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December 2023 by Ewa Ade Aborode
A friend recommended this company to me. I called to make an appointment but they were booked. Staff were very friendly and offered to schedule a later date. I needed to have my car looked at right away so I took it back to Aamco Transmission. I didn’t realize they do most car care. I’m glad I did.
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November 2023 by Matt M
This place is awesome! My son was driving his older car down I-64 when an oil light came on and he had no idea where to go. Chris said he would at least check it out for him , so he drove there. So very nice of them to inspect it, and topped off the oil for free! Very good people work there!!
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November 2023 by Eric Chang
Chris is the most friendly guy ever! I have always had a good experience with Total Auto. Very reasonable prices!
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September 2023 by Josh Mills
I love this mechanic shop. They are honest with diagnosing and always do a great job. I send everyone I know here all around great shop with great customer service, great mechanical service and great all around vibes. Best shop in Charlottesville
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August 2023 by Suzy Piccola
How an auto shop should operate!Absolutely over the top customer service! My new car service!
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August 2023 by RAMONA Bratcher
Chris scheduled my car in to troubleshoot in a timely manner, at no charge. In today's world, what a rare occurrence. He's always taken care of our vehicles, been accomodating, and professional.
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May 2023 by Joshua Bowen
My wife's SUV broke down on US-29, so we had it towed to Total Auto Service. They've been my preferred mechanic for the past 3-years. They accurately diagnosed the problem (broken drive shaft - Ugh...) and got it replaced in relatively short order. They were straight forward, professional and careful not to over promise.In fact, they estimated the repair would be complete by Tuesday, but over-delivered and the vehicle was ready on Monday instead.Thanks!
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May 2023 by Natania Jones
I went in February to have my Flex Pipe replaced. They didn't replace the gasket when they replaced the rest of the system or mention the gasket to me. I'm lucky my didn't catch on fire due to this. It was in really bad shapeService: Auto exhaust system repair
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April 2023 by John Taylor
They were referred to me by a local luxury car dealer for some exhaust work. They were a total class act and a real joy to work with. Very fair prices.
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January 2023 by Kate Welsh
I trust Total Auto completely after 15 plus years of service; they’ve never steered me wrong and always fixed my Lexus to perfection and they give you the straight story. They’ve been so good over the years all of my family members come here as well. Chris,the manager, and Jay,the assistant manager, are stand-up guys, honest who knows their stuff (all the techs know their stuff as well). The shop is personable, courteous, are true professionals who go above and beyond in terms of customer service.Great place- highly recommend.
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January 2023 by Tom Slonaker
Have used this company several times now even though it is across town and less convenient than many closer choices. I do this because they have proven themselves to me to be reliable and offer services you can’t find at the other choices.
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November 2022 by Rabia Iqbal
They align the vehicle but four months later the front wheels alignment Was not done they are not reliable shop
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October 2022 by James Cassidy
I have been going here to Total and the Chris/Jay team for 15 years now. They remember my name and do quality honest work for reasonable prices. Never felt like they were upselling me on something. I went once for my truck annual safety inspection and forgot I had a cracked/broken mirror. They priced a factory OEM mirror and a salvage yard mirror. The price for the salvage yard was half of the factory OEM and once installed it was as good as new. I highly recommend them.Services: Tire rotations
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October 2022 by Go Ripple
Were nice, but issues abound with their vehicle repair job.
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September 2022 by Caitlin Couch
Took my car in back in march for squealing brakes. Apparently they never looked at my breaks like I requested because if they had they would have told me I needed new pads. I was told I just had a film on my pads that was no problem just a little noisy. If they hadn’t lied to me it wouldn’t have gotten to the point of metal on metal. I’ve been going there for years and I will not be going back. Thanks for costing me even more money.
