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September 2024 by John W.
If I could, I'd rate in the negatives as far as I could. Getting punched in the face would have been more polite than the conversation I had with the owner. When my car was towed, I called them to get it back, but the owner just kept on insulting me over the phone for SOME reason, and when I said I just wanted to pay the fee so I could get my car back, he refused and hung up. He was MORE than difficult; he was trying to refuse to give me my car back. I eventually got my car back, but I overheard that his side of the story was that I WAS the one being difficult! HE insulted ME, HE refused to give back MY property, and yet I'M the difficult one? I only see two types of ratings here, 5 star and 1 star, so I can only imagine that the 5-star ratings are all fake or from people who dealt with employees only, not the owner. His business license needs to be revoked, because he's a pathetic manchild who gets his rocks off from being a douchebag to others, no different than a cop who abuses his authority.
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April 2024 by Jeff L.
Once Hickory Towing Tech Blue found me in a bank parking lot off Greenbrier Pkwy, he did an outstanding job getting my defunct buggy, parked bow in, out of a vertical space onto the flatbed rig, being concerned and considerate all the while not to block other bank patrons in their spaces any longer than necessary. He's an amiable, agile, strong young man who knows how to get a difficult job done in the minimal time required. Truly a great value for what needed to be done. Thank you, Blue!
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April 2024 by Sean Thorwart
Driver was a rock star. We hit every snag possible and he stayed cool calm and collective. It was a headache double tow that was in a tight parking lot with a long ride to sunbury nc. Thanks team your the best
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April 2024 by April Hall
I hate to leave an unfavorable review for Hickory Towing because I’ve utilized their services in the past and they were just 5 stars at the time. Unfortunately this experience was different. To begin, I parked in the wrong spot at my apartment complex (imagine that but I digress) and I was towed by Hickory Towing. I take full responsibility for parking in the wrong spot, that was an unwise decision on my end. However, I was under the impression because the tow was at 5:30am, this was considered to be “during the day” so I thought the tow would be $150. However they classified 5:30am as “night” and the tow was $195. Now the sign states $150 Day/$175 night MINIMUM so the bare minimum price would have been $175 (since they classify 5:30am as at night). Either way I retrieved the car 2 hours later of it getting to Hickory Towing’s lot. I strongly feel as if they could have charged me $175 but again I digress. The worker actually stated that the city sets the rates and the city tacked on an extra $20 in fees recently. Anywho, I ended up giving the worker $200 in cash (because it was cash only) and I even allowed him to keepthe change ($5), simply because he said he didn’t have “change to give” me back. Not a problem! Mind you I didn’t receive a receipt or anything. The worker merely took a picture of my license and told me to have a nice day. Fast forward and as I am driving away I hear a strange noise under the underbody of my vehicle. So of course I call Hickory Towing to let them know something was wrong with my car. They told me to bring it back to their lot so their mechanic could look at it. Their mechanic was actually the same worker that I gave the $200 to for the cost of the tow (which was $195). The mechanic fixed the issue but claimed that the “heat shield/under tray” must have already been “slightly damaged” prior to him towing it. Personally, I strongly believe that there was no prior damage, and that this was a result of a poor hook and pull. Nonetheless, I was not given anything for the inconvenience, but he did fix the issue for no additional fee. Which to me was well warranted because they caused the damage to the vehicle. Nonetheless, I feel as if I should have asked for their insurance information and really pressed such an unjust issue but I chose not to. I merely want people to use precaution when dealing with this company. This was so distressing, I wouldn’t want any car owner to experience what I experienced this morning. One worker that arrived towards the end of the ordeal stated that he “owed me coffee next time”. A monetary amount for my inconvenience would have been nice because me driving even that short distance with that metal under tray hanging could have resulted in an atrocious situation.
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March 2024 by Mary Patterson
The BEST
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March 2024 by Googles Googles
Towed my car even though I have a sticker from my complex.tried to get them to speak to my complex to verify my license plate and they ignored me They were very rude and unprofessional to my daughter and I. She left crying they are very racist people
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March 2024 by Keya Gibbs
Stole out my car then towed it with a parking pass
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March 2024 by Brenda & Brian Brazzle
Car needed an unexpected tow out on 168 EXPRESSWAY during high traffic volume. Called Hickory Towing - received immediate help. The service provider (Joe) took the lead at my MOST STRESED time. Ensured my safety, my car, and tow needs were handled professionally. Offered me to sit in the truck until my hubby picked me up or would take me with vehicle to maintenance service provider. They definitely made a bad afternoon much better. Thanks, service provider - Joe. Definitely 5 ? for company and 5 ? for Joe! They are now in my phone as "just in case."
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February 2024 by Janet M.
My vehicle was towed from this company, this is by far the worst towing company I have EVER HAD to deal with trying to get my car back. I called their phone number to get information on how I could retrieve my vehicle, the man that answered has the most rude and arrogant way of speaking to people. He told me Saturday's they only release cars from 11am-3pm and call when you are there so we can send someone to meet you there. I called at 11:01 am was told 30-45 minutes MAYBE again with the nastiest attitude. Needless to say I was there until 12:55pm until someone decided to show up, I had to call 6 times during that time to see if they were getting closer and all i was being told was 5 minutes, 15 minute and someone should be there any moment now... yeah 2 hours later someone shows up. If you ever have to your vehicle back from their impound, good luck!! They are the worst if I could give 0 stars I would!!!
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February 2024 by Dj Mccormick
They've helped me 3 times now and we're very quick to respond
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February 2024 by Rob Spurlock
Back on December 30, 2023 I was involved in an accident with my 1968 Camaro. A guy made an illegal U turn and struck my car on the right front side leaving my car un drivable. My wife contacted Hickory Towing and told them the situation, Hickory dispatched a flatbed and it arrived within 15 minutes. The young man who was operating the truck was very kind and professional as he saw that I was already highly stressed. The right front fender was buried into the tire preventing it from moving/ or turning. The operator asked if it would be okay to pry the fender out just enough so the car could roll and I said yes. Despite my car being badly damaged already, the young man very carefully used the winch on the truck and was able to pull it out. I cannot begin to tell you how much I appreciated his handling of the situation and his skills in not damaging anything else. He got the car loaded and placed it perfectly in my driveway. I applaud Hickory Towing for their professionalism. I would highly recommend them to anyone. ????
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February 2024 by Louvenia Davis Taylor
They were quick to come out and quick to tow. I would have been glad if they were the ones that could have fixed my car.
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January 2024 by Brenda
Great community service! Prompt, helpful and polite! I didn’t need a tow after all and he didn’t charge me to come out and get my car off the stupid concrete thing in the parking lot.
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January 2024 by Kathleen Kniffin
My family ended up in a ditch with there camper on north west annex, glad that Hickory towing was able to rescue them, very expensive but they are safe and we are very gratefull.
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December 2023 by Laurie Metzger
Super helpful staff although my friend's car had been towed to auction 30 minutes before we arrived.
