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August 2023 by Timberly Mcferrin
I want to say Jacob is awesome he always is nice to me he helps out and makes sure nobody leaves without a car thanks jacob
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June 2023 by Brooke G.
I don't know if they don't care, if they're incompetent, or if they don't care that they're incompetent. I have never had more infuriating experiences with any company - ever. I made 2 reservations, both weeks in advance. The location called me the day before my 1st one and left a voicemail that they were calling to confirm. Not "there may be an issue, please give us a call," not "we need to review some details of your reservation," or anything else that might imbue a sense of urgency. Still, i called the number the employee left in the voicemail. It rang and rang and eventually went to the corporate-level automated phone system. I got a very nice customer service representative on the phone and told her i was returning a call to confirm my reservation. All seemed well. l arrived for the first reservation, a few min before the appt time. I was told that there were no cars. Wait, what? The employee went on to say, "well, I did try to call you," oh, no no no no no. You left me a vm to CONFIRM. And oh, yeah - I CALLED BACK. Oh, he went on, that "level" of the company can't see our system or inventory. Ah, I see. Then why didn't you tel me in your voicemail that I needed to speak with you directly? And don't move the goalposts - you had a reservation on record so it's on YOU to get the cars; it's not on me to confirm and double check and decipher the hidden meaning of a voicemail that says "we're calling to confirm your reservation." Of course this begs the question: what's the point of a reservation?? So I asked about cars at other locations. He had to call each one individually - apparently, there is no online system that includes all branches? Or he was giving me a line to explain why they weren't prepared with cars. Hard to tell. My husband and I ended up driving ourselves to another location to pick up a car. Insult to injury: we were told it was no problem to return the car to our original location. I handed the keys to the same employee I had been dealing with. The extra $300 deposit that i was told would "disappear" once i returned the car was STILL charged to my card after a week. I called to ask what was going on and was told that the rental hadn't been closed out because I "returned it to the wrong location." Um ... I returned it TO THE EMPLOYEE WHO SENT ME TO THE OTHER LOCATION AND TO WHOM I LITERALLY HANDED THE KEYS. I suppose it's on me that I didn't cancel the 2nd rental, but I actually talked to the employee about my upcoming rental and asked how we would make sure the same thing didn't happen. I also spoke to him directly this time on the day before my reservation - except I said I wanted to change to an earlier time. Summarizing: changing the time made NO difference. Evidently, appointment times and reservations are arbitrary. There were no cars until nearly 3 pm - AGAIN at a different location! Either Enterprise has the absolute worst inventory system, leaving its employees to resort to frantic texting, calling, and emailing, or the Cedar Road, Chesapeake location is legitimately a dumpster fire of an operation. I suspect both. Which is why I will NEVER rent from them again.
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June 2023 by aubrey newton
The guy that work the front desk in the Cedar Rd branch was Awesome!!!
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February 2023 by Gail Thompson
Very friendly. Really liked the Malibu they chose for me to drive. The staff was great to contact me when anything changed on the rental with insurance company and that was very helpful.
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November 2022 by Brandon Griffin sr.
Awesome experience, friendly service Morgan the manager was awesome and always helpful
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July 2022 by Terri B Brown
Greetings...This is absolutely a false statement and should be taken off of the internet. I received the WORST and most UNPROFESSIONAL service at your 1495 S. Military Highway location and it left me stranded at work without a car. When arriving at this location, there were wall to wall people. I checked in and was told to have a seat. After listening to customers argue back and forth about their rentals about 15 minutes, an announcement was made that three of your locations were out of cars. We were told we would be dropped off our destination and a car would be brought to us by the end of the day (before 5 p.m.) I was hustled into a van with another couple and we headed to Suffolk to drop them off and then l was taken to work and once again assured I would be taken care of. Throughout the day, l waited for my car to arrive as promised. At 4:45 p.m l started calling the location and no one answered. By 5 o'clock l called a different location and was told there was nothing that they could do. They gave me a 800 CAR RENT number and told me they could help. I ended up talking to Jesse, Shelly, and Ingrid and was told by each at some point to get a Uber and call back the next day. I was met with no sympathy, empathy, or compassion. I was told, however, this happens all the time during your "peak seasons." After going back and forth for an hour and 45 minutes, l was still stuck at work and without transportation. The fact that no one cared that l was not only stranded at work, but did not have a car in the event of an emergency, is unprofessional and downright an embarrassing to your billion dollar business. After every call, l was given a survey to rate your customer service from 1 to 5. I wish l could have given you a zero or negative number. It was not my responsibility to hunt down a ride because of your inability to run your organization to meet the needs of your customers. You not only embarrassed your company, but you embarrassed Geico because they were left trying to fix your mess. At the moment, l do not have a ride to work and l should not have to pay for an Uber because of your failure to provide quality customer service to your paying customers. I promise this is not over. I will take it to the highest person in your hierarchy to make certain it never happens to anyone else. If the news will share my story, l will be happy to let them. Checks and balances are put in place for a reason and overbooking your rentals to make money should be a crime. I will never rent a car with Enterprise again and l will be happy to share my experience with family, friends, business colleagues, and all social media platforms possible. Again, you don't care about your customers and please stop your false advertising. Leaving customers stranded and telling them to just get a Uber is not a way to conduct business and should never be a standard business practice for your brand or the face of Enterprise.
