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February 2024 by Evelyn
Professional, courteous, friendly and kept me informed. I will return here if I ever need autobody work again! Great job!!!
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January 2024 by yonne coronado
The BEST TEAM to take care of your automotive work!!!! I personally never received customer service and experienced professionalismlike this from an automotive shop. I was called and informed of time lines and work progress through the entire job and they met their deadline ahead of schedule and very easy to work with. I cannot thank them enough!!!
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January 2024 by Aaron Covey
Fantastic work. They really want to make things right, and they sure did with my truck. Great experience with this shop all the way around. Highly recommend.
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November 2023 by Regina Guerra
Took my Chevy Silverado in. It had a very bad dent with scratch. They accepted my insurance as payment. The job was completed quickly. I can't even tell that it ever was hit. Such a beautiful job. They worked with Enterprise, my rental came to their location. Their wait area is nice, clean and comfortable and has coffee and tea, with lots of magazines and children books.
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October 2023 by Bryan Darling
I have had (3) three vehicles repaired via insurance claims with GEICO. The repairs seemed flawless however, one vehicle was not and did not know until 2 years later when I had to spend $300+ to fix an issue. The body shop admitted fault and fixed the problem as well issued an apology. They did Not reimburse me.
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September 2023 by Chris Huggins
Carstruction staff was so helpful during our time of need. We were backed into and our car was not really drivable. They made the whole process very easy with drop-off, car rental and pickup. Zach was great with letting us know about the estimate and repair - and the repair is perfection. Our car is back to it's beautiful, drivable self. Thanks so much Carstruction!
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August 2023 by Tania Baez
Bad customer service!!! I immediately called insurance and schedule somewhere else. I just asked, where I can park? And the estimator responded, in the customer parking with a nasty attitude. I am big about customer service if you can treat people with respect you certainly won’t get my business. It takes nothing to get a customer, but it takes something ( the something start with customer service) to keep them. Bad business??♀️
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August 2023 by KD D
Life definitely happens! We were in town for a family emergency and ended up being hit at full highway speed. If it weren't for the guard rail, we (including an infant) may have lost our lives. Not from VA +. not knowing the area CarStruction was recommended. We had to be towed while the others drove off. From the first moment of walking in, Maria at the desk was so lovely and even tempered recognizing something had "definitely happened". It had only been an hour or so and all the insurance stuff had not been done. I left our SUV with them + promised to call back. DAYS..and I mean DAYS later, the insurance finally responded. Patty from day 1.."don't you worry, we will take care of you". "Your car did what it was supposed to do by keeping you alive and we can handle the rest." I've read some of the nasty comments and experiences people have had, but that was no where near what we experienced as a family. We received constant reassurance that it would be okay and not to worry. Keep our composure for our kiddos and they can truly handle all things. Communication was top notch, follow-up, questions, promises..all authentic, all transparent. I never want to be out of state for a family emergency and have my SUV totaled. I don't wish that on anyone. What I do hope for people is to make their way to CarStruction. Big or small, accidents are traumatic; I am forever grateful for the superior customer support, we received. I say support, because they fostered that experience for us every single day! Grateful...truly grateful for their grace and compassion.
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July 2023 by SHAROME SMITH
Front desk & the damage estimater is always awesome. The body shop do awesome flawless repairs????
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July 2023 by Jasmine Runshaw
I knew going to an auto repair shop I ran the risk of being up charged a bit, however, I have never had someone attempt to scam me so hard in my life. First, they would not stop trying to get me to go through my insurance. I had recently been in an accident that soared my rates, so I was trying to avoid filing another claim. After telling them no, they pushed at least another five times. They said, “Just to let you know, insurance companies usually don’t have a problem paying out add ons if we come across other problems.” From there they wouldn’t stop asking me what my deductible was and insisting I went through my insurance. That was red flag number one. I went in because my under shield had come detached, and I had a bit of bending to my bumper. They quoted me for a full replacement and a new condenser?? I did not have a leak, but they claimed I could be wasting “special Freon.” What is special Freon? It’s a sales tactic is what it is, so is pushing a replacement of a part that has no issue. The quote was almost $2000, for an issue they could’ve fixed with zip ties. The older woman who seemed to be in charge continuously talked over her other employees, insisted on doing my quote over the actual office personnel, and barely let me speak to the literal mechanic. Even the mechanic told me it really wasn’t bad after she had walked away. I understand the want to make money, and I gladly would’ve paid for them to replace what was NECESSARY. I urge all younger people, especially women, DO NOT GO HERE. They will take the worst advantage of you for not knowing any better. I went and saw KEVIN at ART WALKER instead, and he helped me for a reasonable price that same day. I fully endorse Art Walker, and I hope no one has the same experience as I did at Carstruction.
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May 2023 by Erin Moylan
Customer service was great! Matt was professional and thorough with his explanation of the service to be done. GEICO made the process easy. I have rental insurance so there was zero inconvenience. The car was ready on time, as promised and looks great. Absolutely would recommend getting your repairs done here.
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May 2023 by Crystal Hicks
The customer service and auto body work at Car Struction are both wonderful. They have worked on 3 of my vehicles after being hit by someone over the last 15 and they continue to be my first choice.
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November 2022 by Christian Anthony Torres
Customer service was great, from start to finish. I was updated throughout the process. Quality service. Been here a couple of times. They have my car in showroom condition. I highly recommend them.
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July 2022 by C S
Zach was professional and easy to work with. He is an advocate for the customer and strives to give you the results you want. When my car went in for repairs, I just knew I was going to find an imperfection. But after tirelessly looking, I cannot find anything I am unhappy with. Thank you for the time, skill and perfection that was put into the repair of my car! I highly recommend Car Struction!
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May 2022 by Mike K Coyne
Always do great work wherever we need a car repaired.
