Richards Pharmacy is a small, locally-owned mom-and-pop pharmacy that serves the community with a personal touch. Known for its friendly and helpful staff, the pharmacy offers a welcoming atmosphere where customers are greeted by name and treated with genuine care. The owner and staff have consistent presence and long-term relationships with customers, creating a sense of trust and familiarity. Unlike large chain pharmacies, Richards Pharmacy often avoids long lines and impersonal service, ensuring quick and attentive assistance. The pharmacy is appreciated for always having medications in stock and for promptly informing customers about order statuses or insurance issues. Customers value the staff’s accommodating attitude and their willingness to go the extra mile, including ordering items not in stock. Many mention how the pharmacy reminds them of the caring service of the old days and highlight the importance of small-town businesses in their lives. Overall, Richards Pharmacy is highly recommended for its dedication to its clients, friendly environment, and reliable service, making it a vital part of the community.
What real old-fashioned and caring customer service looks like. Excellent in every way.
November 2024
A small town mom & pop pharmacy that the world needs more of! They may be small, but they are the only pharmacy from southside VA all the way to Richmond that carries the medication I need. The staff is very accommodating, helpful and friendly!
November 2023
All of my experience at this pharmacy has been great. They always have my medicine. We need more places like this. They are really concerned about their clients. I love this Remind me of how people cared in the old days.
