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February 2023 by Monica G.
I like this target! It's a large spacious target that brings in a lot of traffic but it's never overly packed! The few times I've done drive up orders they have been ok. Usually they are very quick with gathering items! They always beat the two hour limit. However, no matter how far or close you are when you select in the app "on the way" they take forever to come out. To the point I do pickup orders from here. Another disadvantage is somehow the inventory on the app in correspondence to the store is always wrong. For example, today I saw on the app that this Target has the formula I need, however once in store there is no formula 8oz bottles. Almost always the Newport News target has the exact same amount on the app and in the store, when I'm searching for things so I felt pretty confident this target would as well. Definitely doesn't make for a good trip if you are expecting to run in and pick up what you need, that's in stock, and it's not there.
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August 2022 by Zameer D.
Customer service just awful. No one was at self checkout or the returns register. When someone finally bothered to show up 5 min later because I saw her talking to another employee about her life while me and others were waiting for help. She finally reached me and said one minute. People that came in after me she helped THREE others before just looking at my items. Don't know her name but that was ridiculous and she was on her phone. Not like texting but whole phone to her ear ignoring people.
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January 2020 by Shawn B.
This target does what it is supposed to do. I wouldn't call it the targets of all targets but in this particular day I came in here and got what I was looking for. My sons wanted to take a trip to Barnes and Noble, but I negotiated Target instead since I know Target carries the same line of books. To be particular my kids wanted the Big Nate series of books and Target was able to provide that. Were were able to get 2 new books in the series and my kids love them. Check out was smooth because there was not much of a line. Staff is very helpful. The knock that I give to this Target is that it is small in comparison with some other Targets in the area and they seem to run out of stuff a lot faster if they have it at all. The selection in this store seems to be very limited. I feel like I have to be the first one at the store just to get what I want.
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January 2020 by Justin D.
Hey, wanna pick up the phone next time I call? Or should I go to Walmart instead and give them my money? Terrible guest services
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November 2019 by MK P.
Dear Target, Please train your associates! I purchased a lovely tan sweater online at a great sale price of $17 and change. The website stated none of the Target stores within 50 miles had the garment I was interested in purchasing. I just happened to be in the Greenbrier store and there was the exact sweater in every color! Not only did they have the item, it was on sale for $12 and change! I had decided to use PayPal verses my credit card for a quick easy checkout prior to seeing the item locally. When Target shipped the sweater to my store, I was charged the original price of $26 and change??? Now here comes the fun part! When I explained the situation to the customer service associate, she claimed she could only refund me if I paid by credit card. It took 3 trips to Target and a call to corporate to get it straight. Upside, they did give me a $10 gift card for my trouble that may have almost covered my gas...ugh!
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November 2019 by Christina B.
Meh. I'm not usually impressed with the selection of clothes or shoes here. Also the clothing is typically messy and all over the place which makes me not really want to shop. I like the self checkout and someone is usually quit to assist if needed. Also the toy selection is pretty lacking. Overall it's like the forgotten Target. It's not very well taken care of. The Target in Greenbrier is much more impressive. More of a selection of clothes, food, and beauty products too.
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June 2019 by Valerie W.
I don't shop target never have because they are racist but my daughter loves target and they have nice stuff there they always gave her a problem and she still shops there's she has a registry there for her baby's and there were two items she wanted to exchange well they tried to gave her a ruff time she pulled up the items all and the cost recipients I said right in front of the manager stop shopping here report them to bbb and corporate office he put it on a gift card so she could exchange it I said call your coworkers and have then not get you any thing else there she still spent like 250.00 in there and I spent 150.00 the rude nasty I had to set them right she had made a purchased the night before and I think she had to return it because something was wrong with it and she gave him her credit card that she used and they didn't want to Honour it at target is racist I got house hold stuff but won't shop there any more then the lady follow us
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January 2019 by Let S.
This is a typical Target. A tad bit smaller than the others that I'm used to but they still have the necessities. Today I did the "pick up." But, didn't realize that there are two types of services that they offer. I believe it is called pick up and drive up. Pick up = you have to go inside and get your order. Drive up = a Target representative will bring it to you. Most days I go in and shop. It is a clean location and most (I said most) of the employees are helpful :). Overall, decent Target and they have what you need.
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June 2018 by Kwame S.
On Target with the Necessities. This location is a bit smaller, compared to other locations, but they have all of the things that one would need. I came here to do some last minute Christmas shopping and was in and out in about 2 hours. The staff was very helpful in answering my questions, so I cannot complain too much. Although this location may not be as "nice" as other locations, it is not a complete sh*tshow. It is convenient that this Target is adjacent to a mall, so one can venture elsewhere to get other things, if necessary.
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May 2018 by Jessica B.
Worst Target ever. They never have any checkouts opened. Called about a month ago to complain and was told they would handle the problem. Went back this week and obviously the problem was not fixed. No checkouts except self-checkout opened once again. Someone finally came and opened one checkout. I asked the employee why Target is getting so bad and service was horrible. Employee said because pay roll doesn't want to pay people to stand around at the checkouts. I guess loosing customers because of horrible customer service is worth it.
