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November 2023 by Chrisanne Kessler
There was an issue with the dealership completing the paperwork/ business transaction properly on their end. Which led to them receiving the funds from the bank 2.5 weeks AFTER we left with the car. The sales manager was not only unprofessional but extremely rude with his harassing text messages…I’d be happy to share them. In addition poor communication skills and zero accountability for his error as a sales manager. Extremely disappointing experience I would not recommend doing business with this dealership! Save yourself from the stress and anxiety that came from this conundrum.
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October 2023 by Kimberly Oliver
Bought a Jeep Cherokee Latitude Lux for my daughter this weekend. Terrianna was extremely accommodating and helpful. She made the process a breeze! Daughter loves this beautiful car!
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October 2023 by Eric Campo
Love the car I got here. Everyone there is nice and professional. Terriana is the best sales consultant I have ever worked with. She knew her stuff and made everything easy and simple. Would definitely recommend her to anyone who is looking to buy a car.
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October 2023 by Lizzy Tyn
Terriana is one of the best sale consultants you could ask for!!. She deserves more than 5 stars. she was easy to talk to and I was very comfortable!!. I highly recommend if anyone is trying to look for a car. She the one to go 2 for sure !!. She helped me in every way possible and we landed a great deal for my car. Super excited!!!. Her customer service was great and she knew all the information. I loved her !!!.Experience was 10/10?.Every sales consultants should have the same energy as Terriana!!!. Super friendly and a great vibe.
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October 2023 by Stephen Wise
FEMALES BEWARE - My daughter took her Jeep in for service last week to Flow of Charlottesville. When she arrived, she was not greeted and was ignored. They proceed with the oil change but indicated that they could not change the oil because the drain pan was stripped and were afraid that the drain plug wouldn't go back. They were going to charge her $550 to replace the drain pan. This Jeep has only been serviced at Jeep dealerships on the regular manufacturer's maintenance schedule. Well, I took her Jeep to a dealer in Richmond (Whitten). Surprise! Whitten was able to change the oil and torque the drain plug to factory setting. We won't be using this Flow ever again and it's worth a trip to Richmond for a second opinion if I was you. I find it very disappointing that this dealership still conducts this practice of intimidation on young females to increase their revenue.
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September 2023 by N Martin
This is one of the absolute best places I have ever gone to for any car repairs in Virginia. I had issue after issue with my Jeep, and every-time I went, I found friendly helpful staff. From the shuttle drivers - who were some of the most amazing gentleman I have come across to the tremendously helpful service staff, Tim, Morgan and Troy. Absolutely had no plans to get another Jeep but after the service they provided me through the several issues, I have no doubt I would go back to them (and only them) for any Jeep needs. There is not enough great things I can say about the guys in the service department and the shuttle drivers just kept what could have been an anxious time so calm (and even helped me when I needed a ride after their shift had ended!!!!)100% recommend!So thankful!
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August 2023 by Erin Estes
Excellent experience with Flow Chrysler in Charlottesville! I was in town visiting family for the summer from Arizona and blew a head gasket! It was difficult finding a shop to accommodate my travel plans with less than two weeks before my departure. Flow had me in the shop THE SAME DAY that I called looking for help and had my van back on the road in less than three full days! I have never had such quick and professional service for such a large project. They remained in constant communication and kept me updated every step of the way! I will be bringing my van back exclusively whenever I have issues while I’m in town! It’s been a few weeks and I’ve driven to the upper peninsula of Michigan and the engine is still sounding and feeling great! Excellent work with great speed! Couldn’t have asked for a better experience! Thank you, Flow!!
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August 2023 by Sara Miles
After going to numerous dealers both in Richmond and Charlottesville all summer in search for a car for my daughter, we finally came to Flow Chrysler Dodge Jeep. We were so lucky to be greeted by Terriana Neely, who was wonderful in listening to what we were looking for, what we wanted to spend, and taking the time to search for cars to test drive that stayed within both of our wants/wishes. She was very patient and related so well to both of us, but especially my college-aged daughter. There was no high-pressure sales and she was very honest and forthcoming throughout the whole process. Bruce Meyers was great as well in assisting with the sale and was very knowledgeable about the different cars. We would definitely purchase another car from Ms. Neely and Mr. Meyers!
