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March 2024 by Finn F.
For grabbing quick supplies for ur animals yes this a good establishment for that- buying ur animals here- not so much. There's been so many times I've come into the store to purchase some fish for my tank and their fish are sick and dead every-time. I don't mean a few dead fish here and there I'm talking the tanks are completely quarantined. Really just watch the health of some of the pets before you decide to purchase as you may not realize just what kind of condition they're in.
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February 2024 by Sariah D.
Heather the manager was an absolute snob. Refused to give me customer service and I felt discriminated against. Do not recommend shopping at this location. STAY AWAY !
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September 2023 by Andrea B.
Staff not interested in helping the customer at all. When they do get tracked down to be asked a question or for some help, they act as though the burden is too much to bear. The associates in Otto and Clerks put these individuals to shame or perhaps it was based off this store where the movies were able to receive its material.
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September 2023 by Voodoo M.
I believe I have the correct one, if located in Chesapeake, VA. I never knew that a fun trip to purchase a pet for my daughter would turn into an unpleasant interrogation session. The staff I encountered were very rude, one manager, one associate. Neither of the two were wearing name tags to be identified. I won't turn this into a long story, so all I wanted to express is that you tighten up on customer service with some of the employees. Along with being rude, the employees treat you like you know nothing and that they know what's best. In my opinion the animals in their care are in poor health to not even last 3 days after purchase. When you return them they're hounding you about what you did to them. Seriously?! I've had pets since I was a child myself, I've always loved animals no matter what they are. I tend to stick with welcoming pets into the family that I'm familiar with. They've all lived happy lives up until old age. Take better care of our pet friends while they're in your care, before trying to throw stones at ones who do. Thanks goodbye!
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May 2023 by Jade Norris
I want to say a big thank you to the woman working in the fish department today. She was knowledgeable and kind. Please take care of your staff. You've got a great team.?
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May 2023 by Google user
I want to say a big thank you to the woman working in the fish department today. She was knowledgeable and kind. Please take care of your staff. You've got a great team.?
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December 2022 by Maria D.
They charged me too much and they used strong smelling perfumed shampoo. Will not go back for sure
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December 2022 by brittany morris
Only reason I am leaving two stars, is because everytime I previously went in there, it was like they weren't organized and when it came to picking my dog up towards the end of it, her nails didn't even look like they were cut! She scratched my dad's arm up pretty bad and he even asked if her nails were even cut! So I have found another groomer to take her too which they do an amazing job!!
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November 2022 by Elle
They always have what I need as far as my kittens food and treats. I just wish they devoted more of their store to cats instead of 75% if it to dogs.
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November 2022 by Charlette Brabble
Last night 306 put a layer of boxes in the dumpster to catch our trash and the cat's trash. He left before 8:00 am. He has been ruining our food and our cats food. Please note any changes in cat foods. I have already noticed that some are sour. I appreciate your help with this.
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November 2022 by M Ware
The only issue I have is management needs to observe traffic in front of the store. People running the stop signs endangering pedestrians going into 5he store. I was almost hit today. Police won't come because it's private property. One stop sign needs to be replaced as it's faded. Perhaps a cross walk will help slow down traffic.
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November 2022 by Ginney Freeman
Angel did an excellent job grooming my rough coated collie! It had been a couple of months since she was last groomed, so it took a lot of work to get my collie’s coat looking good. Angel took her time and was very patient with her.
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September 2022 by Joshua Thomas
I have a white american pit bull and lab mix and a special little leopard gecko. I come here once a week for restock and the prices are comparable and the selection is top notch....they have a fine staff here that actually cares about animals and will offer great advice on all your purchases be crickets or dog bones....they are pet friendly and courteous and always clean
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August 2022 by Erin Gregg
I booked my Norwegian Elkhound for the furminator package with nails and teeth included. AJ was great and patient with her, however, I specifically requested for her NOT to be shaved as she is double coated and doing so destroys her coat. I was asked about a sanitary clip to which I agreed but reiterated that she cannot be shaved. When I picked her up everything seemed fine and I took her home to rest since the groomer is stressful for her.This afternoon after playtime I noticed that the sanitary clip was not a clip at all. She is shaved in that area down to the skin. I'm beyond disappointed and frustrated since I said on multiple occasions that she cannot be shaved. At this point I can only HOPE that her fur grows back normally in that area.Overall, the service was great I just wish my directions were followed and respected.
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August 2022 by David Mack
I would rather go to the pet smart on north military hwy. This is the second time I went here on Portsmouth Blvd to buy live worms and both times they were cold and mushy. The worms were dead. Does anyone recommend a place that the worms are definitely alive.
