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December 2023 by John W.
They did fabulous by me. Ordered tires delivered through TireRack. They met their schedule by appt, did quality work, and were courteous. I have no complaints.
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November 2023 by Alexis
I love these guys! For some reason my tires always pick up nails on the road and they always are sure to help me out! Everyone provides outstanding customer service. I have always been treated with kindness and never had an issue here. They also explain everything to me throughly. I appreciate that.
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November 2023 by Pro Truck Driver
I bought 4 new tires from Discount Tire on Battlefield Blvd. I had a 10 am appointment to put the new tires on my SUV. I arrived early at 8:30 am and the job was complete by 9 am. Fast friendly professional service. Jason was the salesman and he was very professional, answered all my questions. He did my Military Discount while I was there and I didn't have to do it online. I am very satisfied with the service.
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November 2023 by Tony Teel, Jr
I had the worst experience. I had a 9:45am appointment, and waited hours and my vehicle still hadn’t been seen yet, I was told by Carlos that my vehicle was getting ready to be seen and a hour and some change went past and my car still was not in the bay. I checked in when I got there and still had to wait 45 mins for an employee to even recognize me walking into the building. The quality of customer service I received today was horrible. People who came in after me with later appointments were taken care of and serviced while I was looked over. I tether take my vehicle somewhere else now even if I have to pay. It was the worst’s
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November 2023 by Erinn Flanagan
These three men were absolutely incredible. The three I’m referring to is Carlos, Sean, and carter.Carlos had the patience to deal with me trying to figure out the proper tires for my husband corvette for the winter race circuit. We went back and fourth for about a week but ultimately decided on a tire. He originally gave us about a 7-10 day ship time, but called us day 2 of waiting and said they arrived. We scheduled an appointment for the next day to get them mounted.When it came to actually getting there, I raised concerns about our rims and we got the two best guys in the shop in my honest opinion. Sean and carter went above and beyond to take extra care of our rims. They mounted the first set pretty quickly and painlessly- probably around 1.5 hours. The stock rims took a little longer (3.5 hours roughly) but that was due to the tires. It was not their fault it took so long; These rims are know for being a royal pain in the butt. We could see they were getting frustrated, however they kept a good attitude about the whole thing and the amount of time it took to get the corvette out of the bay. I much rather have them take their time to get it right vs have them rush! We are not the normal person for buying tires, as we buy 8-12 race tires at a time for the car and then have them mounted all the same day on different rims., so it does take a little longer then what most people would consider appropriate wait time, but they were very very fast given the sheer amount of tires & mounting all of them &removing all the old tires as well. I can’t talk anymore highly of the level of care Sean & carter took for protecting our rims and making sure they told us every little detail about the tires & balance due to what level of racing the car does. 10/10 recommendation for these three & definitely worth the wait!
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November 2023 by Glenn Hinton
I had an appointment for tire rotation and balance. They also fixed, no charge, a tire that was losing air. The only thing I noticed after I left was a valve stem cap was not replaced.Overall, I'm pleased with the service.
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November 2023 by Sydney Riojas
I usually ask my husband to do anything related to my car since I hate dealing with it but I took it myself and was treated so well by the staff. Super respectful and knowledgeable. Was in and out and got exactly what I needed. Really great service.
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October 2023 by Bridgette S.
The staff was AMAZING. A great team full of young energetic individuals. They answered all my questions and had me in and out with 4 new tires. It's a very comfortable and welcoming atmosphere. I definitely would recommend. They help find you the best deals unlike most car places who see a "silly young girl" walk in and try to take advantage of your wallet. Even Honda was impressed on how fast I came back to them to get reinspected. But just like any place still be respectful and patient so the team can work with you to their best ability!
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October 2023 by J Morgan
Great ?? atmosphere, outstanding customer service, and phenomenal teamwork in the bay area ?? Discount Tire.???
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October 2023 by Marissa McKenney
I can’t recommend Discount Tire enough! Austin was so friendly and helpful! Regrettably, we had had a flat tire and had gone to a local competitor the day before. We will be going here from now on! We need new tires for another one of our cars soon and we will definitely be returning! Thank you for the excellent customer service and the fast turn around time!
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September 2023 by Derrick J.
Great job , love the new tires. Will recommend discount tires to everyone. Great value.
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August 2023 by Lea F.
After having a terrible experience with Discount Tire at the Janaf in Norfolk,Va location, I called here to get some clarifications on a few things that Janaf had told me. DT in Janaf literally belittled me, talked to me like i wasn't even a human being, let alone proudly gave me a refund after the associate couldn't properly explain their policy to me. I ended up breaking down into tears because of how poorly Janaf Discount Tires treated me. I reached out to this location & Carlos and team was nothing short of AMAZING !!! He showed me patience, respect, & professionalism!! He took care of my problem at hand with NO questions asked !!!! Out of all Discount tires i would say this one is the best!!! Not stopping at Carlos, their team has always provided me with nothing but respect. They care about the customers feelings!! They will get you taken care of!
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August 2023 by Dylan ward
i have gone to discount tire two times and the first time i went in with my $2000 aftermarket white wheels and they messed them up very badly, it looked like someone had dropped, dragged, pried on them, they filed a claim and the claim department sucked and said that if” i didn’t have video proof of them damaging my wheels then they couldn’t do anything for me”. I went back today to give them a second chance on my other vehicle and they told me that my vehicle would be done in an hour and a half to change two tires on my truck. I called them back 2 hours later and they said it would be another 45 minutes. I showed up 45 minutes later and they still hadn’t started on it. Also both times i went they took my shiny metal valve caps and replaced them with black plastic ones.
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August 2023 by Alex G
I was a little skeptical at first, but man, these guys were amazing! Joe got us checked in and taken care of super quick! They got us a new wheel and four new tires all put on in less than an hour. The waiting room even had outlets for us to charge our phones and free bottled water! I will be recommending these guys and singing their praises! Definitely coming back for all our future tire needs!
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June 2023 by izonmee
I have purchased 2 sets of tires, had another set that I purchased elsewhere mounted and balanced, and had 2 flat tires repaired. I can not say enough good things about this business. Always very professional and courteous. That is very rare these days and thier service was so outstanding that I had to take the time to give them a positive review. Thank you for the great service. I have dealt with a different service advisor each time (ie. Joe, Dave, Israel, etc....) and the quality of service is the same regardless of the person. I will not go anywhere else....especially when they will meet or beat any other places prices.
