-
July 2023 by Quinton Davis
DON'T DO IT...this is not even the last place I would purchase anything from. Brought an engine from here, had it put in my truck and it never made it out of the shop. It was smoking like crazy when they started it and put a hole in the block. I paid $1588.00, got back $1325.00 and now I out over $1300.00 for installation and removal. Their warranty is a joke.
-
February 2023 by Pam M.
ZERO STARS.... NEVER BUY FROM THIS PLACE. These people are so rude on the phone. They have no patience. Also never buy the parts and labor warranty because they will find a reason not to accept the claim. All I can say is I hope this place gets what they deserve for taking my $2000 and not even trying to make the situation right.... . ... ZERO STARS!!!!
-
July 2022 by Mr. CP
Called to order a part from this Chesapeake company for my automotive shop in Richmond and was told I was out of their zone and he immediately hung up on me with out further explanation. I called back to ask what that meant and after 10 minutes on hold, I gave up. I live in Va Beach & work in Richmond. How is that out of your zone? Couldn't I pick it up and pay cash? I have used this company in different locations with out any problem but you can bet I'll never call a LKQ Keystone business again.
-
June 2022 by Derrick Demps
So today I’ve been placed on hold transfer out of state, then transferred to accounting. I work as a store manager at one of there National accounts and I can say after todays experience I will make sure my district manager and regional manager will hear about this experience.
-
May 2022 by Nathan Corbett
Chris is awesome! For some reason the lobby is still closed but he is easily reached by phone. I purchased two parts in the past 3 days and he has been very courteous and on time. Much cheaper than buying from a parts store! OEM part for a third of a remanufactured part WITH A 6 MONTH WARRANTY
-
May 2022 by Edward Donohue
Not nice on the phone. I'm always stuck on hold. The parts they sell me I always have to return. They say "No damage on the phone" and then I get doors and hoods and fenders riddled with dents, scrapes, even rust. Awful. When I call for a return, their parts take up space here for weeks
-
April 2022 by Steven Burns
I have been fixing cars for 40 years and they are on point fast service very friendly and they delivered what they said they would I am getting ready to purchase another engine from them I will not be using anybody else
-
March 2022 by Joanne Johnson-Shaw
I spent hours, no days looking for what I needed. Heard about LKQ. FAST, FRIENDLY. THOROUGH and the price was competitive!!
-
October 2021 by Alex Gillaspie
I showed up a little too soon to pick up an engine I ordered through eBay. It can be funny to just show up there, luckily I had been before a few years ago so I had an idea at least. I spoke with an older gentlemen and he had no idea about my eBay order.. but he was able to call Beth up front for me. Though I waited around a little while, Beth was extremely helpful and was able to "rush" the processing and I was able to leave with my engine the same day. They made me feel like they actually cared by saying things like "well the customer is here and waiting" Definitely important because I don't have many week days off to pick up but I learned my lesson if I would've just bought it there instead of eBay I wouldn't have had that problem
-
October 2021 by Ryan Williams
It is my new job. Today was my first day.
-
September 2021 by Jocelyn Leigh
I am extremely disappointed in the way LKQ conducts business. I left their facility in tears today due to their customer service after driving an hour to pick up a part I purchased over the phone and confirmed was in stock. This is the most unprofessional place I have ever dealt with. I was cussed out by a rep and then hung up on. Even after confirming my vehicle several times. They told me the part was available and confirmed their hours. Long story short, I never received my part and I have yet to receive my refund. please avoid this company for all business matters.
-
October 2020 by Trymayne Steward
Always get my engines and transmissions, fairly priced and good quality
-
July 2020 by Arsalan Ulhaq
Dont know why these clowns cant pick up the damn phone
-
July 2020 by chris morale
I can’t understand, how we still have people with no customer service skills at their businesses... I called LKQ several times For two days and someone finally, after holding for 20 minutes, picked up, said hello, herd what I had to say and hung up ? No feedback or anything, so my question is, would you have responded better if you knew I was white !!! I guess you guys pick and choose who deserves to be serviced....smh, terrible customer service..
-
September 2019 by Jay'sun Walker
Awesome place for parts
