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September 2023 by Brian Lindeman
Good service with fair prices. Accurate diagnosis of any automotive trouble. Quick turnaround on repairs.Services: Steering & suspension repair
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July 2023 by Todd Brooks
Love this place and IT will be my go to for all my cars from now on. Super friendly service and the most honest mechanic I’ve ever been too.
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June 2023 by Timothy Carney
For the time that y'all kept the vehicle considering the job that complete the job. I'm not very satisfied with your work The water pump was the issue to create the problem. Not the driver who? We call on water pumps. Y'all should have found it out at first, and went from there. The water pump cost the overheating of the engine and the. And then that cooler down in time. Which. And all blue engine, and I. And I can't understand why y'all didn't find it to be the problem. Thank you.Service: Auto A/C replacement
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June 2023 by Joseph Alexander
Friendly, and professional staff. Reasonable price and genuine interest in getting your car back to proformance. I would highly recommend this place.
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May 2023 by TAWANDA SERVICK
Jordan and the other young lady in the office were fantastic.I was traveling as staying locally for short time. They were able to get me in and my vehicle fixed in less than 3 days. Great customer service!Service: Electrical
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March 2023 by ronnel wright
Thank you Steve you did an amazing job on my 2018 Hyundai Sonata. The dealer told me I need to go to a body shop to to repair my trunk springs. Took it it to automotive authority and they were able to install a new trunk arm and the springs thank you so much y’all did an amazing job.Service: Auto body & trim replacement
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March 2023 by Steve S.
Fixed my Volvo and fought with the warranty company to help with the bill. Work was done well very happy.
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March 2023 by James L
Went to the one in downtown Suffolk, off Main Street I just needed to purchase new brake pads but the staff was very personable. Made the transaction smooth and enjoyable.
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February 2023 by John Baumgardner
I am about to use car authority. I was an ASE Master Tech for 35 years until I got a severe infection 2 years ago which left me unable to walk or use my left arm so i am unable to do carrepairs now and looking for a good shop, so I look at reviews. First, with AA,I am immediately impressed with their positive response to every review, good or bad and especially apologetic and willing to resolve the bad reviews. That is just good business! You cant please everyone because some people just wont listen to reasoning or, for lack of a better fraise, too ignorant to understand. Mechanics have to know a wealth of information these days and more and more as time goes on and need to be paid for there knowledge and time. For example, the customers car that was rejected by AA but was passed by another shop. The customer assumed AA was wrong and the other shop was right in my opinion only because they passed it. I believe from the information I read that the customer had a bad ball joint, if the vehicle is not jacked properly a ball joint or control arm will check good when really it could be dangerously loose. People get offended when there rejected because they think they are being ripped off, I mean why did they go somewhere else to have it reinspected in the first place. Give the shop a chance to prove they were being honest and concerned for your safety. State inspectors are usually not seasoned auto techs if thats all they do, use a shop with a tech that inspects and makes repairs, Anyway, Im going to use Automotive Authority, any shop that can keep a 4 1/2-star rating these days is definitely doing something right!
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December 2022 by Erik West
Book an appointment and they called and told me to take it to the dealership with no reason why. I am sure it is because it is under warranty and they wouldn't make any money off of it. SUPER UNPROFESSIONAL!!
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November 2022 by Lou Brown
You can Always count on Steve and his crew to get the job done, no long waits, decent pricing, Friendly and Honest
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October 2022 by lance mckinney
The telephone operator was very professional, polite and helpful. The service was speedy and swift. I was expecting repairs to be a week or so considering they had to order my fuel pump. But my truck was ready in just a few days. Very satisfied and highly recommended.
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September 2022 by Robert Ring (Random Rob)
Was able to get my state inspection done next day. The lady I spoke with was fantastic. Great attitude, professional and helpful
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August 2022 by Stephen Josie
AA has inspected and serviced my cars for over ten years. They have been courteous and performed good work, therefore I have recommended them to several people.This past encounter was nice however the cost of the brake replacement was astronomical, nearly $950, on a 2014 MDX (inflation strikes again).There was a nail in one tire which they plugged that at no additional cost. So overall it was a good experience.Services: Vehicle Inspection
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July 2022 by Kim Wilkinson
Everyone was very nice and great customer service. Fixed my A/C and all is good! ThanksService: Air conditioning
