-
February 2024 by Wanda Hartung
Ashley was superb. She took as much time as we needed. We went in for one phone and my husband was so impressed he wanted one for himself.
-
February 2024 by craig meeks
Can't call these guys to save your life. Verizon home should take lessons from Verizon wireless because everything Verizon home touches is trash
-
February 2024 by Judy Stamper
Excellent service.Professional, friendly, knowledgeable customer service is what makes this experience so great. Thank you very much.
-
February 2024 by jeanne marfio
Lizzie has been the best Verizon representative I have ever worked with. I will go to wherever store she is working at!
-
January 2024 by Sandra Lombardo
Wonderful to work with, knowledgeable pleasant and shares information
-
January 2024 by sharon smead
Helped with everything I needed was great customer service
-
December 2023 by Rita Allison
Lizzie was great! Her service is what will keep us coming back to the Chesapeake Square location. She was very helpful and knowledgeable about the products and services.
-
December 2023 by Larry Taylor
The young lady was pleasant, helpful, professional and very knowledgeable. Multitasking with other customers with a smile. She was Awesome!!
-
November 2023 by Jeff Doyle
She was excellent. Very pleasant and great cust service. Went in around 5:30 left with 5 iPhone 15’s plus accessories
-
November 2023 by Cameron Rollins
Lizzie not only helped me upgrade my phones but found so many great deals that I'll be able to pay off all my upgrades within the year. Definitely go see her if your in the Western branch area of Chesapeake
-
November 2023 by Paul Cherry
Hate going there, most employees are smart aleks that I deal with and act like you're an idiot for not knowing something to where you don't want to ask questions.I left Verizon because of that storeAnd lack of customer service.Only for Verizon to buy the company I left them for and i have to deal with them again 4 years later with the same jerks.
-
October 2023 by NiCole Wilson
My experience was great! I went in with a glitch of some sort in my phone hoping someone could just fix it. Lizzie & Sierra did all they could & spent quite a while with me trying to fix it. Unfortunately, it wasn't able to be fixed. I was then given several options by Lizzie. She helped me choose a new phone compatible to what I had before. It had to be ordered, so instead I choose one I could leave with that day. After I got it home, I hated it. I called Lizzie & she told me no problem, she placed the order for my original choice & told me to bring it back when I picked up the new phone just 2 days later. Lizzie got me all set up with the new phone & the return process of the other phone was easy. I feel like she went above & beyond regular customer service helping me. I never felt any pressure to make my purchase. Instead, it was like buying something from a friend. I definitely recommend Lizzie, Sierra & Maddy if you want excellent customer service!!?
-
September 2023 by Mark Kolesha
Right now it's Monday afternoon at 5:00pm. Just left the store. Along with 4 other people!! who came to this store for service - two young mothers both returning equipment before soccer and football practices, another man there to discuss a bill, and me with a new phone activation. I know this because the girl with black hair and red bangs working behind the desk there asked everyone what their respective business was for today.. and we each answered aloud. She then declared "after these next two people.." pointing to the woman she was then helping and an elderly couple sitting in the chairs just before her.. she goes.."After these next two people... I'm going on lunch!!I'm locking the door...!!I don't care...I've been at this all day!!"And then poof.. we all remaining left. Ridiculously unsatisfied. Unhelped.. actually dismissed.AT 5:00 ON A MONDAY AFTERNOON???If you go here, and see that one with the red bangs through the window, do yourself a favor and do an about face and split.So much of our time was totally disregarded.She's probably smoking a cigarette out back by now. SMHWHOEVER MANAGES THIS PLACE NEEDS TO WAKE UP.
-
September 2023 by Masker Clemons
Lizzie was very friendly and provided great service and great information that helped save me a lot of money.
-
September 2023 by Michael
Lizzy was extremely professional and knowledgeable during my visit.