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August 2023 by Connie Hendy
We bought a 2023 Pacific at Flow yesterday. Terriana, William and Aubrey made this purchase an easy experience for us. They were very patient with all of our questions, and worked with us and our budget. Thumbs up to Flow!
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July 2023 by Jed Fulmer
These guys looked through my personal work truck cap while it was in for damages caused by another dealership's faulty recall repairs. The shell was left unlocked outside with my valuable possessions vulnerable. When I called the service manager he defended his mechanics, claiming there was a need to look in the shell even though ZERO electrical components run through my completely enclosed truck cap. None of these guys know what they're doing. Will never do business here or buy anything made by FIAT. This place was bad before Flow bought it and it's even worse now
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July 2023 by Sabrena Martin
Dear Flow and UMANSKY ServicesI hope this message finds you in good health. I write to you with utmost disappointment and frustration due to an experience that was far from acceptable. It is with a heavy heart that I advise you to reconsider your future engagements with Umasky and Flow Services, as they have been providing an utterly detestable level of service, particularly under their new management.I urge you to redirect your business elsewhere, away from the disastrous pitfall that is Umasky and Flow Services. It is an absolute travesty that such a company is in operation, providing customers with nothing more than stress, frustration, and a blatant disregard for their valuable time and hard-earned money. It is my strong belief, as someone who has experienced their services firsthand, that they should cease operations indefinitely, in the best interest of their customers.Please, for the sake of your peace of mind, avoid the unnecessary headaches and time wasted on unsatisfactory service. There are far better services available, ones that genuinely care about their customers and their satisfaction.Fortunately, I have had the pleasure of discovering Virginia Beach Hall RAM - a stellar example of what customer service should be. Not only are they committed to keeping their customers informed, but they also provide insightful and timely updates about your vehicle. This includes the fantastic feature of sending videos about your vehicle’s progress, which has proven to be highly valuable. The level of customer satisfaction provided by Virginia Beach Hall RAM is a stark contrast to the dismal experience I have had with Umasky and Flow Services.I implore you to make a U-turn away from Umasky and Flow Services. Your time, money, and mental health are worth more than the worst service of all time. Instead, drive towards the superior service of Virginia Beach RAM.I trust you will make the best decision for your needs. Thank you for taking the time to read my heartfelt advice. So sad that there are no negative stars because you deserve all five negative ratings!Yours sincerely,Frustrated Customer!
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June 2023 by LAVONNE FITTS
I wasn’t pleased with my possible purchase of a Nissan pickup truck. Very generous Big advantage of 2 years of service. When I asked what this would include, I was told I would be given a list like tire rotations. Then I find out I’m paying for the “pre-paid benefit of 1300&”! for this wonderful benefit.I didn’t buy the truck.Be cautious of the nice people, read all your papers before you hand over any money exchange.
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June 2023 by Jennifer Williams
I hesitated to call them again because they’ve been absolutely terrible in the past and I didn’t want to deal with it. HOWEVER, I heard they were under new ownership. This was obvious immediately because I was actually able to talk to someone without being on hold for an hour! Our van is no longer under warranty but we’ve been dealing w a problem that was not fixed properly when we first brought it in months ago. They were able to fix it free of charge under good will warranty since it was covered at the time of the original problem. They also waiver the safety inspection fee and finished our car a day early! Everyone I spoke to, especially Troy in service, was responsive and knowledgeable and polite. VERY grateful we gave this place another chance because we would have been out over $1,000 if we didn’t.
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June 2023 by Nasir Jan
I would not use their dodge service department. Rude, unprofessional and trying to get your money without doing their job properly. They charged me multiple time and still my car has the same issue. It looks like most of their mechanics are unprofessional and can’t figure out whats wrong with a car. They will charge you big time even if they can’t fix your car. Avoid this place if you care about your car and your money.
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May 2023 by Jaquan Wood
If you can avoid getting your car serviced here then by all means please do! The way they do business is very shady! I went in for repairs (oil pan gasket and valve cover). First off it took about a week to get my car back when I had a promise date in the first place. When I did pick my car up I noticed that my wheel alignment was off and now when I come to a stop from 55-60 mph my car shakes like crazy. Mind you I had nothing done that came close to my wheel alignment being off nor have I ever had these problems before. We all know dealerships are shady but they’ve made it too obvious. So please, save yourself some $ and take your business somewhere else, especially if you’re young! You’re bait to them. I could go on and on but I’ll save it for them to hear.