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July 2024 by Tom Vandever
Charlottesville Verizon, Merchants Walk.
Jennifer Pierce was fabulous!!!
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July 2024 by T. Bryan
Mine is an interesting story of events that led me to the Verizon store @ 5th st Market Sq.
After meeting a fabulous salesman at cellular 1 named Michael, who was setting up my replacement phone that unfortunately wasn't working; I was frustrated & asked if I could speak to their corporate offices which I did & asked for a 256 phone to replace my 128 phone at no additional cost & was told by somebody young & arrogant that that wasn't a possibility that it would cost me an additional $25 per month?!
!I did not agree w/ this considering my many years of being a loyal customer W/ cellular 1 ; I was very disappointed in his reaction so therefore, I left cellular 1 & went to Verizon.
Soooo ... I originally walked into the Verizon store on Emmett Street & an elderly gray hair man try to help me but seemed very flustered when I told him I did not need 128 storage that I needed 256 storage. He seemed to get very confused & offered me information on the 128 phones which I said no that's not what I'm interested in ; at that point ; I left & called the Verizon store at 5th Street station & was Lucky enough to meet someone by the name of Luciano… I was there last Friday to get my new iphone 15 Pro & returned there today to finish setting up my phone. He was extremely personable and very patient.! needless to say, I was very pleasantly surprised & very satisfied! thank you, Luciano!
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July 2024 by Mochani Devi
Thank you Jenn Pearce for great service
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July 2024 by mark shifflett
Jennifer Pearce was wonderful with getting my new iPhone set up. Thanks for all your help
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July 2024 by P Y
Bought a new phone and Eddie was very patient and helpful activating it. Thank you!
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July 2024 by maggie mcnergney
Thanks for all your help with the new phone Jennifer Pearce
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June 2024 by Matthew Hensley
Marcus was very knowledgeable and quick to answer any questions. Will return to this store for future purchases/transactions.
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June 2024 by Matt Whitman
Marcus was knowledgeable and patient when dealing with my issue.
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June 2024 by Gino Crazy
Ed is the man at he know his work 4real love his help
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June 2024 by Pam Ingalls
Jennifer Pearce was a great help with getting me a new phone and getting it all set up. Thank you so much
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June 2024 by Ann lambert
I recently had to go to the Verizon store at 5th Street Station where I was helped by Eddie. He solved my iPhone problem quickly and offered to check my account and we discovered I was eligible for a free new phone. He was extremely helpful and easy to work with during the set up process and I would highly recommend him and this store location.
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June 2024 by Leana Evans
Jenn Pearce was AWESOME! Thanks so much for A+ customer service. Store is nice too.
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June 2024 by MARSHALL DYER III
So I just got a new phone at the store on 250 merchant walk got the s23 I'm really happy with it Jennifer Pierce was fantastic help me out every need I had and I couldn't have asked for a better experience
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June 2024 by Christian Kutassy
Eddie was awesome at helping me set up a new phone after I broke my last one. Thanks!!
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June 2024 by Jann Ross
Eddie was super helpful
