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June 2024 by Denise Campbell
I have dealt with other Verizon stores but I will no longer be dealing with them this one on Rio Rd. will be getting my business from now on the manager of this sore is excellent he went out of his way to help me along with his employees. They are busy and you may have to wait but aleast they seem to know what's going on and won't steer you wrong.
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May 2024 by Gwynne Wade
Friendly and efficient staff. You can make an appointment. They helped me solve a problem with my phone efficiently. I bought my phone here and I'll buy my next one here because of the staff.
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May 2024 by Linda H
jennifer pearce was a great help with getting my new phone ready for my trip
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May 2024 by steven ochsman
This is (currently) the only Corporate Verizon store in the area, the others are satellite locations. This is your best bet for inventory. Stopped at a satellite store for a new phone, but it wasn't in stock. Drove here, and had options. Easy set-up, employees were very helpful.
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April 2024 by emily plum
i’m not one to leave reviews, but i am so disappointed and upset with my experience that i feel like i have to. i went into this store wanting to upgrade to the newest iphone. i had a great experience while i was in the store, however, this was not the case after i had left. when i tried setting up my new phone, i noticed i couldn’t transfer my number over. i went into a different verizon store to see why this was happening. my phone number had be deleted and switched to a whole new number on my account. my two phone plans had also been completely switched around. they had messed up everything on my account. i can’t even get into my account anymore. do NOT go here.
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April 2024 by Carlos Martin
Brent in this store, lied to me about how much the Verizon bill would change after we added the 4th line. He quoted me 247 dollars. The bill went up to 300 dollars, I asked multiple times to just upgrade my phone, and he kept saying it would be cheaper to add the 4th line. I took his advice, he also told me that it would be more expensive just to upgrade my phone. also refused to show me the price difference after multiple times of me asking him. I will recommend the store, however I would not recommend Brent, as he is a liar, and forces product down your throat. I came in for an upgrade and yes I did decide another phone would be useful for work, however if he was honest and straightforward, I would’ve just upgraded my phone, instead of being lied to.
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April 2024 by Walt Simkins
The store hours are terrible for anyone who works normal hours.
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March 2024 by Haley Overstreet
Such a great experience at this Verizon! Carl at this store on Rio was incredibly helpful - best customer service I've received at Verizon! He took the time to set up my new phone and answered every question with thoughtfulness. If you need help with Verizon, go to this store!
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March 2024 by Stephen Delli Priscoli
Shout out to Carl for helping me set up my new phone.
I transferred from AT&T and was incredibly displeased with their customer service when I went to their store at the Barracks shopping mall. My phone was broken, and they basically just gave me a pamphlet and told me to figure it out for myself.
Given this a review for Verizon, I'll focus on the stellar service I received here and from Carl. He went above and beyond to help troubleshoot and set up new phones for my wife and me. I'm beyond pleased and hope that anyone in the market for a new phone or phone service will frequent this business.
Thank you,
Stephen
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February 2024 by Janice Franzello
They did not fix a damn thing,been going through this hell for more than two years.
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February 2024 by A
I would avoid this store, if possible! They do not have enough employees and you're not acknowledged as you enter the store. Nothing, but a meat market!! Be prepared to wait hours for help! Do yourself a favor and go to another store. I plan on driving an hour to go to the corporate store in Richmond, VA. I will go with another carrier once my problem has been resolved!
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February 2024 by Maylin Hernandez Zavala
Terrible service, this is my third day coming to have a chip changed and the system is bad, I was there for more than 3 hours each day and they still haven't solved me!!
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January 2024 by Poncho
I would avoid this store, if possible! They do not have enough employees and you're not acknowledged as you enter the store. Nothing, but a meat market!! Be prepared to wait hours for help! Do yourself a favor and go to another store. I plan on driving an hour to go to the corporate store in Richmond, VA. I will go with another carrier once my problem has been resolved!
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November 2023 by Mark Grooms
As soon as I walked into the store, Andrew greeted us with a smile. I had my mind set on upgrading to the iPhone 15 and Andrew assisted me with making that happen! Thank you Andrew for being professional and very personable! Very satisfied with how everything went. 10/10!
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November 2023 by Kim Edmonds
ESTER WAS THEPERSON WHO HELPED ME AND WAS SO KIND, KNOWLEDGEABLE AND HELPFUL. KIM. EDMONDS
