“My first time at the Great Bridge location, my normal Taylors was out of what I needed. It doesn’t matter what location tho because the people are always super helpful and friendly.
I always get a hello, TY and have a nice day. ?”
“Took my kids here to get a Christmas three on my birthday and they had so much fun. If we lived closer I would continue taking my kids here for a lot of family outings.”
“This store always has what I am looking for even when I’m not looking for it. The staff always check and make sure you can find what you are searching for. Such a courteous staff. Store organized and appears pretty clean. I will always come back.”
“Just received 6 yards of mushroom compost mix. The product is great. A nice mix for our raised beds. The service was great and Aaron was extremely helpful, prompt in answering my online questions and polite. They will be my go to if I need another load”
8AM - 6PM
1764 S Military Hwy, Chesapeake“Great selection of non GMO plants in their nursery and very impressed with all their product offerings inside/outside the store...they even had landscape timbers!!”
“Staff was friendly and helpful. Got a really good deal on floor model washer and dryer but beware the clearance flyers put on them as to the item may not be eligible for the additional 20% off. Mine wasn't I was told but they still took it off after the MGR was called.”
“This is my favorite Home Depot!!! My husband and i are working on a project that required special sized bolts and BRUCE went out of his way to help us find what we needed! Top tier customer service!”
6AM - 8PM
2421 Old Taylor Rd, Chesapeake“My HVAC unit went out about two weeks ago, and I was in search of window/portable units until I could get someone out. Not only did they have the best priced units, they were available immediately for curbside pickup. The first 2 worked wonderful, until a few days later we started smelling something sweet and found out one of the Toshiba window units was leaking Freon. So, I went and returned it for a portable unit and it was a blessing in disguise because a pro associate approached me while shopping and asked how old my HVAC unit was. Talk about coincidence! Store associate Amber was absolutely wonderful. She was super friendly, helped me load the a/c in my trunk while conversing friendly, and then thanked me and shook my hand. I will most certainly be back to this store! This is the best customer service I've seen in a while. The only complaint I have is that when I went to return the unit leaking Freon, the woman at the customer service desk was on her phone and didn't realize I was standing there for a few minutes, then wasn't very friendly. Other than that, I had an extremely pleasant experience here!”
6AM - 10PM
1400 Tintern St, Chesapeake“This post is purely based off of Walter or John as his Home Depot smock said. No literally it said my name is Walter or John and when I asked about it he said it's either. I'll answer to both. My husband and I came in with a long list of needs and we really don't have a clue what we are doing with some of these projects. Walter/John was not phased at all and was more than willing to walk around with us and assist. He took his time and explained the different products and made us very comfortable with our purchases. He did all of this with a smile on his face and some funny jokes. Thanks Walter/John for making an experience I really wasn't looking forward to into a pleasant experience.”
6AM - 10PM
1400 Tintern St, Chesapeake“Me & hubby went here to get an Augger for a stopped up toilet. I am from IL and it seems the customer service in Home Depot is typically the same, which is not a good thing in my opinion. When entering the store, no one ever speaks or greets you. Also, as you walk through the store, the associates never ask "is there something that I can help you with"? It's like they are trained "if the customer doesn't say anything to you, then you don't say anything to them"! Like I previously mentioned, this appears to be a standard practice even back home. I gave it a rating of "4" because the product we needed was in stock and we used self check out, not because the customer service was great! Home Depot, you must do better NATIONWIDE!”
“If you're looking for a small business run by honest folks, this is the place. I see a lot of one star reviews because of "slow" service. But we all know the supply chain shortages are beyond anyone's control. They serviced and repaired our z turn with no issues, and we're super pleased with the DR Mower we purchased and had serviced.”
“This store always has what I am looking for even when I’m not looking for it. The staff always check and make sure you can find what you are searching for. Such a courteous staff. Store organized and appears pretty clean. I will always come back.”
“Absolutely beautiful garden center and nursery with a large variety of plants, trees etc. The staff is knowledgeable and super helpful which is great when trying to figure out what to plant. Local and family owned beats the big box stores. Definitely worth checking out.”