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February 2024 by Breonna Graves
I walked in and was immediately helped. I was able to trade in my phones and add a new line. They had the exact phones I needed and plenty of accessories, with my trade in I was able to apply my credit towards accessories and the rest to my new phone. They even assisted me in putting on my accessories. They also explained all new benefits and add-ons and any changes in benefits thoroughly. This location is always the most helpful compared to any other in all of Hampton Roads. The customer service is excellent and they can handle any challenge with professionalism.
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November 2023 by William ThomAs
I just received one of the greatest customer service experiences I have ever had with Neal your representative at your Chesapeake square store. He is the model of how a customer should be treated. His professional is top notch. Promote this young man ASAP
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November 2023 by Esscent Etc.
Mr. Neal and Ms. Jada are good at what they do as AT&T phone technician. My problems were fixed verse 2 1/2 hour over the phone technician.
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October 2023 by keisha pratt
Amere was awesome and I will definitely be recommending her to others! She went above and beyond and I appreciate it!!
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July 2023 by nicole wigfall
OMG.Kevin the rep at the AT&T store in the Chesapeake Square Mall , is truly the bomb dot com. I came in the cancel my services and go with another cellular company.Kevin broke things down for my and talk to into getting the Galaxy Samsung S23 Ultra. This guy Kevin know EVERYTHING ABOUT THIS S23 GALAXY PHONE!!!!OMG!!! I ABSOLUTELY LOVE MY PHONE. The picture qualities and the videos are amazingly awesome.Kevin showed me a picture of the moon that he took with his phone. I am a professional Host/Blogger/Volgger this phone with take my career to another level. I was trying to decide,which phone to buy,after he talk me into staying with ATT....lol. Which phonePhone or Android?I picked the Samsung Galaxy S23 ULtra.Kevin showed my so many features about my phone I never knew I had,and I have been using a droid for the longest. All I can say is THANK YOU KEVIN,I LOVE MY S23 ULTRA AND I LOVE YoU TOO.In my most sincere way of saying soTHANK U KEVIN and Thank Hector (Store Manager)for helping meColey Cole
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July 2023 by Mike McClain
Poor customer service!!! The sales associate was very unprofessional, rude and had no sense of customer service. I am very disappointed in AT&T. The representative that was in that store around 1pm today really gives a bad name to AT&T. Her type unprofessional attitude and lack of respect to AT&T customers makes me want to avoid this store entirely.
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July 2023 by Ayanna Garvin
KEVIN MURRY!!! Was a great customer service representative. I work in customer service and this was by far the best! He’s gone above and beyond for me and I couldn’t be nothing but more appreciative and grateful! If you stop in. Come see him.
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June 2023 by Tisha Duncan
My phone went black after being on the charger at night. I arrived at the store 10am. Jasmine knew the problem instantly. Jasmine polite and caring customer service left me fully satisfied with my visit. I was so happy that my phone was not broken. There is a faulty update and she showed me what to do if it happened again. I purchased some accessories also, buy 2 get one free. Super awesome day with the staff at AT&T location. Go there you will be taken care of.
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June 2023 by David Barr
Received help as soon as I walked in and got received good technical advice versus the typical sales rep. The AT&T rep put solid customer service above sales. This is the #1 reason why I've been with AT&T for so long and will continue to be a loyal customer.
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March 2023 by Lakindra Bundy
Jazz and Kevin are the best! I had a horrible experience with Sam's club and Jazz went above and beyond to straighten out my bill as well as Kevin showing me some amazing things I can do with my new Samsung phone. Thank you both I will be seeing you guys going forward for all of my AT&T business.
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February 2023 by Joshua Foley
Hector and His Assistant Manger Jazz will go the extra mile to make sure customer service is their priority and the customer is happy with the product and service. This dynamic duo is why I haven't left AT&T, always professional and understanding with all my problems and solve all issues. I have followed them from store to store as they have been moved around.
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February 2023 by bruce ervin
I always look for Hector and Jazz they are my family been coming to see Hector for many years. Thank you both for all you continue to do. See you next Samsung launch.
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February 2023 by Liz Foley
I will forever follow Jazz and Hector the perfect duo! They are the only reason why I have AT&T service thank you both for all that you guys do for me each time. See you both again soon.
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February 2023 by Genesis Wingate
Kevin was the most amazing ATT employee I’ve ever met. He’s so caring, patient and every time I buy a phone from him I feel like I just hung out with my friend. Super knowledgeable and will have you in and out. Kevin is the man!!
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February 2023 by Pam
Upgraded 2 phones today, so it took a while. Keisha, located at the Chesapeake Square Mall store was awesome. Very patient and so informative. She was a pleasure to work with.
