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November 2023 by Kia Stevenson
Fast work reasonable prices. Love this place. Vernon is amazing ?
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November 2023 by Devin M
Great work and good prices. Eddie was quite helpful in organizing the work and helping me figure out what figured needed to be done. Jason was SUPER quick at installing my new muffler and really helpful. He walked me under the car and showed me where the leak was before he did the work and then again after he was done. He even took the time to talk to me about some other car questions. Really nice guys and honest; I plan to go back for more work in the future.Service: Exhaust
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September 2023 by john morrissey
They definitely took care of me can't believe what a great job they did on my classic car thank you so
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August 2023 by Slade Holmes
Geoff really took some stress off after I noticed something dragging under my Audi. It was repaired same day and didn't have to transfer money. Thank you all again
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July 2023 by Lynnet McMillan
Looking for HONESTY and INTEGRITY, go to Big Al's on Indian River Rd. and speak to Jim. It was easy to get an appointment and greeted pleasantly with my coupons. My car dealership told me car needed 4 services for over $300.00. Had 1 done for $85.00, ouch!!! Took car into Big Al's on Indian River Rd. for remaining 3. After hooking car up for testing, I was told nothing was needed and there was no charge, not even for testing.Appreciate you Jim.
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July 2023 by Theresa Winegardner
We had our car in two other shops before coming here. With two completely diagnosises that would have cost us a lot of money. Well, we brought it here because I had previously had my exhaust fixed on our other car here, i wasn't away they did more then exhaust systems until I further looked into them. They had that car in and out super quick with an accurate diagnosis and fixed in no time.Apperently both shops were completely wrong and it was a really simple fix. Big Als got us in super fast the day before the 4th of July holiday weekend and on Monday the 3rd we had our car back. Mind you our car was already out of commission for weeks because the other shops took awhile. The second shop had our car for over a week without even looking at it.I believe I talked to Rick each time I called and he was super professional and nice. He was straight forward with me and made sure the car was safe for us to drive before giving it back. We definitely will be doing service with them in the future.Services: General repairs & maintenance
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June 2023 by C B
I was recommenced by my mechanic shop to come here for an exhaust leak because they are honest and upfront. That is exactly what they are. These days so many are trying to take advantage and scam people out of there hard earned money. They of course could of told me this, that and this needed replaced but they told me what actually was wrong (which I already knew by the way) and fixed it for a fair price. Thanks to the staff at this location for being honest.
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June 2023 by Kevin S.
Wanted to charge my college student $3,500 for 6 ignition coils/spark plugs and a new Y pipe. I had the car towed back home and found all the parts for less than $300 and fixed it ourselves in about 3 hours. Easy cheap fix... DO NOT trust these guys!
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May 2023 by Gail Elliott-Mudd
Parked my vehicle and made contact with the employee, walked inside and waited at the counter for about 4-5 minutes no one acknowledged me. I decided to leave and not spend any money on business that’s so unprofessional, would not recommend this place. I visited Big Al’s on Granby Street (Norfolk ) and got excellent service.
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April 2023 by Will P.
Please note that you can drive your car into the shop. I called to make an appointment, but it looks like it is first come, first serve. I was told that I would be notified once they see what the issue is or just to give an update in the next 3 hours since i am dropping my car off. This was not the case, I was not notified. Please note that when working with this shop to call around lunchtime if they do not contact you. Communication was my biggest issue, but everything else was great.
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February 2023 by Jim T
Charged me $490 for front brake job and new rotors.I was not informed they were only doing the front when I agreed. They also charge for the fluid.They have a "deal" they pretend they don't know about until you ask them for it.I feel scammed by the Chesapeake location.Never going here again!Service: Brakes
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February 2023 by Jim T.
Went in for a brake job at Chesapeake location. Was called 2 hours later and quoted $460 over the phone for brakes and front rotors, I agreed although 2 months ago another garage stated I still had maybe 20,000 miles on the brakes. They charged me $490 for ONLY THE FRONT BRAKE PADS, ROTORS AND A "FLUID KIT". ONLY THE FRONT FOR 490???????I had to ask for the $25.00 "Deal" they claim on their website.I feel they overcharged me and scammed me!$490 for front brakes only on a Compact car??I will never go here again.
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January 2023 by Joseph Hamme
I was always told that Big Al's is a discount shop. First I found that to be untrue, Good thing I didn't take out a $3,000 credit card for my two Catalytic converters I went down the road and found a much better deal around half that price. Anyways to update the Manager Jim Brown made things right, he refunded me the diagnosis fee and showed me that they can match the price of the place that did the repair. Impressed ?
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January 2023 by Jesse Alvarado
They did not install a plug in the catalytic converter. I contacted the company and they admitted they made a mistake. However, they refused to correct the problem in a timely manner. I will have to spend more money to fix it myself to avoid damage to my vehicle. In the video you can clearly see the missing plug.
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December 2022 by Gavyn Laforme
This place is outstanding. This is the one free time I had off this weekend to get my exhaust hanger re welded back due to welds breaking. I called and Eddie responded very quick and said if I can get here in 10 I can get it done even if they do close at 6 pm, I was in and out in 15 mins. Jason their welder did a amazing job my truck is so quiet now and I can be sitting at a light and not hear it screech and just hear my exhaust. Good job guys keep it up, will be passing the word and also coming back.
