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November 2023 by Samantha Yates
Over half of the gas pumps had yellow bags covering them. Only one single door worked to get into the entire store. Not one set, but literally one single door. The deli was closed, which we weren't going to use, so whatever. AND the bathrooms were shut down. Worst royal farms I've ever been to.
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October 2023 by Haley D.
I am a fan of Royal Farms solely because of the chicken tenders, wedges, and Chesapeake sauce. However this particular RF is in deep! You can clearly tell they need more hired help. I went to this establishment on an early afternoon. The beverages were empty. The shelves for snacks (chips and things) were full. I ordered my meal (chicken tenders meal and a large fry) at 12:33 PM. I did not receive my order until 1:12 PM. There was only one woman working the food area and she was struggling. I saw TWO employees watch her struggle until another gentleman employee came and assisted her. Could you tell? No, because he was also SLOW! You're probably thinking, well was the food fresh out the oil because that's a long wait for chicken tenders and fries. NOPE! It was under the light the entire time! I really hope they hire some more help soon because they need it!
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September 2023 by Rachel Critzer
2.32 for a fountain large soda... I Amazon and doordash. I go to a lot of gas stations. I pay that amount for xxlarge at other stations. Only reason I stopped here is it's 100 outside and needed a drink an it's on the route. Do better because I've lost all respect for your company.
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June 2023 by Alex Wilson
The cashier who is missing have her teeth is very rude. As per Virginia law and health code can you place that serves food and has a sitting area is required to have access to public restroom. The lady then told me that the restroom would be locked until 5 AM. The chicken is lousy at this location. I will be calling the health department because this store alone is a health code violation. The chicken is dry and old. The mashed potatoes are burned out of date and the gravy taste stale. This location is better management.
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June 2023 by Bryandy Betrand-Walker
Attempted to place an order for chicken and AFTER placing order was told by Caucasian male (name unknown) there would be 35 minute wait. After waiting longer than 35 minutes understanding that they are short staffed, Caucasian male (name unknown) made it difficult to pick up order that was purchased well over 35 minutes. After associate acknowledged that I’d already paid for my order he still completed other orders prior to completing my 35 minute old order.
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June 2023 by Liliana Jones-webb
I received AMAZING service earlier today and wanted to shout out the manager Star and her wonderful staff - Julia, Jake and Sam! What an amazing team and in an emergency they were swift, diligent and super responsive. Great job yall!(Destiny)
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June 2023 by Lady CTE
Quick and easy shopping. Got a free two piece for my birthday with potato wedges. Hot, juicy and delicious. Staff was friendly and helpful.
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June 2023 by Rebecca Pamaska
I just left there. Customer service could use some work. The made to order waffle sandwich with hash brown I ordered was cold, not fresh at all. Isn't that what made to order is for? ?
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May 2023 by Asim Seals
Love the placeMy only complaint is that if I stay too long I come out smelling like fried chicken.
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March 2023 by Travis Sivills
It seems like the lil girl Cassandra in the deli always has an attitude. When I come in after work she says the deli is closed when it's supposed to be open. So tonight I went and asked the other employee and was told it was open. So I ordered my food and Cassandra yells out "Go home ". Now if she didn't want to work then she should have kept her rude ugly self home. Will be calling corporate Monday morning
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March 2023 by Travis Riddick
Panhandling needs to enforced. It's a short black guy who just stands in front between the side and main entrances then follows people inside. very disturbing.
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March 2023 by Cher.c vhf air ryce Melchor
Employees unprofessional they stalk customers outside in the parking lot I have this ok on camera and when I reported it to the store manager she went back and forth with me instead of investigating the allegations of the employee looking at my child change his shirt pretending to sweep the water in the parking lot in the sleet then before that two employees were in the parking lot taking pictures of my kids and I on tablets and I also have that on camera video footage and so do you in your camera mines is backup just in case your footage mysteriously goes missing
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January 2023 by Ashley Johnson
Ryia (the overnight girl) showed excellent communication & customer service skills while assisting me with the self checkout !
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January 2023 by Amaria Williams
The girl with the braids on overnight is amazing besides asking for my id every time
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November 2022 by Charlie Laster
Royal farms is getting out of hand with their prices on their fried chicken or their sandwiches they wanted $19 for a chicken BLT sandwich fries and a drink their chicken ain't that good