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April 2022 by Louis Matamoros
Very polite, professional.....more than I expected to pay but everything seems to be going up these days
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April 2022 by Keith S.
Arrived shortly after 2:00 to pick up rental car (reservation made weeks in advance and confirmed the day before for pickup at 2:00) - no one was in the office and car key safe appeared open/ajar. After a few minutes two other customers came in - after sitting for about 10 minutes an attendant came in and assisted a customer who arrived before my wife and I - he was dropping off a car so she went outside with the customer to check out the car he was returning. Approximately 5 mins later she came back in the office and started to help us out - after collecting our information she informed us that the car we had reserved was on at this location and that they sent someone to go pick it up. I then asked her how long it would be and she said about 10 minutes. We sat down to wait - the attendant left the office without telling anyone in the waiting area what was going on. After waiting about 15 minutes with no one in the office I went outside to see if I look locate her or anyone else - I around the side of the building and did not see her. After about 10 minutes she came back into the office and assisted another couple with a rental and went outside. About 10 minutes later she came back in and told us our car was ready - we went outside to inspect the car - it was recently quickly washed (not dried off) with a few dings identified (not really a big deal). The checkout process went fairly quickly and she did walk me through the checkout. However, made no offer to show us the interior of the car or any particular features (not a big deal), but she made no apologies for the time it took or for making us having to wait an hour to get the vehicle. Bottom line - service is very slow and poor. I chose this Enterprise office because of its proximity to our residence and past experiences (positive, although over 1 1/2 years ago). Not sure I will use this office or Enterprise again.
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March 2022 by Derek D.
First and foremost @( 1245 Cedar Rd Unit M Chesapeake VA) I want to say Thank You to the Branch Manager who made my brief trip a pleasant once being it was my first time in the state of VA. There must have been a game event ( March Madness) because no cars were available. For 2 days I remained in VA with the hope of getting a rental. Branch Manger tried everything in her power to ensure that an opportunity would present itself. Finally, my wish was granted and I was on my way. I would say this office went out of its way to ensure customer was comfortable, answered all my questions about Chesapeake, Local restaurants, the business of Enterprise , the weather and invited me back again if i ever needed car rental services. I use all varieties of car rentals in my business. But I have found a soft spot for the Chesapeake VA branch. You made my stay a pleasant one. Enterprise in Chesapeake is my favorite place of business when it come to renting quality cars, engaging with quality personnel that makes you feel like family.. Thanks Branch Manager Cassity. Definitely 5 STARS !!! I would recommend this Enterprise location to anyone looking for an easy car rental experience. A+++ Mr. Derek
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February 2022 by Douglas Boyd
Great service, staff was great except I didn't get my military retiree discount.
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January 2022 by Bev W.
This enterprise the worst of them all. I rented a car online and called the day it was to be picked up and the young girl said we can't have a car ready until after noon not ten like I needed and that size of car won't be available and I had to rent a mini van and pay the difference. They couldn't pick me up for hours and when I did they were upset I had to drop it off at a second location so they charged a drop off fee of 100.00 PLUS a 150$.00 cleaning fee even though it was clean when I turned it in. STAY away from them. I didn't get a copy of the agreement that day nor in my email to this day and I was charged 341.00 for one day rental plus a drop off fee. They are crooks!!
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January 2022 by Blake H.
All there vehicles an so trashy I Will never use them again! STAY AWAY!!! Unless you want to have a bad day.
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September 2021 by Mahari Grant
Shout out to the manager, Christian, who helped out given a tough situation on my part, and with the rental car shortage currently happening. Personally, this location will be my first choice when I'll require rental car services again.
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August 2021 by Sue R.
I rented a car a large SUV like a expedition from enterprise on Cedar Road the day of I was told oh we don't have any large SUVs but I can give you a Chevy equinox that seats five when you have seven people going somewhere and you're expecting an eight seater five seater doesn't work so now we have to take two vehicles our own vehicle which we didn't want to drive and this piece of crap that smells like smoke and weed it was not clean I'm VERY VERY DISAPPOINTED IVE HAD TERRIBLE SERVICE AT THIS Particular enterprise the other Enterprise Places I've used like Military Hwy or Va.Beach Never had a Problem Thank God I don't have to use this one EVERY AGAIN
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June 2021 by Orf M.
It is so nice to hear a smile when someone answers the phone. I was impressed. No apathy. Nobody more interested in their smart phone. Polite well-groomed employees that worked hard to help me understand my options to make the best decision for myself. I will go back, and I will continue to send people to them. What a pleasure it was to do business with people who value my business.
