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October 2023 by Regina Taylor-Hines
I love this location, so close to me and the best customer service team EVER!I went in today flustered because of previous fraud activity via PayPal that NFCU helped me clear up quickly and succintly!!!Markus issued me a new card and set my new password on the spot. His sweet demeanor and professionalism calmed me down right away. Awesome Service with a smile.Thanks also to Christian, who helped me with the details of my initial fraud case last week. He was a consummate professional and made the bad guys go back into hiding.All in all, great service, great experience - the BEST BRANCH office! 30 years of membership and I am still getting new members to start accounts because of NFCUs excellence.
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July 2023 by Franshawn Barnes
This Branch is awesome! Stella was very knowledgeable and helped me today! I forgot the young lady that works in the front as well when you check in but she helped me as well. I explained what I needed and she knew exactly what to do! These are the type of people that are beneficial to the company. Very professional with awesome customer service! I’ll be using this Branch for all of my financial needs.
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March 2023 by HA QUAN
Good service! Excellent staffs: friendly, helpful and very polite and smile for welcoming!
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February 2023 by Sammy Evans
Waiting 30 mins for a pain check that is already approved just need it printed is not ok.
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February 2023 by Crystal Christenbery
Great branch, Tyler went above and beyond to help me.
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October 2022 by Dana Winkler
Very helpful knowledgeable personnel very little waiting
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September 2022 by Debbie Mccuiston
Always friendly and very helpful!!
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June 2022 by Cybel Robinson
I was there on May 26th and the first guy I met (Tyler) helped me with submit my check through the app! He was so friendly and had the sweetest country accent! 11/10 customer service!
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January 2022 by Crystal McCollum
Very friendly
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December 2021 by Trent L.
Before I begin let me start off by saying that this review is based solely on my opinion and my opinion alone so with that being said let's go!.I have been a member since who knows when,sorry it's been so long that I can't remember. But they have been a great credit union to me from day one. The have convenient locations everywhere I have been or visited so if you're not a member look into getting a membership for you and your family!.
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March 2021 by Samantha Aubry
Navy federal credit is the best bank ever
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March 2020 by Tammy Matthews
This is the best Navy federal around. They are very nice. They are very fast. They are helpful. They have many options for credit cards. This is the only location for me!
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February 2020 by Karina Marie
Went through the driveway to deposit money. Sent it up with my bank card. Teller came onto the camera and said the usually, asked how much I was depositing and I told her. She came back and verified the amount. Said she’s going to send it through the money machine and send my info down. Not even a minute later I had my bank card back and my deposit slip. I didn’t check it because I never had this problem before. About 40 mins later I check my bank account and it’s $100 short. I’m very good with money, I handle it for a living. So I drive up there and the lady is immediately offensive. “I told you it was $415” which she never did. IF she did count a different amount, she should of came back onto the camera and notified me, which they usually do. I feel like that should be protocol. I end up speaking to the assistant manager and she wasn’t much help either. She said they watched the video about 3 times. Said “there was two $50’s”, which there wasn’t. There was only one. Then said I could watch the video, then came back and said I couldn’t. She then followed up with saying the teller verified with me that it was $415, which she did not. I cannot afford to eat $100 and I don’t know how anyone could honestly. They were very rude and didn’t seem like they cared. I called the customer support number and they said they have to send it off for review. I will never come here again!! I don’t know why people just can’t own up to their mistakes! Considering I’ve been with them for about 6/7 years now, you would think they would show their long time partners more respect.
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September 2019 by Donald Rogers
Best branch in the area
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September 2019 by Rene
Also friendly and have speedy service!! I love coming to this branch!
