers and side swept bangs
Stylist: Catherine is fantastic. I got a razor cut with side swept bangs. I have a lot of hair and she did incredible tackling the layers. I am always in great hands with her.
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August 2024 by cassie scarboro
I hope this review gets in front of the right eyes, because this place is golden! I have an eight year old who really wanted to go to a “real salon” for her first real haircut/style. I selected XO Lab because I have been following Ash Fortis for years and am well aware with her talent and high standards, as well as the incredible ambiance of the salon itself. We were rewarded with the best experience anyone could ask for. Krista is my child’s stylist, she is incredibly attentive and patient and my child walked out of the salon looking and feeling like a million bucks. Worth every penny. It is also worth mentioning that my child is neurodiverse and we didn’t mention this or make any special accommodations, and Krista navigated this with the ease of a seasoned pro. I’d give them a million stars if I could. Thank you XO Salon!
