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August 2024 by Bryant Long
Couldn't be happier with my experience with everyone there... They had me in and out quickly with the inspection on my Ducati...
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July 2024 by Rosalind Floyd
I recently had the pleasure of getting a Virginia state inspection done at Great Bridge Service Center (recently transferred title and registration to VA from MD), and I must say it was a stellar experience from start to finish! I was in out and in less than 30 minutes. They were able to accommodate me at a moments notice, no one else would.
From the moment I walked in, I was greeted warmly by ALL the staff. Tom Selleck, I mean Mr. Dave, the owner, was incredibly welcoming and made me feel right at home. His commitment to customer satisfaction is evident in every aspect of the business.
A special shoutout to Chris and Herb, and Mr. Dave's daughter (so sorry her name escapes me) who handled my inspection with utmost professionalism and care. Chris was thorough and took the time to explain each step of the inspection process, ensuring I understood what was being checked and why. Herb's attention to detail was impressive, and he went above and beyond to ensure my vehicle met all safety standards, and in timely manner.
The entire process was smooth, efficient, and left me feeling confident about the safety and condition of my car. The team at Great Bridge Service Center truly sets the bar high for quality service and customer care. I highly recommend them for all your automotive needs! I encountered a few customers during my experience and they seemed more like family, what a wonderful business!
And after this uber awesome experience, I will no longer have my car serviced at the dealership (Lexus), I trust them and as of this review, my son has had his truck serviced here and is completely satisfied.
Thank you, Mr. Dave, Chris, and Herb, and daughter for providing such an outstanding service experience. I'll definitely be returning for all my future automotive needs! They even have deals on gas!!!!!!!!!!!!!!!!!!!!!
PS: It was so refreshing to leave with a hug rather than a handshake. Please give Great Bridge Service Center a visit, you won't be disappointed, family owned and operated, it's what the world needs!!!!!!!!!!!!!!!!
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June 2024 by Tracy Reaves
Just Fabulous ! Nicest staff , informative & quick & bonus I got to hang with Lilly :) Highly Recommend these folks!?
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May 2024 by Tim Cumby
Called at 0850 this morning about a nail in my tire. They were able to work me in by 1000. Gene (name?) the technician discovered that the nail had not pierced the tire. He made sure there was no leak, put the tire back on and completed the work. He then said there was no charge! Wow, how refreshing.
These folks have been servicing Great Bridge for years. They are local, and IMO great to deal with! Highly recommended for great customer service!
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April 2024 by Doug Price
Amazing fast service! Took my car in to have tires mounted and rotated first thing this morning. Even though they didnt have their "tire guy" in yet, they managed to get my work done and have me out within 30 minutes. Incredible. Thank you GB Service Center!
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January 2024 by cchhaarrlie7
Stopped in to ask a couple questions about state inspections and they were able to squeeze me into the schedule last minute. Jake was quick, informative and easy to work with. The whole experience was great including the ladies behind the desk. I highly recommend coming here.
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October 2023 by Esther Colbert
Always top notch service, professionalism and communication. I feel valued and respected here, and am so thankful for their approach and competency.Services: Transmission
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September 2023 by Nan Jensen
One word awesome
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September 2023 by Darin Fitzgerald
Service is great! People are friendly! Pricing is fair!
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August 2023 by Katey L.
I made a mistake in the drop off time for my state inspection but they were able to fit me in. Everyone was very understanding and helpful. This is my first visit but won't be my last.
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August 2023 by Eric Oravits
Amazing customer service. Will recommend to everyone and always return for service and inspections.
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June 2023 by Alex White
I have had nothing but positive experiences here. I've been bringing my cars here for four years. I would probably still consider bringing my vehicles here if I lived an hour away. The mechanics are honest craftsmen and the customer service staff is courteous and professional.
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May 2023 by Shannon Wirth
This is the only place I will ever take a vehicle in the future. Honest trustworthy and fair. I really appreciate you guys.Services: Engine repair
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April 2023 by Chris Kao
Brought my car in for a safety inspection. I check over my cars before I take them in. I picked up my car with a bent wiper arm, 2 month wiper blade rubbers ripped end to end, loose wiper arm assembly, and what turned out to be new scratches on my windshield. The staff there vehemently denied any responsibility. A brunette woman stormed off on me when I asked further questions about the new windshield damage. Curious thing was my wiper arm was out of position with the nut loose, the front desk employee admitted to taking off one of my windshield cowling pieces without off without snapping it back. If no foul play, why would you take off my cowling? I highly doubt my seasoned mechanic left the wiper arm nut loose causing wiper misalignment.Apparently after 'discovering' my wipers collided, they thought it was a good idea to put on a new blade and run them again. The new blade flew off and the new windshield scratches were parallel to the wiper blade tracking. My windshield wiper repair shop confirmed the scratches likely came from the wiper flying off. The responsibility should be on this shop since the damage from wiper flying off was from them installing a new wiper blade without my permission and running the unaligned wipers again for whatever reason (they could not give me a reason why they did this). Wiper blades don't just 'fly off' unless it was not installed correctly.Fortunately the windshield damage was only surface level, however had it been an actual crack they still would not hold themselves accountable. The female manager there refused to let me see any footage.Lesson learned. Take pictures of your car before dropping it off. If any damage occurs do not leave until you get a VA State police to come write a written report and provide an independent assessment (the front desk did not offer this option to me). That may be the only way you as a customer can view the footage.Added one star for the owner Dave taking the time to patiently hear me out, replacing one wiper blade, and finishing out the inspection promptly. However, he was not on site the day any of this happened to have the whole picture, and in the end still deflected any responsibility.
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April 2023 by Charles Caldwell
***BUYER BEWAR!!! If you like wasting your valuable time (not getting any of that back) and gas/money then by all means patronize this place.***Called before lunch 1/16/2022 to see when next available appointment for state vehicle inspection was. Employee says she had a cancellation and to bring car in ASAP and car would done before 5 today. I get there in under 45 minutes from phone call to drop off car, check in, provide contact info, etc. No indication from employee that there will be anything other than what was discussed.Fast forward to 4:00. I call them just in case I gave them the wrong number (recently moved here with new number). Male employee says they have the right number - no indication anything abnormal is going on.4:30PM, no call yet so wife and I head up to the store. Its roughly 5:15PM. Car is where I left it. The lady inside says the inspector is gone and "must not have gotten to it, guess he will get to it tomorrow". I tell her the story leading up to now and ask for my key fob. The clipboard with key fob s in the inspection bay. She then tells me that she wasn't here at 4pm when I called" (also known as "Not my fault").I really wanted to give my business to the smaller, local establishment but this place just permanently lost a customer.
