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March 2024 by J O.
I pulled in at 8:57pm. I realize they close at 9, but was on my way home from work when I was told by another driver that my tail light was out. As I was getting out of my truck directly in front of the store, I saw the only other customer in the parking lot walk into the store. By the time I got to the door (10-15 seconds later) there was an employee locking the door that was now less than 2 feet from me! I explained I just needed a bulb and knew which one. He just shook his head with a smug look with his blonde man bun. I wish I went to AutoZone to begin with, they are in the same parking lot.
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February 2024 by Angelina Princess Little Pony
the best
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January 2024 by Daniel Beard
Great customer service and very knowledgeable staff! I never have any issue finding what I need! The store is very organized, tidy and clean! Great location!
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January 2024 by Phillip Andrada
A great place for your vehicular needs, whether it's items for maintenance, or items for repair or upgrading. Availability of items aren't usually an issue and prices are comparable to other similar stores. The staff are polite and professional. They are following current Covid guidelines. Recommended.
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January 2024 by Edward Hankins
Great customer service
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December 2023 by Tammy Slinker
These guys are the best! Truly went out of their way on a Friday night. Much appreciated!
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December 2023 by Gordon Davis
Very helpful
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November 2023 by Cary J Woodbury
Failing to recall his name, but he was knowledgeable, patient, efficient and kind!
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September 2023 by Sara Kitchin
Bryce was so nice, friendly, and such a big help!Signed - The girl with the dirty cabin filter! ?
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September 2023 by Robert Hanley
Be careful of your wording when returning parts , they will sell you the wrong parts , then when you tell them you put them anywhere near the vehicle to realize they sold you the wrong part , they consider that an attempt to install it and won't return it, seems a bit suspect considering this happened to me twice, and the parts were never installed just a little dirty from my hands, not sure of other locations but this one will no longer get my business
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July 2023 by Patricia Ballentine
Bought a battery for my car. It stated on the website and in store that advance installs car batteries. So I decided to purchase from this location. Upon picking up my order, the associate informs me that due to some sort of "liability " they can't install it on my particular vehicle. When I've had batteries installed on the same make. The battery wasn't in a funky place. They just didn't want to do the job. Horrible customer service and lazy employees.
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July 2023 by Mark Renwick
Employees are very helpful and they have military discount
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June 2023 by Joselito Paler
Orchard Square,1608 Volvo Pkwy, Chesapeake, VA 23320I went to this Store @ 345p on 25 May 23' to return an product that I bought at Store # 08633, 961 Providence Hwy, Norwood, MA 02062. I currently reside 5 mins from this store. I had bought an Headlight for my Honda Civic because it was not operational on the way to Massachusetts. After, tinkering with Headlight, I noticed that it was just loose and all I had to do was screw it back on. When I got back, I decided to go to Orchard Square to return the item from Massachusetts and get a refund. I explained to the employee the situation that i had gone through and he just wasn't trying to hear me at all. He said that since I had opened the box that I could not get my money back. This is poor customer service and I will not be going to this store anymore. I'll do my business with Auto Zone. Maybe they will provide better customer service.
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March 2023 by Troy Hedgepeth
They had exactly what I needed!Cameron was very helpful.
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February 2023 by Brian_vb
A employee named Cameron & his co-worker were the only people in the store when I arrived needing assistance with the harness to the master switch on my driver's side door,they told me in a cold mocking way its against store policy to touch a customer's car. One could tell by their demeanors/faces I was an inconvenience to the two very young workers. So I went next door to Auto Zone where I spent my $250 and they were happy to install it for free
