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March 2024 by Tim Lyle
Tiffany was the only saving grace. My phone was dying, the new one was supposed to be delivered on the 27th. They apparently required a signature for delivery, but would only swing by without warning during the day at times they were misreporting (did you really try a delivery at 12:43 AM?) when I and my wife work. I can’t just sit at home all day waiting for you. They left no infonotice, and then when I called to try and work out delivery when I got home the day before I’m going o it of town, the customer service individuals I spoke with over the phone seemed hard-wired not to hear a word I was saying. After wasting an hour of my time (it was almost 6PM at this point) they kept suggesting that I pick up at a location the next day which I had already explained was not an option. At this point the delivery driver was almost back to the distribution center. I had to drive there myself and get the package, and naturally the claim by the location via tracking says they dropped off at residence. No, no you really didn’t. I did that part for you. Garbage performance on the entire enterprise outside of that one on-site service rep. She was a five-star performer stuck working for a one-star company. That’s the only reason it’s a two-star review and not one.Don’t bother responding, I’m not trying to hear it and don’t care.EDIT: Downgrading to 1 star for your dog-water, canned response. Read the comment and process it, don’t copy and paste.
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February 2024 by Morgan Brock
Update: I have changed my review to 5 stars for this facility. Not UPS customer service they are worse than Xfinity. The supervisor of the facility was outside and I knew my package was there sitting due to moving from the old house. I walked up and ask him if he could help me. He went over and beyond to get my package to me. I am so thankful I went out of my way and asked for help even when the customer care center was close.UPS facility lost my package and the supervisor never called me back that was suppose to contact me !
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January 2024 by Rick Hoyle
Very convenient facility and service centerfor returning Amazon packages.
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January 2024 by Scott
I will no longer use any merchant that offers only UPS. Sorry Amazon but you don't offer options.I've been in the same place for 10 years and UPS consistently delivers my items to the same other house in my neighborhood. Usually at least once a month. That "neighbor" usually tries to steal the package. It's always UPS no other carrier.
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December 2023 by Joshua Russ
Had a package stolen by one of their employees. No picture to show they dropped a delivery of alcohol off. No signature for alcohol. Customer service rep said it was basically not their problem. Completely disgusting customer service.
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August 2023 by Miguel T
Never got a knock on my door and now I have to wait until Monday for a package I needed yesterday. This is a ridiculous and awful structure.
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July 2023 by John Franklin
Why is it that FedEx and USPS deliver to my house but UPS drops off my packages next to my mailbox? My mailbox is a quarter mile away from my house and on a different road. I have complained by phone on three different occasions. I have also complained to customer service and they suggested to put special instructions to deliver to the house. Why should that be "special instructions" isn't delivering to the house their job?
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May 2023 by Joe C. Thomson
Tried to drop off a package twice two different days and both times paper sign on the window saying closed today
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March 2023 by nt
Called because they updated my address to a “valid” address that wasn’t an address at all, so my packaged was being withheld. They told me I couldn’t update my address because it would involve changing my zip code (which they changed themselves) and that I would have to pick up my package from the center instead. The centers have limited hours and when I went to the one told to me by UPS, it was closed even though they were open online. They had a piece of paper on the door saying they would be closed instead of updating it online, even though the center is way out of anyone’s way.
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March 2023 by James Harris
absolute hot dog water. drivers are supposed to notify you when they attempt to deliver, never got a call, never got a notice, no email, nothing. Now they charge you a fee to drive 2 hours to pick up your package, that they failed to give the slightest effort on. all i can describe them as is, hot dog water.
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March 2023 by Kimberly Jacques
Called me to pick up a package that the driver couldn’t deliver 4 hours before they closed on the last day it could be picked up. The voicemail left was awful and not informative. I live two county’s away and work full time. I don’t understand why this was so difficult and I still didn’t get my package.
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January 2023 by Trevor Dutton
Easy pick up. Traffic light is much needed there at intersection of US250 and Hunters Way.
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December 2022 by Mark
I had a delivery on Saturday that I was supposed to sign for. The driver left a note on my mailbox saying he attempted delivery and no was available. My neighbor specifically told him where I was because I let him know I was expecting package...the UPS never drove down my driveway. UPS use to delivery to my house, but this last few months the driver only leaves at the road or the woods. FedEx and USPS all deliver to my house... why can't UPS. Why would you say you attempted delivery when you did not. The second attempt is today and what is going to be any different?
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October 2022 by Preston Newcomb
Driver skipped delivery, and package not dispatched the next day.
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September 2022 by Olu Row
This is the worst delivery service ever. As I speak they have still not delivered. They lie about delivering to your place (no evidence). Then they attempt to deliver outside of range of time that they noted. Then they decide you should pick up a package you paid to be delivered to your place.The drivers cannot call you and you cannot reach anyone. It takes hours to reach customer service and most of them are clueless. They cannot really help other than regurgitating what the system already said. A system that has no checks since they decide to change as they wish.They decide you should pick it up as they wish even if their tracking system has previously said they will attempt to deliver.It’s the worst!
