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November 2024 by Amy Waddill
I appreciate the ease of scheduling online, and the friendly service. My oil change was done well and quickly.
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November 2024 by Chervonne Rogers
Melissa and the rest of the team at Firestone were absolutely amazing as they are every time I schedule maintenance at this location. You can tell that this is not just a job for them, they actually care about the customers.
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November 2024 by Michael Bain
I took my truck for a state inspection and was later called to inform me it passed. However, I received a long list of recommended services totaling nearly $3,200, which they offered to complete. I was aware of the worn tire issue ($2,600, their estimated cost for tire replacement), but the other items—from fluid exchanges to the engine air filter ($600) were serviced just two weeks ago. It was clear they didn’t physically check these items and instead assumed I would have these services done again without verifying.
When I returned to pick up my truck, I brought this up at the front counter; the staff member mentioned that they probably only based their recommendations on the mileage. That’s both lazy and unprofessional. This is why people often distrust certain service stations. At the place where I get my truck serviced, they provide recommendations based on actual pictures and allow me to make the final decision.
Recently, I dropped off another vehicle for a state inspection the night before, hoping to have it back by 1 PM the next day. However, the vehicle wasn't completed until 6 PM. The excuse given was that they only had one state inspector working on Mondays. Since the vehicle ahead of mine required extensive repairs, they couldn't inspect mine until that vehicle was finished. It seems the state inspector also has mechanic duties and couldn't break away.
On the other hand, I was satisfied with the return time for my truck. As a suggestion for state inspections, I recommend having more inspectors available during the last week of each month
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November 2024 by Ben Fitz-Randolph
Did a walk in at noon. I asked multiple times are yall sure your not too busy right now? Was told they were pretty much dead and I could get right in. We'll I agreed to my $1300 in tires and after 2 hrs of waiting my truck just went inside. So much for being dead. The banner that says but 3 tires get 1 free is BS. if you have the Firestone credit card you can get $160 off but my tires cost 220 each so that banner is a gimmick to get you inside and apply for credit card. Wish I would have booked appt elsewhere. No telling how long I'll be here since it's DEAD haha
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October 2024 by David Brown
Great staff and honest service
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October 2024 by Shane Stephenson
Excellent customer service that goes above and beyond to assist.
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October 2024 by Larry Cook
Was able to get in and out same day and the appt was handled very fast. Much appreciated
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October 2024 by Patrick Morrissey
They take great care of all my vehicles.
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October 2024 by Theresa Lynch
This morning, I found that my tire was in really bad shape. I needed to have the spare put on, because I didn’t think I could afford a new tire. I walked in and was greeted right away. They had a tire that was affordable and they had me back on the road in about 20 minutes. Brandon was fantastic and accommodating! I appreciate the amazing service that I was given, and I highly recommend them for anything!
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September 2024 by Casandra Patterson
Service was unexpectedly needed on my vehicle tires and Firestone made a difficult situation very easy. I am grateful for their attitude and understanding to the situation I was in and their extreme willingness to help me out and make sure my vehicle was safe to drive. Awesome store, awesome personnel, amazing service. I will be using them for any tire related services I need in the future.
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September 2024 by John Addaman
I was extremely satisfied what how fast I was able to get my vehicle serviced. I called up around noon timeframe, expecting to have to make a reservation, but I was told to bring it in and they'll get it done. Once I dropped it off, it was around three hours later when I was called and told my car was ready for pickup. What I also appreciate was the price was exactly as quoted, and, a military discount was available. Thank you!!!
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August 2024 by S George
I had a few issues with my 15 year old vehicle requiring a bit of work, and they got it in there, and out same day. They were upfront with my expected bill. Truck is good to go so far.
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August 2024 by Marie B
Beware of this shop! Read the 1 star reviews. This shop does not honor the appointment times they set. I had an appointment made and when I arrived I was told to wait and that my appointment may not be honored. Over an hour later I was still waiting. I had to ask if my appointment time was going to be honored, I was told no because no tech wanted to touch the ticket. How unprofessional to just be sitting around rather than doing your job! Apparently this shop likes to keep vehicles for long periods of time so that they can up charge the customers. Save yourself time and money and look elsewhere.
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August 2024 by Bob Mcbobson
Joke of a shop. Always running late, always understaffed, only thing they're experts in is giving excuses.
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August 2024 by James West
They were very efficient, helpful, and friendly. Their work was spot on and they kept my vehicle clean.I've been a customer of Firestone for many years, I've never had an issue with this location since they opened. They've always been open and honest, not to mention friendly and helpful.