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November 2023 by James Rouse
I use this shop for the services they are able to render as their technicians are knowledgeable and trustworthy and the office staff do an excellent job keeping you appraised as to the status of your vehicle.
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November 2023 by Ashley Birdsong
I have been coming to this Big Al's for a while now to get all my work done on both cars I have. The guys at the shop are quick and knowledgeable. Jason the manager is amazing with keeping me in the loop while they are working on my cars. Steven is usually the only one that really works on my cars because I can trust him with them. He seems to care about his work and how he can keep it cost efficient yet safe. Hes cute too lol.
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November 2023 by Susan Donnelly
I recently had the pleasure of visiting Big Al's Mufflers and Brakes on Battlefield Blvd., and I couldn't be more impressed with their service. They were reasonably priced, quick, and efficient. Highly recommend this location!
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November 2023 by Nic King
Please go to a reputable shop for auto work. Took my car in for a throttle body replacement and was told it would take a couple hours. Well, 6.5 hours later I had to call to check on the status of my car, only to find out they hadn’t touched it yet. I decided I would just pick up my car and go somewhere else, so I let them know I was on the way to get it. They called as I was on the way to let me know the technician had just started on the replacement and would be done shortly. I pay and leave… not even a mile down the road, my car wouldn’t accelerate. Took it straight back and was told the replacement throttle body was faulty after they tried “fixing it”. A new part was ordered while I was there and was told my car would be ready 9am-10am the next morning. Well, after 9am the next morning I get a text informing me of new issues with my car although, at that moment, they still hadn’t put the new replacement throttle body on as discussed the previous day. I let them know if there were any further issues with the “new” throttle body to just put my original throttle body back on my car, and I wanted a refund. At noon, to no surprise, they called to say they basically couldn’t fix it. When I brought my car in I didn’t have any acceleration issues but now, even with my original part back on, my car doesn’t accelerate. They agreed to a refund but wanted me to pay for the labor which I had a major issue with. We talked to the manager Charles and he was incredibly unprofessional, condescending, and just plain ole disgusting. According to him, nothing was wrong with the throttle body they put on but the true issue could be a number of things, such as my transmission etc… yeah, okay. He also basically called us stupid by using the term “no brainer” and said he’s not obligated to refund us. Again, this is the manage (one of them). Did I say his name was CHARLES. They couldn’t fix my car AND made it much worse but they’re not obligated to give us a refund? Deplorable. In conclusion, I paid for the “labor” and had to wait almost an hour for them to figure out how to issue a refund because none of them knew how to on their new system. What a joke of a shop. I will say this, Jason was helpful initially and remained very professional throughout the ordeal. A lesson learned… don’t take my car to a brake and muffler shop for auto work.
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October 2023 by Mike Reyes
Between the tech and the service manager, Great service!! Both kept me informed of what work needed to be done. The tech that did the custom work to my vehicle was AWSOME. He informed me, step by step, what was needed to get the job done. A+++ work gentlemen!! Thanks
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September 2023 by Jeff Lynn
Steve provided prompt, efficient service to replace the radiator, with compassionate consideration in a time of need, since we have only one car and were going on a long distance trip the next day.
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September 2023 by Jennie Pratts
Great customer service! James, Mgr was quick and efficient. Thank you James!
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August 2023 by Allen Bynum
FIND ANOTHER SHOP! I’ve been a customer of this business for over 22 years with no complaints but today is the last time I will use them. I took my truck in for an AC replacement and they forgot to hook the radiator hose up. My wife and infant son took the car into town and the engine over heated. They were stuck on the side of the road for hours in 100 degree heat because Big Al’s maintenance technicians were careless with no attention to detail.Service: Auto A/C replacement
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July 2023 by Rory Gehres
took my car there in March to get my oil changed. Fourth of July weekend, i had zero oil in my engine. thought it was a leak so took it to my mechanic, turns out big al’s lied to me and did NOT change my oil. my boyfriend took his car to get an oil change a week after i did, and it was very obvious they changed his.my family has been going to this location for over 20 years, Jason was always very helpful. but I was lied to by him and it almost cost me my engine. my family will never be returning.
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April 2023 by Connie B.
Big Al's service was great. The technician who worked on my vehicle was Steven Birdsong and the person at the front desk is Jason. They both were very helpful. Thank you to both of them for their professionalism and kindness.
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March 2023 by Jim T.
$500 for only front brakes and rotors. Any good shop would have resurfaced the rotors, 1st brake job after 50k miles(.Did not touch the rears although I said I wanted " new brakes". They omitted the detail that they were only doing the front.My opinion is they are a rip off and not the "local mom & pop" they pretend to be. I went there to support "the little guy" and instead feel cheated.The rear brake rotors have small grooves and should have been resurfaced or at the very least, they should have told me.The fronts DID NOT require replacement, but I made the mistake and said "aw, what the heck". They could not produce them when I picked up the car!I'll never go there or endorse them.
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February 2023 by Wendy Stedman
Big Als gave my son a worst case scenario price of almost 300.00. When he got in there today they charged him 70.00 and wanted another 1100.00. He just had his car inspected at the dealership and asked for certain repairs and they came back and told him he needed more than the inspection came back and said. Trying to take an honest military man for a dang ride. Won't be going there ever again.Services: Wheel alignment
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February 2023 by Frankie Knox
These guys are always prompt and direct about the needs of your vehicle. Never feel like they are trying to sell you, but are looking to help and educate you. I highly recommend!Services: Brakes
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February 2023 by Charles Murdock
Outstanding work to both of my vehicles. Jason and the mechanics are friendly and professional. The repairs were a reasonable priceServices: Exhaust
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January 2023 by Tariq Henderson
I came up there @9 am Jason had me schedule a appointment @3 . I drove another 25 mins waisting gas for him to tell me he couldn't do my resonator delete because my car is too low. I went to another big als in hampton and they did it with no problem! if you dont want to do your job then quit! One thing i hate is waisting my time!
