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“All associates at NavyFederal are committed to extraordinary customer service, and it is worth your time to park and go inside to get the full NFCU vibe.
Also, the teller pods are the coolest thing ever. Instead of a wall with associates behind, they have an open service area with each teller working from behind a pod.
Your transaction therefore appears to be the most important item the associate is working on all day. This level of service is at a Swiss banking level.”
“Quinton is an asset to the Navy Federal family. When given a problem, he is relentless in solving it. I left there with my problem solved. Later on, he even did a follow-up call with an update for me. Quinton is downright amazing all around!! BRAVO ? ? ? ? ?”
“I've been a member of the Navy Federal Credit Union for well over 20 years. I have no complaints with them. If you ask for help, like the saying goes, they will bend over backwards to help in any way for you. Very satisfied with them.”
“Every time I visit I never have to wait more than a few minutes to see a teller and they are always super friendly and nice! I love it there because they don't make you feel like a number you actually feel like a friend”
“I've never had a bad experience at this NFCU. They are usually fast and courteous. This location is very close to me and close to other shops I frequent. The parking lot is large and the drive through usually gets you in fast. Nothing bad to say at all.”
“I love Langley Federal Credit Union. Every time I call the representatives are nice, respectful and explains what my needs that I am having that I can understand.”
“Have been a member since 1980 when it was the employee Newport News Shipbuilding CU. It was just a Peninsula located CU. Now that it is BayPort CU and much larger, i don't see much difference in customer service. The counter staff are always friendly and will get your transactions accomplished quickly. The Account Managers I've dealt with have been very helpful. The only two issues" 1). The webpage is very confusing and a comboblated mess. It has to be one of the worst financial websites I've encountered. Almost as bad as the my new health care "My Chart" that everyone hates. PLEASE BayPort hire a new company to redesign your website. 2). When my father passed 5 years, I needed a Beneficiary IRA to transfer his IRA funds without a tax liability. Talked to an IRA account manager who sais they don't have those and she said she never heard of it. Really? She even put me on hold to go ask her boss. This surprised me big time. They didn't know of it's existence and was financially short sighted with the Boomers getting older and having IRAs that BayPort has not jump on this opportunity. That's a bit concerning as to managements focus.”
“I have been with this bank since 1993 and never have I been disappointed. EVERYONE that works her is simply amazing. I would give 10 stars to each of them if I could.”
“I received a year-end card from ABNB today. There was a message thanking me for using the bank throughout the year and saying ‘Have a nice holiday’ in my native language. This was unexpected and I was very grateful and touched.I have been a member with ABNB for over 23 years now and will continue to do so in the future.”
8:30AM - 5PM
109 Volvo Pkwy Suite 105, Chesapeake
Credit Unions
“Worked with a few people who had Langley for their banking. Decided to pick them as my bank as well. Jason helped get me set up with everything and I couldn’t be happier with the service I was provided! Thank you all!”
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“I love this location, so close to me and the best customer service team EVER!I went in today flustered because of previous fraud activity via PayPal that NFCU helped me clear up quickly and succintly!!!Markus issued me a new card and set my new password on the spot. His sweet demeanor and professionalism calmed me down right away. Awesome Service with a smile.Thanks also to Christian, who helped me with the details of my initial fraud case last week. He was a consummate professional and made the bad guys go back into hiding.All in all, great service, great experience - the BEST BRANCH office! 30 years of membership and I am still getting new members to start accounts because of NFCUs excellence.”