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September 2023 by Shawn White
Very friendly and responsive. I picked up my camper from storage, and realized annual inspection was expired. I called ahead - front desk let me know that the inspector was at lunch, and there was only 1 vehicle in line (for a re-inspect). I showed up and got in the queue - was able to get on the road that afternoon as planned, so I really appreciate the great customer service and professionalism. Will definitely utilize their services again in the future.
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August 2023 by Dudley Richardson
Took my car in to get inspected. I arrived at 7 even though they don't open til 7:30 so I could be first in line. Somebody beat me to it. They don't start inspections until 8 and I was finished before 9. Quick and painless as long as you get there early.Service: Vehicle Inspection
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August 2023 by Chris Rinearson
They did a great job! Had my trailer inspected and me on my way within about 30 minutes. Couldn’t be happier.
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August 2023 by debojo
New to Virginia, i had my first state vehicle inspection done here at my daughter and son-in-law’s recommendation. They were nice, efficient and kept me informed. I’ll be back for oil change and service.
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August 2023 by Stephanie Machen
Dropped SUV off for oil change, very friendly and efficient. They let me know what I needed to fix before it got it's state inspection. Overall very pleased.
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August 2023 by Brian Carpenter
I know my truck is a well-used rusty antique and a pain to work on. Still West took on the biggest repair it's ever required. Now it runs like new again, extending the longevity of this classic model.Service: Transmission
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July 2023 by Anthony S
My usual inspection station was no longer doing them, so when I asked for a recommendation, they recommended West Service Center.Friendly and fast, even without an appointment(first come, first served basis)! I will be returning.
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July 2023 by Keith Robinson
Finding a place to do a State Inspection on a travel trailer is not easy, but West provides that service. Employees here are always friendly and the process is easy.Service: Vehicle Inspection
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July 2023 by Darrell Hughes
I needed to have my vehicle inspected. Their policy is first come first serve. I arrived before the business opened. When staff opened the front door, I should have been the second person in line. There one man waiting in the parking lot when I arrived. A third man came after us. As soon as he heard the door being unlocked, he rushed in ahead us. This is really not fare, maybe put a machine that numbers can be pulled before the business is opened. Maybe have more than one inspector. This would help in situations where the is going to late.
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July 2023 by Tom Murray
I had to get an RV inspected. Inspection was efficient and they were able to get a few of us out in a reasonable amount of time. Staff were very professional as this was my first visit to this facility.Service: Vehicle safety inspection
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July 2023 by Anthony smith
My wife and daughter has let West service their vehicles for years and they seemed to be happy. However, over the past few years I’ve found that our particular service techs don’t seem to verify that the work performed had fixed the problem, resulting in more rescheduling rides to drop a vehicle off again, and additional cost because we’re told the parts they changed out were worn also. Our most recent experience was that my wife dropped off the vehicle for an oil change. The oil change was performed and our tech stated the oil drain bolt was stripped and would cost and additional $1,300.00 to get fixed. I made the service desk aware that West was the only Center that has serviced the vehicle including all routine oil changes. It was stated, to be normal wear and tear. I asked for someone to call me about the issue. I still haven’t received a phone call. Never in my life have I heard of normal wear and tear for an oil drain bolt to strip out. I have heard of them being over tightened causing stripping. If that’s the case, West has done all the oil changes, I understand no one is perfect and mistakes happen, but multiple times we the customer has paid for mishaps. I’m not one that likes to complain, I’m just responding as to my recent history with West.Services: Steering & suspension repair
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May 2023 by Marty and Bob Collett
We were having trouble with our RV battery. It was our error. Kenny P explained what we were doing wrong.Our RV was dewinterized and the oil changed.We were impressed with the service. Adam was very personable and efficient. Kenny P took time to explain everything thoroughly. We didn’t feel rushed. He is one of the best technicians that we’ve dealt with.The overall experience was excellent.Services: Battery
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April 2023 by ed derby
Everyone from West Service Center were very professional. Care was taken to ensure that my motorhome being serviced was well cared for. Work was completed in a reasonable amount time and for the price quoted. I would definately use them in the future as well as recommend them to my friends.Service: Steering & suspension replacement
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April 2023 by Jack Gwaltney
We use West Service Center to yearly inspect our RV, keeping us traveling all over the USA in a Thor Vegas. We have not needed engine service or repair, as yet, but we know we can count on WSC to be there when we need them. The staff is always great and friendly.Service: Vehicle safety inspection
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March 2023 by Melissa Tolbert
I brought my vehicle in for a VA safety inspection. I got there at 7:30 when it opened but the tech didn’t arrive until 8 am (was okay with me) I waited inside and once he arrived everything was done quickly and efficiently. I highly recommend West Service Center Inc. Customer service was excellent.
