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August 2024 by gaby bonilla
Very Unprofessional
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August 2024 by April Swain
Incredible experience! From the beginning as I sent emails asking for quotes on tires, the responses were quick and detailed. Adam was so helpful, kind, and informative. He offered great guidance in helping me decide on the tires. When I dropped off my vehicle to get the services I opted for, I received a call from Brandon and he was the same.....so helpful, kind and informative. There were some issues that were found with my car that needed attention (brake fluid, battery, etc.) and he explained all of them without any pressure at all for me to have these corrected while they had my car. I did not feel as though I was being hassled to do any of the suggested replacements (I did go ahead with some of them). He took time when I picked up the car to answer questions I had about my upcoming inspection as well. I was very pleased with the service I received and will recommend University Tire and Auto to others as well as continue using them for myself in the future (although I hope not to have car issues anytime soon).
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July 2024 by Christine Bushrow
Be cautious. They WILL scam you and waste your entire day.
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May 2024 by Susan Murphy
Victor was so helpful and knowledgeable in figuring out a repair plan. It was great to work with him.
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May 2024 by Lauren Ackard
Pantops location is amazing ! Very fast but thorough in the inspections . I never feel like I am being sold something when I come here. I have been a customer for over 7 years and 3 vehicles . They have a customer for life here!
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March 2024 by Berend van Roijen
One of the only places in Charlottesville you can still get a state inspection. I got there early and the wait was reasonable / appropriate. Staff were friendly and respectful of vehicle. Waiting room is a bit sparse but you can grab a seat somewhere dry if you need to wait. I will be back for regular service in the future. Thanks University Tire & Auto.
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January 2024 by SAT LLC
This service is one of the worst services in America. The management is terrible and does nothing, disrespects the customers and tries to make fools othem and charge more than the cost of certain things. They steal money from customers. It's a pity that there are no inspections in America to call them and check what they are doing. I hopethey won't be in business much longer, Iwould like to start a petition to shut this company down because we don't need a company like this in our city that tries to steal your money in every way possible.This tire was purchased on January 2, 24. The tire exploded on January 13, 24. University tire does not accept claims for rotten tires sold. And they try to convince me that the tire was OK. Once again, I appeal to everyone to avoid this shameful service and their services. This company needs to be shut down and kicked out of Virginia as a matter of urgency.
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December 2023 by Dominik Skladzien
Set up an appointment for Friday at 9 am to get state inspection done on the vehicle. The website clearly states that state inspections are more of a drop off service and will be completed by the end of the day. I could not get a ride to pick me up any earlier than 9 am so they followed me to the Pantops location. I walked in and said that I was there to drop off my vehicle for the state inspection and I had a 9 am appointment. The gentleman behind the counter looks at me and says "We're not going to be able to get to it today". I was dumbfounded and made sure he understood that I had an appointment for 9 am and I was there at 8:50 am and that I was willing to leave the vehicle for the whole day. He said that I could leave it but they won't get to it until Monday!? You took my appointment, I drove 15 minutes to get here, I arranged for someone to also take the time and drive 15 minutes to get there to pick me up and now you want me to leave my vehicle over the weekend (at a place where other reviews said that they have had things stolen off their vehicle and they don't provide any coverage or security), no thanks. He told me I can "try" next week. Great, that's only Christmas week, that should be easy. Looks like I will look for a new place to take the business of my 4 vehicles.
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December 2023 by CHARLOTTE R. MORRILL
Easy 5 stars! University Tires at Pantops has inspected and serviced my Subaru for three years. My experience with them:Pleasant and easy to deal with.Friendly efficient shuttle service every time.Service within or faster than the time frame they give me.I am a widow and appreciate the fact that they never push repairs or replacements, even when presented with my car about which I am asking if there is a problem.While sitting in their waiting room, I have observed customers around me who are obviously having good exchanges with the staff.One day I overheard a clerk dealing with an obviously unreasonable and difficult customer on the telephone. I was amazed at the patience of the clerk, who described the problem in every possible way without losing his temper.I particularly want to mention General Service employee, William, who went out of his way to offer kind, courteous service. I know his position and name because I asked.I am not affiliated with this business in any way, but I do believe in acknowledging superior service when I receive it.
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September 2023 by John J.
Went in for a state inspection. They told me I needed new brake rotors and pads all around for a thousand bucks. I declined, they failed the car, and I brought it to Crown Acura in Richmond. No brake work required - passed inspection w flying colors.
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September 2023 by Todd S.
Totally incompetent technicians when any detail involved. State inspection rejected due to misaligned check box on previous inspection sticker....this task does not require any ability other than to align the printed lines with the corresponding check box.
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August 2023 by Jake Latter
They do a great job on my car every time I use them. Great staff. Dave and Keith are great at what they do!! Will recommend to anyone!!
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August 2023 by A THOMPSON
I just moved to this area and had to have the annual inspection done. Glad I found University tire..
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August 2023 by Henry Carter
Now I've been out of the tire business for a long time never that I heard that somebody wouldn't mount another tire on for somebody just because it's not brand new I see why y'all ready are so low
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August 2023 by Trevor Yu
Came in for an alignment. The car pulls to the left after alignment. Came back the other day for a fix, still the same.
