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July 2024 by Justin McGowan
This is my go to spot for parts and knowledge. The staff is knowledgeable and caring. Every time I walk in I am greeted and asked how they can assist. I have had many discussions about car projects and I get many answers and discussions from all the employees. They take the time and care. I really appreciate this place and the people that work here. Thank you.
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June 2024 by John Fiduccia
I recently had an emergency with my vehicle.
I stopped into this AutoZone, looking for parts and advice. The staff was incredibly knowledgeable and friendly.
I quickly had everything I needed and a little extra advice to help me along the way.
Bob was extra courteous and took the time to make sure I understood what I was purchasing and how to use it.
Highly recommend!
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June 2024 by Chad
Zach was very prosocial with everyone at the store. Excellent humor, friendliness, and quickness in swapping the battery. 5/5
Can't really say the same for the manager who yelled at Zach for discussing a separate matter with an older gentleman. A better way of handling that would have been to pull him aside and ask that he assist those waiting in line as opposed to already finished or even handing him a note. Heck there was an entirely other employee sitting right there not doing anything and made eye contact with me several times. Just played on his phone. Either way, it's not very professional to call out someone in front of others, especially if you want to be titled, "manager." Autozone should conduct more leadership and development training for this individual on emotional intelligence skills. 1/5
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June 2024 by JORGE ALBERTO RANGEL
Excellent place you find everything at very good prices
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June 2024 by dwayne wells
Joe and Jay were both very helpful. They went above and beyond I needed their help. Glad I have these guys in my neighborhood store!
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June 2024 by J C
Super helpful staff!
Went in with a faulty battery that was still covered under warranty and they cheerfully exchanged it and even verified that my alternator was operating properly before sending me on my way.
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June 2024 by Melissa Kates
I do not have the words to express my gratitude for the wonderful people at this AutoZone. My ignition coil started misfiring and I’m on my way from Richmond to Corolla to supervise beach week for my daughter and 8 of her friends. The other mom left the beach at 5:00 and my car broke at 6:00 so I was in a very bad situation. Jay sold me the part and put it on so I could get to the beach. He was so kind. I can’t begin to thank him enough!!!
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June 2024 by Saulo Gonzalez
I’m gonna start by saying that I’ve been a loyal customer for 16 years find everything from Autozone. I talk to a guy name Zack this week about an engine for my work van, a new rebuilt block engine. I was told that the engine was the one that fit my vehicle. Zack had verified with the new tech who rebuild engine that that was the correct size. I agree with Zack to come in the next day around 8 PM to pay for the engine block and accessories. I came to store and asked for him. He was not there and talk to another guy, then this guys called the manager asked about it. So manager Answer very rude oh, you can’t buy this engine until you call the manufacturer that reBuilt the engine, blah blah blah. He did not let finish explaining So I turned around and walk away and said thank you for Nothing. Manager (big tall guy with beird) screaming to me.been extremely unpleasant situation and very rude that I wasn’t letting him help And the only thing that I said was that I had called and spoke to Zack. Today I call again ask for Zack. He answer the phone and he denied knowing that I talked To him, I asked twice and he said the same thing like he didn’t know me. This does not take helping people seriously make their waste of time. I have never left a bad review if if could leave them a -5 stars I would. This is how they repay loyalty for a customer that will be spending thousands of dollars Since 16 years ago, I would never come back to I’ll take my business elsewhere, where they appreciate customer and loyalty I’m going to a competitor store where have top managers and employee that wants to help others.
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May 2024 by Van Nguyen
I called asking if they do tool rentals. I was informed yes, so I drove to the store. When I got there and asked for the tool the manager told me I can go check the aisle. I told him I just called and was told I can rent the tool. “Yeah, we don’t do that.” And then he walked away.
Manager couldn’t care less to make eye contact or even be bothered to show us where anything was.
Walked over to Taylor Do it Center and was in and out in 1 min thanks to there great customer service
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May 2024 by My Business
Store: 1047
Friendly and professional staff.
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April 2024 by Peter Bice
They had my part in stock, most others did not. Oriley an advanced auto had to order.
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April 2024 by Deborah Wilkins
I went to the Auto Zone in Great Bridge off of Battlefield and Johnstown last night because my low beam light was out. One of the employees was out smoking around 8 pm. I ask him if he could change the light and he stated that they couldn’t do it and then his hands were too big. So I ask which one is your hand to or you just didn’t want to do it. I returned on 3/14 again employee standing outside smoking I ask him if he could change the light and he said yes but he was on lunch and I told I would wait. When I purchased to lights and waited 20 minutes. So went to return the lights because the company service was horrible. The store manager showed no considered a long with the other employees. Stephanie apologized and as we were walking out another employee which I did not get his name yelled out that she should not mess with the light.Customer Service has really gone out the door. And I will not spend my money in this location again. I appreciate Stephanie for trying to help. The store manager and the other employees need to work on Customer Service .
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March 2024 by Hank Anderson
My radiator hose blew in the parking lot across from this location. The staff helped me pick out all of the parts and I was back in the road within the hour. Thank you!
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March 2024 by Dustin Boothe
Joe the Store Manager and his whole staff are always helpful and knowledgeable. Highly recommend.
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February 2024 by S Miller
Helpful staff. Got questions, need help? Stop in today!
