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February 2024 by Mike C.
Deli counter personnel were not very courteous to a new patron. Did not know there was a "for meat" line and a "for cheese" line. After waiting for 10 minutes at the prepared food line, also referred to as the cheesel line by the deli person, I was told to get behind a customer on the meat line that arrived well after me (and in a very loud voice for all to hear). I guess customer courtesy is not a "deli trait" at this Walmart. I frequently shop at the Virginia Beach Walmart and have always been treated with courtesy and respect, even when I may need shopping redirection by an employee.
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November 2023 by Leighann Wallace
Excellent customer service.The entire staff is amazing.
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September 2023 by L. B.
Location is still unsafe. Parking lot people want to park and block traffic. Also park in areas clearly marked for no parking by the handicapped parking. If anyone says anything they are ready to fight and call people racist. Drive into this to go into the store. We left and went to another store far away from this store, just feels unsafe before even parking.
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May 2023 by Kathryn M.
So this is my first time in this Walmart since the mass shooting occurred back in November 22, 2022. It was reopened following a ceremony to thank the community for their support, and to honor the victims and survivors. I did not take any pictures. I will say, it was completely redone the best way it could. There are a lot more self checkouts. They seemed to have a better and greater selection of clothes for the whole family. Their food section was great to be honest. They had a good amount of organics. However, they were out of some fresh herbs that I needed. I was in the makeup section and needed some items in the glass case. I alerted an employer and within minutes had someone there to open it for me. Checkout was pretty easy to operate. I had a question and an employee was nice enough to help. If I had to come back here again I probably wouldn't hesitate if in the area. I still prefer my neighborhood "Grassfield Walmart" above all.
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April 2023 by Sherry C.
I'm working here. This store has been completely gutted and REBUILT...! It is amazing...! Be sure to come to the grand re-opening...!! You will not be disappointed.
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November 2022 by Nicole H.
I went to Walmart to get some holiday clothes and decorations. I love how this Walmart always has carts available when you walk in, the staff keeps the carts stocked and ready to use to shop. They had a nice variety of holiday sweaters to get you in the Xmas spirit! The store was organized and easy to navigate. The holiday themed candies , chocolates, and snacks are also out. I like how they are displayed near the front for easy access. I usually go through the self checkout but chose to go through the line today because there were shorter lines than usual. The staff is friendly and I always have a nice conversation with them when I'm checking out. The parking lot can get busy but it's so spacious there is always plenty of parking. Again, this Walmart does get busy, today was less crowded but I always have a decent shopping experience there.
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October 2022 by Tim R.
This is probably the worst Walmart that I have ever been too. Customer Service is non-existent, the store is not well kept and they never bring back in carts to the store. It's obvious the store does not have good leadership or management. Please save your self and drive 15mins down the road to Edinburgh Walmart. It's worth it!!
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July 2022 by Lina H.
Id give it zero stars if I could. WORST Walmart location ever. Every single time ive gone in here the shelves and racks are so unorganized and/or empty it looks like a discount warehouse about to go out of business. Then add in the employees and forget it. The girl I dealt with in customer service today was SO rude. I stood there with my return for a good five minutes while she was texting on her phone. When she finally looked up she had the audacity to act like I was bothering her. She took care of my return...stopping midway to RESPOND TO A TEXT MESSAGE ON HER PHONE and just tossed my return receipt on the counter. I kind of laughed, picked up my receipt and turned around to walk away and she again had the audacity to make it seem like I was the problem. She yells out in the snarkiest tone "HAVE A FANTASTIC DAY MAAM!" I turned around and looked at her like REALLY?! I still didn't say anything. She then said "YES YOU MAAM! HAVE A FANTASTIC DAY!" I finally said "Listen little girl id stop if I were you. Your job LITERALLY is customer service. If you dont like it then get another job. I waited while you were TEXTING on your phone and then you had the gall to act like I offended you somehow. I said your attitude is atrocious and you need new customer service training. Dont act like that because YOU were in the wrong and obviously hate your job". She responded with OK BYE THEN. Girl bye. I found a manager and let him know. He didn't seem to care. Dont bother going here. At all. The place is a dump.
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June 2022 by William M Pillar
The staff were very helpful.
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January 2022 by W Marie B.
Nastiest Walmart I have ever visited. The employees are rude and lazy. No interest in helping customers and they treat the merchandise so rough it's a wonder it sells. One used an item (2 lb bag of shredded cheese) to block a sneeze. It's nasty.
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April 2021 by Kimberly K.
99% of Walmarts' are awful!!!! Why is it that they are typically unorganized? Things are priced incorrectly or consistently in the wrong places, and the people who work there are more rude than pleasant! Tired of the quality of service, the lack of pride in these stores (especially this one), and getting to the register to be blindsided by different prices for things that were in wrong spots! It is NOT my job to go into a store and match all the UPC numbers up to the items. 2 times in the last week alone, I have had this happen and the lines have been held up for the team member to "check" the price, move the item to the right spot, and tell me they cannot match the price. I understand that there are people that may switch merchandise but that's not me! Annoyed with this happening pretty much every time I shop at Walmart. It is extremely inconvenient shopping for things and this being the end result.
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December 2020 by Alycia A.
I have been to this Walmart three or four times because it is conveniently located next to Kohl's and Chick Filet. Every time I come here it is always crowded, the layout seems disorganized, it seems unclean and the big one for me is staff is never helpful. If you are looking for an item, you are better off downloading the Walmart app and typing in the product you are searching for to determine what aisle it's in. They don't have scanners to scan merchandise, you will need to chase down an employee and ask them to scan an item for you. They never seem to have what I am looking for whether it is hand soap or certain snacks. They do have a nail salon inside this Walmart in case you need a manicure or pedicure. As far as social distancing goes, that really doesn't exist in this store unless you are in line to pay and standing on the "stand here" floor stickers. There is no hand sanitizer at checkout stations only at the one entrance and exit, they do not have anyone sanitizing carts so you would have to bring your own unless you are ok using the hand wipes they provide.
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November 2020 by Madeline M.
The employees are helpful and the whole store has a good variety of whatever you need.
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August 2020 by Mitchell D.
Omg when is some business going to start a new store beside Walmart. Everytime I go in this or any Walmart for that matter I can never buy what I need or want there always out of stock looks like there going out of business so empty and I dont mean covid stuff either starting to order stuff from amazon and ebay its fast and cheaper.
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May 2020 by Savannah Brooke
Would give 0 stars seriously if I could. Rude people and want to say my insurance has been expired since 2017 when I get prescriptions every month? the guy behind the counter just shrugs his shoulders and it took 30 minutes just to get 3 prescriptions dropped off and get a price. Which I’ve been looking for rx coupons for the entire time because they won’t even accept my insurance. Won’t come here again for my prescriptions