-
November 2023 by Denesha Daniels
Wonderful place to handle all of your financial needs. Very welcoming environment from the moment you step foot in the door. You’re greeted on a name basis, these ladies pay that much attention to who you are. Here you aren’t just a number like most places but you are somebody loved and appreciated. The staff at this location takes great pride in making sure all questions are answered and problems are resolved. Keep up the great work ladies.You’re Amazing!!!
-
November 2023 by Teira Williams
I recently spoke with a teller at this location by the name of Angela. As I have been considering changing financial institutions. She was very polite and was beyond informative.Not only did she give a wealth of information with a smile, she was patient and answered all of my questions.
-
November 2023 by Tristan Storm
Best credit union I’ve been to since 07’. Leann was very helpful on the phone with me and was also very patient. She properly guided me through my problems and took time and care to work through them with me. I couldn’t ask for a better experience when it comes to customer service. She deserves a raise!!!
-
November 2023 by Natalie Halstead
Leann provided wonderful teller service at my last visit. She assured me that my issues were taken care of and gave me step by step help. She made an effort to get to know me, which made my day.
-
November 2023 by Denise Holloway
Every time I am here it is always a wonderful experienceKeep up the good work
-
November 2023 by Maureen “Missy758” L
This is the most friendly credit union. I take my mom because she has had an account with this credit union for many, many years ! When I started helping her with her accounts we found this wonderful staff member Nicci. She is a breath of fresh air and was so helpful to my mom and myself. The other ladies who work there are also very nice and helpful. Nicci is an asset to your credit union! She is like family. It's so nice when I take my mom there as she has gotten friendly to them and loves to go there. Thank you Nicci !! Our branch is Cromwell Rd Norfolk, VA !
-
November 2023 by Stachia Roundtree
Great customer service and smiles when you walk through the door. I appreciate that they took the time to explain the answers to my questions. So glad I joined. Thank you Ja’Hyrah for your kind and pleasant attitude.
-
November 2023 by Emily Halstead
Angela is an amazing teller. She has a very cheerful spirit that would brighten up anyone’s day and she walked me thoroughly through my problem with patience.
-
November 2023 by Matthew Saldana
The tellers are very attentive and very polite they answer all of my questions and get me in and out with no problems. I recently was helped by breanna and she answered all my questions and made my day.
-
October 2023 by Nenneh Marshall
Keshia is always so professional, always keeps a smile on her face. Even though it is shared banking I feel a sense of belonging.
-
October 2023 by barbara mccane
Everyone here is super friendly and helpful.Its a pleasure to see their smiling faces. ☺️☺️ been a member for 32 years.Barbara McCane
-
September 2023 by Joseph K.
Worst bank I have dealt with. I have a new car loan with them. They processed my loan late. The processed my first payment incorrectly. Ms. Manely the Loan Officer is incompetent and has no customer service. Mr. Johnson the CFO and Ms. Stout do not return calls. I recommend steer clear of this bank.
-
September 2023 by Babydoll Smith
Omg!! Went inside for assistance the teller available.. rude. Verified why I was there sat for 30 minutes to be told by this lady that’s asking me questions from her office door did I have questions cause I could just apply online for a loan because she was too busy to help me . That she had other loans she was working on & just apply online . I’ve been through the dive through millions of times . Awesome customer service!!! But I’ve never been told I’m too busy to help u. Go online if it’s better . What in the hell! Ridiculous!! Doesn’t even deserve one star
-
December 2022 by Juan Perez
Worst service ever slow drive thru waited 45 min.
-
December 2022 by NEW BELLS ON THE BLOCK
Worst bank ever. I been with this company for 12 years had over 30k in the account at one time...never had over draft fees or nothing so now I owed them $63 they closed my account I called to pay the money they said I can pay but wnt have an check account for a year but can have a savings. Why would I want to sit my money there if this is how you treat customers, loyal customers at that.
