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June 2024 by lucy london
The manager is so rude ! She made it so difficult just for me to get my photos even after a copyright release form was shown. Do not order pictures from them trust you will be there for a hour !
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May 2024 by Eric & Crystal Wray
This place is horrible for providers so I can only imagine when it comes to patients. I have called several times and they pick up and place me back on hold. This is poor services all away around. And they do not have a way to leave prescriptions via machine like other places.
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May 2024 by Lori Newland
The pharmacy department, specifically Alprentice and Lata, made my 87 year old mom very comfortable. They were patient and explained everything and helped resolve some delays in two of her medications. Instead of leaving upset my mom was calm and happy and everything was resolved by the next day.
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April 2024 by Garland White
Had the worst experience here. Even with previous contact with my doctor, the pharmacist on staff didn’t fill my script. Had to have my provider call a second time and deal with her specifically, they had a nurse practitioner talk and even that didn’t work. Power tripping, insecure and entitled staff. This Walgreens needs a management overhaul, rotten from the top. Other Walgreens pharmacies are great, stay away from Greenbrier.
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April 2024 by Noah Rendon
Pharmacy is rude, acts like it’s my fault that they have to do work. On the phone on hold for over an hour, no one ever even said “hold please.”
Edit:
Called again, since I never spoke to someone after that hour of waiting (mentioned above), and after another 20 minutes of being put on hold, they hung up on me. Started the process again, immediately put on hold for about 15 minutes, and then was hung up on again.
It’s like they don’t actually want to help people get medicine. Strange characteristic for a pharmacy to have.
This pharmacy is only good for people who don’t care when they get their meds and don’t care if the workers are demeaning.
I happen to need my medicine on time and when I am ~FINALLY~ about to speak with someone, I prefer to be spoken to with respect, so this pharmacy is NOT for me.
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April 2024 by Margaret Bage-Greer
Prescriptions should NOT take an entire day to get filled. That is utterly ridiculous and completely unacceptable! Someone in pain doesn't care how "short staffed" you are. Maybe you should (for the sake of your patients), coordinate your short staff issues with another local Walgreens that can pick up your slack. I don't like it.
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April 2024 by Shannon Feagle
I have waited three weeks for this staff to fill my prescription! Went through the drive thru twice and they acted as if they didn't have my prescription ready for pick up. Both times they told me to come back later that day to pick it up. When I did, it was the same response. This is my third time attempting to pick up my prescription. When I spoke to the client by phone today to see if my prescription is filled they said they just put it in the que and should be ready later today. I explained this was unexceptable and they employee said it will be ready later, bye and hung up.
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March 2024 by M J
This walgreen has fallen off ever since they hired all the new cheap employees
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March 2024 by Guest
Am I the only one who's been put on hold on the phone for over 30 minutes?
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March 2024 by Dawn Stanfield
No customer service at all in the pharmacy drive through, no I’ll be right with you or nothing, no Thank you ??, it’s time to find someone else who will appreciate customers
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March 2024 by Chris Gantenbein
Your best bet is probably to go through the application process, get hired to work in the pharmacy for a few minutes, and then quit if you want a chance in hell of getting your meds.
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March 2024 by Christine Bradshaw-Earl
Alprentince D was wonderful. North Battlefield didn’t care sometime tomorrow. All he said was, I got you! I sat and waited and was taken of Transferring all my meds!
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March 2024 by Sarah D.
I always use Walgreens pharmacy but after this experience I will never again. They told us my son's prescription would be ready within 45 minutes and they would send us a message when it was ready. Never received the message and the medicine was not ready when we returned the next day. We went back the following day and the pharmacy was closed, and we asked the store clerk if they were open since it was a Sunday and they just told us they were gone for lunch. We returned an hour later and found out they are closed on Sundays. We still do not have my son's medicine 2 days after asking for it. NEVER USING THIS PHARMACY AGAIN.
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February 2024 by MyGuest
Am I the only one who's been put on hold on the phone for over 30 minutes?
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February 2024 by JenniferS
Horrible customer service! Understaffed. My MD called in a prescription and after 3 weeks waiting, they said they were out if stock?! I had to call and wait 45 minutes on hold to know this! They said they would keep ordering the meds until they get more stock. Every other day I would call and the automated voice would give me the status that the prescription is still processing. 3 weeks without meds! I called another pharmacy and got my prescription within the day! Do NOT use this pharmacy! They will risk your health, especially those who NEED their monthly maintenance medication. They do not care! All I got was “Sorry…”. Well sorry will get you sued if you put someone’s life in danger!!
