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November 2023 by Dallas Davis
Steven absolutely crushed it. Easy to work with and was able to get the new phone and tablet set up while my wife and picked up Starbucks.
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November 2023 by J Williams
Steven was incredible! He helped my wife and I with adding me to her plan while taking advantage of an ongoing promotion. He thoroughly explained all the details of the promo and was very transparent about costs and fees. Overall a wonderful and very personable experience!
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November 2023 by Alexis Hernholm
I came in looking to switch plans and get a new phone. What I got was a new phone and great experience. Riley took on the chaos of changing my plan and setting me up while I juggled 1 year old. He made faces to keep my son entertained and was an all-around great guy. Riley made me happy to switch to Verizon.
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October 2023 by Aryan I.
They have no technology expertise, so never visit this store to avoid problems. after a few days they could not fix my problem. They give me hard time and made a lot of problem they could not find any simple solution for Customers .
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October 2023 by Vita McKnight
Paul helped get all of our family new phones, he was great!!! He had patience, he was friendly, and very knowledgeable about everything!! I have never been treated so great !!!
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September 2023 by Corey Prentiss
I recently had the pleasure of working with Keith at the Verizon on Emmett. Dude was amazing, and I cannot speak highly enough of his exceptional customer service and expertise. Keith went above and beyond to address my needs and concerns. He stayed late to help get all my needs taken care of. Thanks for all the help Keith! Y'all make sure to ask for him next time you need help.
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September 2023 by Erin Putnam
Jacques the most amazing person I have met in a long time. I was stuck without a phone while traveling. Jacques set me up and made my day a whole lot better. I really appreciate you employee!!
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September 2023 by julia wald
Jacques is a very knowledgeable sales rep and knows so much about phones and programming phones. He is kind and patient and helpful. I hope you will reward him handsomely for his outstanding work. On a scale of one to ten I would give him a ten in knowledge. Communication skills. Helpfulness.
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September 2023 by Martha Schneider
Jacques was incredible! His knowledge of phones was great and his customer service skills extraordinary! We will definitely recommend him to family and friends!
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August 2023 by Lindsey Neal
Ryley helped us for the second time with adding a phone to our account. He makes a stressful experience (buying and setting up a new cell phone) an easy and pleasant experience. He’s so considerate and down to earth. Recommend!!
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July 2023 by Phil Fellows
Andre helped me last week with a phone upgrade-- he made the process enjoyable and quick. Made my daughter and me feel like he had as much time as we needed while selecting a device and making a couple adjustments to the plan. I would definitely recommend the whole store, and especially Andre.
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July 2023 by Delaney Tharp
Jacques was absolutely amazing.I always leave the Rio Rd location in Charlottesville feeling frustrated, but now going to Jacques location (Emmett St.) was such a breath of fresh air. He went to bat for me regarding a battery issue on an iPhone, making several customer service calls that lasted over an hour. Be sure to ask for him next time you’re there!! He’s the best.
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July 2023 by Myrna Bein
First of all, let me state that I LOATHE buying and changing cellular telephones. I would almost rather have a tooth pulled than have to do it. However, the time eventually comes when it can't be avoided and that time had come for me with my five-year-old Android phone was obviously dying, so I decided to use the Verizon store at 1200 Emmet Street North, Suite 140, Charlottesville, VA I definitely hit the jackpot with that decision! From the moment I walked through the store's door and was greeted by Ryley Brown, my dreaded experience began to look better. Mr. Brown could not have been more attentive to my needs or more helpful in his service to get me a data plan appropriate for my usage and to find a new phone for me (iPhone 14) that meets my personal needs. He went above and beyond in helping me to get the new phone set-up, my Android apps loaded onto my new iPhone, and explaining all charges. Mr. Brown is wonderful at his job! I immediately told one of my friends about my experience with him and she went the next day and replaced her phone too, which she'd also been putting off for months. Her experience mirrored mine. Thank you Ryley Brown for being such a help to me and for taking such care and pride in your job. My new iPhone is now completely organized and I really like it. WooHoo! Hopefully I'm now good for another five years.
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June 2023 by Lynda Bloomberg
My husband had a smart phone and hated it and wanted to go back to a flip phone. He has cancer and is in the hospital so I took his smart phone with me to the Verizon store and got him a new flip phone. The sales man was professional, understanding and he had me in and out in a jiffy. My hubby is happy, so I'm happy. Definitely would travel to this location any time I needed assistance or a new device.
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June 2023 by Tracie Garrett
I worked with Amie on my new purchases today and he was outstanding! Professional, knowledgeable. He answered all my questions and was transparent regarding any future charges to my account. The process was simple and quick. He listened to my needs and didn’t try to upsale me with things I didn’t need. I’d drive 2 again just to work with him!
