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February 2024 by Aaron B.
I've had good experiences here in the past. Visited in February 2024 for wheel alignment and a safety check. They left my hood unlatched, which I noticed driving down I64. This safety issue is disconcerting. They also checked my air filter and didn't close the air filter case back up.
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January 2024 by Crystal Hardy
Eric was WONDERFUL over the phone when I called to schedule an appointment for me and my son. Once we got there the whole crew was TOTALLY AWESOME, even the mechanics. I have been going to this Firestone for years, I love the lifetime wheel alignment and tire rotation, no dealership can beat their price and I tell them. Love this specific location. They totally ROCK and they are honest not trying to cost you unnecessary money.
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January 2024 by Rosalyn Price
Pleasant mechanics and great service and price was in an acceptable range.
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January 2024 by B. G. R.
Always professional and willing to fit me in for an emergency repair (no appointment). I called another location and they were not accommodating, but this location always makes time for me which is why I continue to be a loyal customer. Thank you!
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January 2024 by Shaquil Washington
Steve and Brandon took me in for aast minute tire replacement. They were very professional and delivered 6 star customer service sadly google only lets me put 5 stars!
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December 2023 by David Roderiques
Replaced tire sooner than promised
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December 2023 by Leslie P.
No stars. My daughter took her car in for state inspection. They recommended front end alignment which she did. They gave her printout from the alignment. She told me (her mother) about it and I contacted our cousin (a mechanic) who just did an alignment on her car 3 months ago and showed him the alignment report. He informed us that we were ripped off. The alignment report was falsified/grossly incorrect. Spoke to 1 of the managers who was rude and condescending. Went up there and other manager refunded money saying mechanic had "dropped" the head that is used. Huh?! Without correcting the mistake he made, just went ahead and took her money?! Yeah right, they were caught cheating her to scam additional money, bogus work to make money. Got her money back but no apologies. Luckily I had my cousin take a look. I wonder how many people they have pulled this scam in BEWARE!
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November 2023 by Demond Harris
Very good service and also very helpful
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November 2023 by Michael Guthrie
Starting to use Firestone because the independent service station owner I've used for 25 years was pretty rude to me. Snarky.Took car to Firestone for inspection at 7 am...no appointment. Car was ready in less than 2 hours.
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October 2023 by Rebecca Detmer
We received a friendly greeting. After our car was checked out, we received printed estimates for the work needed. We will schedule the work in the near future.
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July 2023 by Tom and Heather Bonner
Professional staff and were willing to help us replace a tire late in the day when we needed it!
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July 2023 by Catherine Reyes
Took us last minute on our trip back to NY, also let us wait inside with our two dogs, very accommodating!
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June 2023 by Barb Kmiec
New to the state of Virginia and used this location for the first time for state inspection on our vehicle. Employee was very nice and courteous. Pleased with work performed, and done in a very timely manner. Will definitely use this location again.
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May 2023 by Richard DeJesus
The team did a great job getting my truck back on the road. I really appreciated them taking the time to use their expertise and do an excellent job.
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April 2023 by Peter Shaw
On store website states store open until 7:00 PM. Several times stoped by or called around 6:30 PM, and the store was closed. Why post a closing time different from when they actually close?